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Rithum logo
Rithum

Rithum is the heartbeat of commerce

Client Operations Associate

OperationsOperationsFull TimeRemoteMid LevelTeam 501-1,000Since 1997H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

13 days ago

Salary

$40K - $60K / year

Seniority

Mid Level

Associate DegreeEnglish

Job Description

Client Operations Associate

Rithum

• Assist with setting up supplier contracts & supplier pricing terms. • Handle incoming calls from customers, initiate and answer calls explaining our services. • Provide updates to internal database systems. • Initiate communications with internal teams and customer base. • Follow-up with customers to ensure contract maintenance.

Job Requirements

  • Relevant experience in customer support and data entry.
  • Excellent written and verbal communication skills
  • Strong customer management skills with attention to detail and customer needs.
  • Excellent problem-solving, time management and organizational skills.
  • Experience working in a highly dynamic atmosphere, capable of multi-tasking, and able to work within challenging time frames.
  • Excellent phone presence, including clear verbal communication, active listening, and the ability to build rapport quickly with customers.
  • In-depth knowledge of PC and web applications with experience in MS Office applications.
  • Associate or Bachelor’s degree
  • Familiarity and comfort using AI tools in day to day work.

Benefits

  • Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
  • A 6% 401(k) match
  • Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
  • 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
  • Accident, critical illness, and hospital indemnity insurance
  • Pet insurance
  • Legal assistance and identity theft insurance plans
  • Life insurance 2x salary
  • Access to the Calm app and the Employee Assistance Program
  • $65/month Remote work stipend for internet
  • Culture and team-building activities
  • Tuition assistance
  • Career development opportunities
  • Charitable contribution match up to $250 per year

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