Ruggable

Role Description Ruggable is looking for two full-time Consumer Care Representatives to join our team! This individual will act as the voice of Ruggable, interacting with our North America customers primarily via phone, chat, and email. The ideal candidate is someone with prior experience conducting phone calls in customer service, has a positive and upbeat attitude, and thrives in a fast-paced work environment with highly engaged teams. - Serve as the frontline voice of Ruggable to our consumers, delivering excellent consumer service primarily via phone, chat, and email. - Provide timely and thorough resolution to consumer inquiries, including ones pertaining to returns, cancellations, exchanges, order status, product recommendations, etc. - Act as a product expert, maintaining a well-rounded understanding of our website, features, stock lists, and products. - Communicate with management to escalate problems and recommend resolutions to better our consumer experience. - Be a collaborative team player by supporting your teammates and sharing helpful tools or methodologies to enhance efficiency across the team. Qualifications - Excellent written and verbal communication. - Passionate about helping others and finding solutions. - Ability to resolve inbound inquiries across channels with high empathy and customer engagement. - Ability to summarize and escalate issues quickly and concisely. - Proficiency with spreadsheet applications (i.e., Google Sheets, Microsoft Excel). - Must be a team player. - Must be a self-starter and multi-tasker, while remaining responsible and detail-oriented. Requirements - Experience working in omnichannel CPG organizations (preferred). - Familiarity with ecommerce platforms (Shopify, Zendesk), best practices, and industry at large (preferred). Benefits - $17.50 per hour starting salary. - This is a full-time role with a 40-hour work week. - Employer matching (up to 3% of base salary) for company sponsored 401K plan. - Competitive compensation and benefits packages.

• Serve as the frontline voice of Ruggable to our consumers, delivering excellent consumer service primarily via phone, chat and email • Provide timely and thorough resolution to consumer inquiries, including ones pertaining to returns, cancellations, exchanges, order status, product recommendations, etc. • Act as a product expert, maintaining a well-rounded understanding of our website, features, stock lists and products • Communicate with management to escalate problems and recommend resolutions to better our consumer experience • Be a collaborative team player by supporting your teammates and sharing helpful tools or methodologies to enhance efficiency across the team

Role Description We’re looking for a contract Graphic Designer to support our Lifecycle Marketing team, with a focus on evergreen and flow-based creative across email and SMS. This role is ideal for someone who is highly organized, fast-moving, collaborative, and excited by the intersection of brand storytelling and performance marketing. You’ll work closely with creative, copy, and lifecycle marketing partners to conceptualize and execute customer-facing assets that drive engagement, conversion, efficiency, and long-term customer value. This is a production-heavy role, but we’re also looking for someone with strong taste and creative instincts who can elevate the work — not just execute against templates. What You'll Do - Design evergreen and automated/flow/triggered lifecycle email campaigns, such as (but not limited to): - Promotional and seasonal messaging - Style and room guide messaging - Welcome series - Abandonment flows - Post-purchase journeys - Winback campaigns - VIP/anniversary journeys - Create supporting SMS visual assets (such as MMS and RCS) and lightweight motion/GIF/video treatments - Translate brand direction into retention-focused creative systems that feel elevated while still driving performance - Iterate quickly based on stakeholder feedback, A/B testing learnings, and business/lifecycle team needs - Collaborate closely with copywriters, lifecycle marketers, creative leads, and project managers - Work within existing templates and systems while also helping evolve, optimize, catalogue, and maintain them - Maintain strong attention to detail across typography, hierarchy, cropping, layout, and responsive/mobile-first design - Organize files and maintain clean handoff practices for developers and production partners Qualifications - 3–5+ years of graphic design experience, ideally in ecommerce, DTC, fashion, lifestyle, home, beauty, or consumer brands - Strong portfolio showcasing email, CRM/retention, SMS marketing work - Excellent understanding of hierarchy, pacing, conversion-minded / data-driven design, and responsive layouts - Ability to balance brand storytelling with performance objectives - Comfortable working quickly and iterating in a high-volume environment - Strong organizational and communication skills - Experience designing within established systems while contributing fresh ideas - Proficiency in Figma and Adobe Creative Suite - Experience with motion/GIF creation is a plus - Familiarity with lifecycle marketing platforms and email best practices is a plus Requirements - Light video editing experience - Experience with A/B testing creative - Understanding of retention metrics and customer lifecycle strategy - Experience working with modular email systems or component-based design - Basic understanding of HTML email limitations and responsive behavior - Basic understanding of SMS and different multimedia types such as MMS and RCS Contract Details - Contract / freelance role - Rate: $60-70/hr 1099 - Remote-friendly - Approximate weekly hours: 30-40 hrs per week - Duration: 6 months+ - Potential for extension based on business needs Benefits At Ruggable, we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.

