Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. As Senior Director, People Operations, you will lead and scale the systems, programs, and operational infrastructure that power an exceptional employee experience at Ro. You will oversee the core systems and services foundation of the People function—including HR systems, people analytics, benefits and leave administration, compliance, employee lifecycle operations, and employee services—ensuring they are efficient, scalable, and aligned with business and employee needs. You’ll partner closely with leaders across People, Finance, IT, Legal, and the broader business, serving as both a strategic and operational thought partner. Reporting to the SVP, People, this role will play a critical role in enabling Ro’s continued growth through scalable systems, data-driven decision making, operational excellence, and a high-quality employee experience. In addition to overseeing the systems and processes that support employees, you will help shape how workforce data and insights are leveraged to improve organizational effectiveness, inform leadership decisions, and guide People strategy. This role is ideal for a leader who combines systems thinking with strong execution and thrives in fast-paced, evolving environments. As a technology-forward company, Ro employees have high expectations for intuitive systems, seamless experiences, and high-quality support. You bring a passion for improving how work gets done through scalable processes, modern technology, automation, and AI-enabled solutions that create efficient, consumer-grade employee experiences. You will play a key role in shaping the future of People Operations at Ro, building scalable workflows, self-service capabilities, and intelligent systems that enable both employees and the business to operate more effectively. What You'll Do: - Set the strategy and vision for People Operations, including HR systems, people analytics, workforce insights, benefits administration, compliance, employee lifecycle operations, and employee services - Build and evolve People analytics and workforce insights capabilities, developing reporting, dashboards, metrics, and decision-support tools that enable leaders to make informed decisions about talent, organizational effectiveness, and workforce planning - Own and optimize People systems and workflows, ensuring scalability, data integrity, operational efficiency, and seamless employee experiences across the lifecycle - Build and evolve scalable People processes and service delivery models that improve efficiency, consistency, and employee experience across the organization - Improve efficiency, scalability, and employee experience through process improvement, automation, systems optimization, and thoughtful application of AI-enabled tools and workflows - Identify opportunities to embed AI and emerging technologies into People Operations workflows to improve efficiency, employee experience, scalability, and quality of service delivery - Partner cross-functionally with Finance, IT, Legal, and People teams to support workforce planning, compensation operations, reporting, organizational health metrics, and strategic business initiatives - Oversee benefits and leave administration programs, ensuring competitive offerings, operational excellence, and compliance with applicable federal, state, and local regulations - Ensure strong governance, compliance, and operational controls across People systems, policies, processes, and employee data management practices - Lead and modernize employee support operations, including self-service capabilities, knowledge management, service standards, and scalable employee support models - Drive operational excellence across the employee lifecycle, including onboarding, internal mobility, and offboarding experiences - Apply product management and service design principles to employee-facing programs, systems, and operational workflows to continuously improve the employee experience - Lead operational transformation initiatives and change management efforts that improve scalability, organizational efficiency, and employee experience across the business What You’ll Bring to the Team: - 10–15+ years of experience in People Operations, HR Operations, or related functions, including leadership experience in high-growth or complex environments - Deep expertise in HR systems, people analytics, workforce reporting, workflow automation, and operational process design - Experience scaling People infrastructure, programs, and service delivery in fast-growing, technology-driven organizations - Demonstrated ability to apply AI, automation, and emerging technologies to improve operational efficiency and employee experience - Strong knowledge of benefits administration, leave management, and multi-state HR compliance - Excellent analytical and problem-solving skills, with experience translating workforce data and operational metrics into actionable insights, business recommendations, and process improvements - Ability to operate effectively at both strategic and tactical levels, balancing long-term initiatives with hands-on operational execution - Strong communication and change management skills, with experience driving operational transformation and adoption across organizations - Experience supporting or partnering on compensation programs is a plus, but not required We've Got You Covered: - Full medical, dental, and vision insurance + OneMedical membership - Healthcare and Dependent Care FSA - 401(k) with company match - Flexible PTO - Wellbeing + Learning & Growth reimbursements - Paid parental leave + Fertility benefits - Pet insurance - Student loan refinancing - Virtual resources for mindfulness, counseling, and fitness We welcome qualified candidates of all races, creeds, genders, and sexuality to apply. The target base salary for this position ranges from $201,900 - $263,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary. Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at talent@ro.co. See our California Privacy Policy here.

