Role Description The Samaritans on Cape Cod and the Islands is seeking an experienced and mission-driven Director of Crisis Line Operations to lead our growing 24/7 crisis intervention services, including the 988 Suicide & Crisis Lifeline. This is an opportunity to make a meaningful impact while leading a dedicated team that provides life-saving support to individuals in crisis across Massachusetts. As the Director of Crisis Line Operations, you will provide strategic and operational leadership for our crisis line programs, ensuring exceptional service delivery, regulatory compliance, staff development, and continuous quality improvement. - Leading a 24/7/365 crisis line operation - Managing and developing a team of managers, supervisors, staff, volunteers, and interns - Overseeing program performance, quality assurance, and operational effectiveness - Managing budgets, reporting, and compliance requirements - Building relationships with funders, community partners, and regulatory agencies - Using data and feedback to drive innovation and improve outcomes Qualifications - Bachelor's degree required or equivalent experience; Master's degree preferred - 7+ years of leadership experience in operations, program management, call center management, crisis services, healthcare, behavioral health, nonprofit leadership, or related fields - Proven ability to lead teams, manage complex operations, and drive organizational results - Strong communication, problem-solving, and decision-making skills - Experience with crisis intervention, mental health services, call center operations, or human services is highly desirable Requirements - Must reside in Massachusetts - Remote position with occasional travel as needed - Must be available to support a 24/7 operation and flex work hours based on business needs - Must be comfortable responding to urgent operational, staffing, or service delivery needs outside of a traditional work schedule Benefits - Join a compassionate and dedicated team committed to preventing suicide, reducing stigma, and providing hope to those in need - Your leadership will directly influence the quality, accessibility, and effectiveness of critical crisis services throughout our communities Company Description The Samaritans on Cape Cod and the Islands is an Equal Opportunity Employer and considers all qualified applicants in accordance with applicable federal and state laws.

Role Description The Closing Specialist ll will be responsible for providing general administrative support to the title closing department and function as a whole. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay for this position is $27.00 - $30.00 an hour. - Complete closing tasks as directed. - Manage the closing package process. - Provide coverage for closer pipeline overflow. - Ensure accurate and timely client communication throughout the closing process. - Responsible for completing initial fee sheets and revising fee sheets as needed. - Assist with managing the deed requests. - Assist with scheduling of notary appointments as needed. - Manage the applicable closing email in-boxes and ensure timely responses are delivered. - Provide feedback and details to management on any internal or external issues that could identify opportunities for improvement and make recommendations. - Perform other duties as assigned. Qualifications - High school diploma or equivalent work experience. - One (1) plus year(s) of title, settlement services/escrow or mortgage experience. - Refinance closing experience preferred. Benefits - Comprehensive healthcare plans for you and your family. - Discretionary 401(k) match of 50% of the first 4% of pay contributed. - Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. - Customized training programs to help you advance your career. - Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow. - Educational Reimbursement. - Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.

• Assist with setting up supplier contracts & supplier pricing terms. • Handle incoming calls from customers, initiate and answer calls explaining our services. • Provide updates to internal database systems. • Initiate communications with internal teams and customer base. • Follow-up with customers to ensure contract maintenance.

• Own the overall health, reliability, and scalability of Fairmarkit's internal technology environment. • Lead administration and optimization of core SaaS platforms including Google Workspace, Okta, Zoom, Slack, Atlassian products, Microsoft applications, endpoint management platforms, and other business-critical systems. • Develop and maintain IT operational standards, documentation, processes, and lifecycle management practices. • Manage employee onboarding, offboarding, and access management programs. • Oversee asset management, procurement, inventory controls, and hardware lifecycle planning. • Lead the deployment and operational support of AI, automation, and workflow solutions to improve efficiency, productivity, and scalability. • Partner with the CTO on IT budgeting, vendor management, and technology planning to support business growth and operational excellence. • Drive adoption of least-privilege principles, SSO, MFA, device management, and endpoint security best practices. • Support audits, compliance initiatives, and security remediation efforts. • Monitor and improve IT operational controls that support SOC 2 and other compliance requirements. • Evaluate, implement, and optimize business applications that improve employee productivity and operational efficiency. • Identify opportunities for automation and process improvement across IT workflows with AI. • Serve as a key stakeholder in SaaS governance, application rationalization, and vendor management initiatives. • Act as a trusted advisor to business leaders on technology strategy and employee experience. • Establish and monitor service delivery metrics, SLAs, and operational KPIs. • Manage relationships with external vendors, service providers, and technology partners. • Mentor and develop IT team members while fostering a culture of accountability, collaboration, and continuous improvement.