Title: Senior Photo Art Director - Contract Location: Los Angeles, California, United States Contract Job Description: Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California with an extraordinary track record of high, profitable growth. We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people who take action and deliver results. We are venture-backed and own a patented washable rug design that's disrupting the home décor industry. Our mission is to empower our customers to live vibrantly with beautiful products that don't compromise on function. If you're passionate about consumer products, e-commerce, and high-growth start-ups, keep reading! Job Summary: As our brand continues to scale, the volume and complexity of our photography has grown significantly — from seasonal campaigns and product launches to high-performing ecommerce and performance creative. We’re bringing on a Contract Senior Photo Art Director to be a part of the next evolution of the Ruggable brand across our photo ecosystem. This is a senior, hands-on role for someone who can operate independently, lead on-set with authority, and partner cross-functionally to translate brand strategy into world-class execution. What You’ll Do: - Lead art direction for select campaigns, launches, and high-priority shoots - Develop strong visual POVs grounded in brand strategy and product storytelling - Direct studio and location shoots with confidence and clarity - Elevate composition, lighting, casting, styling, and spatial storytelling - Partner with Performance and Growth to ensure assets support conversion - Collaborate closely with Production, Styling, Merchandising, and Copy - Drive post-production feedback and final asset quality - Help refine and strengthen our evolving visual standards What You’ll Need to Have: Required: - 8–10+ years of photo art direction experience - Demonstrated ability to lead high-volume ecommerce and lifestyle campaigns - A portfolio that reflects strong taste, restraint, and consistency - Ability to balance scalable production with brand elevation - Clear, confident on-set leadership presence - Strong cross-functional collaboration skills - Based in Los Angeles and comfortable directing on set Preferred: - Interiors background - Experience working in a DTC or fast-paced brand environment - Graphic design background Contract Details: - $100–$130/hr 1099 - 8 month+ contract, potential to extend - Los Angeles (Hybrid / On-Set Required) At Ruggable, we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.