Role Description We’re looking for a Senior People Operations Specialist to join our People Technology & Operations team. In this role, you will act as a recognized specialist within the team, independently delivering end-to-end operational improvements, driving key People technology initiatives, and proactively identifying opportunities to leverage automation and AI to elevate the experience for employees, managers, and People teams. You’ll partner closely with cross-functional stakeholders across People, IT, and business teams to architect scalable, efficient, and employee-focused operations, balancing internal priorities with customer impact. This position is an individual contributor role reporting to the Senior Manager, People Operations. Responsibilities - Partner with cross-functional teams to develop and execute People operations processes and enhance the experience for candidates, employees, managers, and People partners. - Analyze operational workflows across the People technology ecosystem and identify opportunities for process optimization, automation, and AI-enabled improvements. - Gather and document business needs, operational pain points, process requirements, and workflows in partnership with stakeholders. - Collaborate cross functionally to deliver the implementation, testing, deployment, maintenance, and enhancement of People systems and operational processes. - Coordinate system enhancements, issue resolution, and ongoing improvements across HR technology platforms. - Develop and execute user acceptance testing (UAT), document results, and support issue remediation. - Create and maintain process documentation, training materials, user guides, and operational playbooks to support adoption of new tools and workflows. - Build and scale repeatable operational processes, templates, and workflows across the People organization. - Track operational requests, timelines, risks, and action items to support successful execution of initiatives. - Stay informed on trends in People Operations, HR technology, automation, and AI to continuously improve processes and employee experiences. Qualifications - 5+ years of experience in People Operations, HR Operations, HRIS, People Technology, or related operational roles. - Experience supporting HR systems such as Workday. - Experience with Workday HCM, including core areas such as Core HCM, Benefits, Compensation, and Recruiting. - Experience supporting operational process improvements, workflow optimization, system enhancements, or automation initiatives. - Experience gathering requirements, documenting processes, and supporting testing activities. - Experience applying HR processes and People Operations best practices. - Experience creating documentation, training materials, or operational resources. - Experience with automation tools, AI solutions, workflow optimization, or operational transformation initiatives. Requirements - Experience with Workday business processes, security, organizational structures, or integrations. - Familiarity with tools such as Docusign, Visier, Jira, ServiceNow, or workflow automation platforms. - Experience supporting change management, technology adoption, or operational transformation initiatives. - Familiarity with AI-enabled workflows, automation tools, or low-code/no-code solutions. - Experience building scalable operational processes, templates, or playbooks adopted across teams. - Experience supporting fast-paced, high-growth, or cross-functional operational environments. - Strong organizational, analytical, and problem-solving skills with the ability to manage multiple priorities simultaneously. - Strong written and verbal communication skills with the ability to collaborate effectively across teams. Benefits - Paid Time Off: earned time off, as well as paid company holidays based on region. - Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement. - Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment. - Retirement Plans: select retirement and pension programs with potential for employer contributions. - Learning and Development: options for coaching, online courses and education reimbursements. - Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events.

• Partner with the CFO and the Operations Team to set HR priorities, translate strategy into action, and measure progress • Audit and refine HR processes, documentation, and workflows to create a cohesive operating model • Provide guidance, structure, and support to the HR Manager while strengthening team capacity • Champion our values throughout all people programs and communication • Support assessment and selection of future HRIS or relevant HR software • Lead full-cycle recruiting alongside the HR Manager in the US • Improve and edit our recruiting playbook for scalability • Refine or redesign the performance management cycle • Audit currently fragmented L&D practices • Strengthen and standardize the entire employee lifecycle

• Partner directly with GTM management and leadership teams • Help design and lead the annual delivery of the org’s People Plan agenda • Facilitate and present enablement topics both ad-hoc / remotely and globally • Identify needs, gaps & opportunities within people management structures • Support people managers to ensure a strong approach to people management • Deliver annual People processes surrounding talent & performance