Role Description We’re looking for a Senior People Operations Specialist to join our People Technology & Operations team. In this role, you will act as a recognized specialist within the team, independently delivering end-to-end operational improvements, driving key People technology initiatives, and proactively identifying opportunities to leverage automation and AI to elevate the experience for employees, managers, and People teams. You’ll partner closely with cross-functional stakeholders across People, IT, and business teams to architect scalable, efficient, and employee-focused operations, balancing internal priorities with customer impact. This position is an individual contributor role reporting to the Senior Manager, People Operations. Responsibilities - Partner with cross-functional teams to develop and execute People operations processes and enhance the experience for candidates, employees, managers, and People partners. - Analyze operational workflows across the People technology ecosystem and identify opportunities for process optimization, automation, and AI-enabled improvements. - Gather and document business needs, operational pain points, process requirements, and workflows in partnership with stakeholders. - Collaborate cross functionally to deliver the implementation, testing, deployment, maintenance, and enhancement of People systems and operational processes. - Coordinate system enhancements, issue resolution, and ongoing improvements across HR technology platforms. - Develop and execute user acceptance testing (UAT), document results, and support issue remediation. - Create and maintain process documentation, training materials, user guides, and operational playbooks to support adoption of new tools and workflows. - Build and scale repeatable operational processes, templates, and workflows across the People organization. - Track operational requests, timelines, risks, and action items to support successful execution of initiatives. - Stay informed on trends in People Operations, HR technology, automation, and AI to continuously improve processes and employee experiences. Qualifications - 5+ years of experience in People Operations, HR Operations, HRIS, People Technology, or related operational roles. - Experience supporting HR systems such as Workday. - Experience with Workday HCM, including core areas such as Core HCM, Benefits, Compensation, and Recruiting. - Experience supporting operational process improvements, workflow optimization, system enhancements, or automation initiatives. - Experience gathering requirements, documenting processes, and supporting testing activities. - Experience applying HR processes and People Operations best practices. - Experience creating documentation, training materials, or operational resources. - Experience with automation tools, AI solutions, workflow optimization, or operational transformation initiatives. Requirements - Experience with Workday business processes, security, organizational structures, or integrations. - Familiarity with tools such as Docusign, Visier, Jira, ServiceNow, or workflow automation platforms. - Experience supporting change management, technology adoption, or operational transformation initiatives. - Familiarity with AI-enabled workflows, automation tools, or low-code/no-code solutions. - Experience building scalable operational processes, templates, or playbooks adopted across teams. - Experience supporting fast-paced, high-growth, or cross-functional operational environments. - Strong organizational, analytical, and problem-solving skills with the ability to manage multiple priorities simultaneously. - Strong written and verbal communication skills with the ability to collaborate effectively across teams. Benefits - Paid Time Off: earned time off, as well as paid company holidays based on region. - Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement. - Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment. - Retirement Plans: select retirement and pension programs with potential for employer contributions. - Learning and Development: options for coaching, online courses and education reimbursements. - Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events.