Title: Senior Textile Designer - Contract Location: Los Angeles, California, United States Job Description: About Ruggable: Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California with an extraordinary track record of high, profitable growth. We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people who take action and deliver results. We are venture-backed and own a patented washable rug design that's disrupting the home décor industry. Our mission is to empower our customers to live vibrantly with beautiful products that don't compromise on function. If you're passionate about consumer products, e-commerce, and high-growth start-ups, keep reading! Job Summary: We are seeking an experienced, self-motivated Senior Textile Designer to join our Textile Design Team. The ideal candidate is highly creative, detail-oriented, and passionate about rugs and interior design. You will excel at time management while staying ahead of home trends. Required qualifications include strong drawing and fine art skills, as well as advanced fluency in Adobe Photoshop and proficiency in Illustrator What You’ll Do: - Trend & Brand Alignment: You will research, iterate and create textile designs that fit Ruggable's distinct, washable-rug aesthetic. - Team Collaboration: You will actively participate in creative brainstorming and handle constructive feedback during design critiques. - Project Management: You must manage your own daily tasks, meet strict production deadlines, and help teammates as needed. - Technical Asset Management: You need to build highly organized, clean, and production-ready digital design files based on specific company guidelines. - Active Communication: You must practice active listening, ask clarifying questions, and execute design changes efficiently. What You’ll Need to Have: Required: - Industry Tenure: You need 5 to 8 years of professional experience specifically in surface pattern design. - Domain Expertise: Your background should ideally focus on textiles, apparel, or home goods design and development. - Software Mastery: Advanced proficiency in Adobe Photoshop. - Digital Hygiene: You must possess expert technical design skills, meaning your digital files are perfectly organized, layered, clean, and production-ready - Collaborative Mindset: You must be a team-first contributor who actively drives the collective success of the design department. - High Coachability: You need the agility to learn quickly and accurately anticipate what creative directors look for during design reviews - Professional Communication: You must maintain a mature, professional demeanor, practice self-reflection, and use discretion. Preferred: - A Bachelor’s Degree in Textile Design, Illustration, Graphic Art or related field - A strong interest or aptitude in home/interior design textiles, specifically rug/carpet design - A strong portfolio illustrating of a variety of graphic languages and textile designs - Skills in other design programs, especially textile-specific programs (Fresco, Procreate,Textcelle etc) How to Apply: Please submit your resume, portfolio including examples of production-ready textile designs and size-scaled work, and a brief note about why you would be a great fit for this role. Contract Details: - $50/hr - Hybrid 3 days a week in Torrance, CA - 35 hrs/week for 6 months with possible extension At Ruggable, we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.

Title: Digital Imaging Specialist - Photo Retoucher Location: Los Angeles, Torrance, California, United States Contract Job Description: About Ruggable: Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California with an extraordinary track record of high, profitable growth. We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people who take action and deliver results. We are venture-backed and own a patented washable rug design that's disrupting the home décor industry. Our mission is to empower our customers to live vibrantly with beautiful products that don't compromise on function. If you're passionate about consumer products, e-commerce, and high-growth start-ups, keep reading! Job Summary: Ruggable is on a mission to reinvent the way people think about their homes, starting from the ground up. We believe design should be beautiful, functional, and washable. As we continue to expand our global reach and raise the bar for digital experiences, we’re looking for a detail-driven and technically skilled Digital Imaging Specialist / Photo Retoucher to join our Creative team. As our Digital Imaging Specialist / Photo Retoucher, you’ll play a critical role in ensuring our imagery meets the highest standards of quality, consistency, and accuracy across every channel. You’ll bring a deep expertise in retouching, color correction, have a photography background and experience in high-volume ecommerce imagery, delivering fast turnarounds without ever compromising on quality. With a sharp eye for detail and a passion for process, you’ll help streamline workflows, maintain brand integrity, and empower our creative output at scale. This is an exciting opportunity to join a fast-paced, design-driven company where your technical skill and creative problem-solving will directly impact how customers experience our brand. You’ll collaborate closely with creative production, design, and marketing partners to deliver assets that not only look beautiful but are also optimized for speed, efficiency, and consistency. What You’ll Do As a Digital Imaging Specialist / Photo Retoucher, you’ll be a key partner to our creative and photo post-production teams. Your focus will be on color accuracy, efficiency, and asset readiness—helping us move quickly without sacrificing quality. Your responsibilities will include: - Retouching and color correcting product and lifestyle imagery with precision and consistency - Preparing assets for e-commerce, email campaigns, paid media, and social platforms - Managing and organizing files within our digital asset management (DAM) system - Ensuring consistency across brand visuals and color standards - Partnering closely with cross-functional teams (creative production, marketing, textile design and product) to review and deliver assets on time - Contributing to process improvements that streamline workflows and reduce turnaround times - Expertise in photo compositing to create seamless, production-ready assets. - Digital Asset Management Assistant: Supporting the team with Canto DAM uploads & final deliverable tagging, file creation and file scripting - Sample Management: Organizing top of production samples, supporting production and product teams with moving samples between the Design area and Lightbooth viewing area What We’re Looking For - 3–5+ years of digital ecommerce photo experience (in-house or agency) - Strong background in color matching to product with the ability to deliver fast turnarounds while maintaining high-quality standards - Proficiency in Adobe Creative Suite (Photoshop, Illustrator) and Capture One - Experience with digital asset management systems and best practices - Strong organizational skills with a detail-oriented approach to versioning, file prep, and deadlines - Familiarity with Air Table, Asana, Figma, Frame.io, Slack, and Google Suite - Excellent communication and collaboration skills in a fast-paced environment - Knowledge of print production and e-comm workflows, ensuring accurate color and quality from digital to physical, including color management and material considerations - Experience in e-commerce or other fast-paced creative production environments Nice to Have - Experience with scripting/automation to streamline repetitive production tasks - Experience in interior, architectural, and/or home goods retouching Why You’ll Love Working Here - Opportunity to work on high-visibility projects that directly shape our customer experience - A collaborative team that values both creativity and precision - Great benefits, perks, and an inclusive culture Contract Details: - $40-50/hr 1099 - Onsite 3 days a week in Torrance, CA - 40 hours per week, starting at 2 months but can extend At Ruggable, we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.

