Role Description This position is a tier-2 support agent role for products and applications used by Seminaries & Institutes throughout the world. Candidate must be willing to answer and respond to support inquiries via support tickets, emails, phone calls, and community forum moderation. This position offers a 100% remote schedule, with strong encouragement to come into the office one day per week. Remote schedules will be reviewed and approved individually following the employee’s hire. Qualifications - Must be a member of the Church who is worthy of a temple recommend. Requirements - Ability to respond to support inquiries via support tickets, emails, phone calls, and community forum moderation. - Willingness to work remotely with the option to come into the office one day per week. Benefits - Opportunity to work in a fulfilling environment that contributes to the Lord’s work. - Innovative work culture focused on sharing the gospel of Jesus Christ. Company Description Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings—giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom. The Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law. Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.

• Receive and document customer concerns while ensuring all relevant information is correct in a timely manner • Ensure all company procedures are followed • Ensure accurate trip data is input in our systems • Demonstrate a personal commitment to producing high-quality work • Refer unresolved customer grievances to designated department for further investigation and resolution • Multitask effectively and efficiently to extract necessary information from multiple systems • Review and educate members on our services and their insurance coverage. • Support a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays. Holiday coverage is required.

Role Description As a Customer Support Representative, you will assist event attendees across North America by phone and email. This role is part of a fast-paced call center environment that operates 7 days a week with no overnight shifts. You will help customers with ticket purchases, existing orders, and general support questions while gaining hands-on experience in the live event ticketing industry. This position offers flexible scheduling, monthly bonus opportunities, a supportive team culture, and opportunities for growth within the organization. Key Responsibilities - Provide prompt, professional support to Etix patrons by phone and email. - Assist customers with ticket purchases, order issues, and general event-related inquiries. - Accurately document and resolve customer issues in a timely manner. - Manage a high volume of phone and computer-based work in a remote environment. - Maintain a quiet, professional workspace and reliable internet connection while working remotely. Qualifications - Minimum 6 months of call center experience required. - High school diploma or equivalent required. - Strong written and verbal communication skills. - Ability to build positive working relationships with teammates. - Strong computer skills and the ability to learn new systems quickly. - Ability to adapt, prioritize, and work effectively in a fast-paced environment. - Availability to work at least 20 hours per week. - Flexibility to work weekends and occasional holidays. Requirements - Equipment will be provided by Etix. - Candidates must have a dedicated high-speed internet connection and a quiet working environment. Scheduling Availability - Phone shifts are scheduled in Eastern Time during the following hours: - Monday to Friday: 9:00 AM to 9:00 PM - Saturday: 9:00 AM to 8:00 PM - Sunday: 12:00 PM to 8:00 PM Other Information - No sponsorship or H1B situations can be accommodated. - Relocation is not available for this position.

• Drive Sales: Proactively contact and qualify online leads to generate sales of GenePlanet's medical tests. • Patient Coordination: Efficiently organize and schedule blood collection appointments, ensuring a smooth patient journey. • Exceptional Customer Service: Provide prompt and effective support, addressing patient inquiries and resolving issues with empathy. • Performance Analysis: Monitor and analyze contact center performance, identifying opportunities for optimization. • Marketing Collaboration: Provide valuable feedback to the online marketing team based on patient interactions and market insights. • Strategic Input: Collaborate with the marketing team to refine lead generation strategies and enhance customer engagement. • Market Intelligence: Communicate key market information to the marketing team to inform strategic decisions.