Fairmarkit logo
Fairmarkit

Autonomous sourcing starts with tail spend.

IT Operations Manager

OperationsOperationsFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

California + 15 moreAll locations: California | Colorado | Florida | Illinois | Montana | New Hampshire | New Jersey | New York | North Carolina | Ohio | Maryland | Massachusetts | Pennsylvania | Rhode Island | Texas | Washington

Posted

12 days ago

Salary

$155.9K - $196.9K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishCloud

Job Description

IT Operations Manager

Fairmarkit

• Own the overall health, reliability, and scalability of Fairmarkit's internal technology environment. • Lead administration and optimization of core SaaS platforms including Google Workspace, Okta, Zoom, Slack, Atlassian products, Microsoft applications, endpoint management platforms, and other business-critical systems. • Develop and maintain IT operational standards, documentation, processes, and lifecycle management practices. • Manage employee onboarding, offboarding, and access management programs. • Oversee asset management, procurement, inventory controls, and hardware lifecycle planning. • Lead the deployment and operational support of AI, automation, and workflow solutions to improve efficiency, productivity, and scalability. • Partner with the CTO on IT budgeting, vendor management, and technology planning to support business growth and operational excellence. • Drive adoption of least-privilege principles, SSO, MFA, device management, and endpoint security best practices. • Support audits, compliance initiatives, and security remediation efforts. • Monitor and improve IT operational controls that support SOC 2 and other compliance requirements. • Evaluate, implement, and optimize business applications that improve employee productivity and operational efficiency. • Identify opportunities for automation and process improvement across IT workflows with AI. • Serve as a key stakeholder in SaaS governance, application rationalization, and vendor management initiatives. • Act as a trusted advisor to business leaders on technology strategy and employee experience. • Establish and monitor service delivery metrics, SLAs, and operational KPIs. • Manage relationships with external vendors, service providers, and technology partners. • Mentor and develop IT team members while fostering a culture of accountability, collaboration, and continuous improvement.

Job Requirements

  • 5+ years of progressive IT Operations, IT Infrastructure, or Corporate IT experience.
  • 3+ years leading IT programs, projects, or teams in a fast-paced SaaS or technology environment.
  • Deep expertise in administering modern SaaS ecosystems, including Google Workspace, Okta, Slack, Zoom, Atlassian, endpoint management platforms, and identity management solutions.
  • Strong understanding of device management, endpoint security, access controls, networking fundamentals, and cloud-first IT environments.
  • Experience supporting compliance frameworks such as SOC 2, ISO 27001, or similar.
  • Demonstrated success in building scalable IT processes and operational programs.
  • Strong project management and vendor management skills.
  • Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders.
  • Highly organized, self-directed, and comfortable operating in a dynamic growth environment.

Benefits

  • equity
  • benefits

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