• Orchestrate account onboarding end-to-end — coordinating across ops, logistics, finance, and other internal teams to get new wholesale partners up and running smoothly • Serve as a key liaison between Account Managers and internal stakeholders, translating partner needs into actionable tasks and keeping everyone aligned • Manage timelines, dependencies, and deliverables across multiple workstreams simultaneously • Support the design and execution of wholesale programs, ensuring the right teams are involved at the right time • Track program milestones and proactively surface blockers, risks, or gaps before they become problems • Maintain clear documentation so that processes, decisions, and statuses are visible to all stakeholders • Identify inefficiencies in how the wholesale function operates and develop practical solutions • Build and refine repeatable processes for onboarding, fulfillment coordination, compliance, and other recurring workflows • Create playbooks, SOPs, and tools that help the team scale without adding unnecessary complexity

• Serve as the frontline voice of Ruggable to our consumers, delivering excellent consumer service primarily via phone, chat and email • Provide timely and thorough resolution to consumer inquiries, including ones pertaining to returns, cancellations, exchanges, order status, product recommendations, etc. • Act as a product expert, maintaining a well-rounded understanding of our website, features, stock lists and products • Communicate with management to escalate problems and recommend resolutions to better our consumer experience • Be a collaborative team player by supporting your teammates and sharing helpful tools or methodologies to enhance efficiency across the team

Title: Director / Director of Photography, Video Creative - Contract Location: Los Angeles, California, United States Job Description: About Ruggable: Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California with an extraordinary track record of high, profitable growth. We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people who take action and deliver results. We are venture-backed and own a patented washable rug design that's disrupting the home décor industry. Our mission is to empower our customers to live vibrantly with beautiful products that don't compromise on function. If you're passionate about consumer products, e-commerce, and high-growth start-ups, keep reading! Job Summary: Ruggable is seeking a versatile Director / Director of Photography with deep expertise in social-first and performance video to ideate, synthesize, and execute impactful video creative from concept through final delivery. This role bridges marketing strategy and visual execution, translating product positioning and campaign objectives into thumb-stopping, platform-native video designed for paid media performance. The ideal candidate understands how to craft high-performing social ads and short-form content, combining strong storytelling, technical cinematography, and a deep understanding of what drives engagement and conversion across platforms such as Meta, TikTok, YouTube Shorts, and emerging channels. What You’ll Do: - Ideate and translate complex marketing strategies and product positioning into high-impact, performance-driven social video concepts - Develop platform-native creative ideas optimized for paid channels, including strong hooks, pacing, messaging clarity, and conversion-oriented storytelling - Collaborate with marketing, creative, and production teams during brainstorms to develop concepts that fit budget, timeline, and paid media requirements - Create detailed storyboards, shot lists, and creative frameworks designed to produce multiple ad variants and asset outputs from a single shoot - Act as Director and Director of Photography on shoots, capturing footage optimized for multiple formats and placements (vertical, square, short-form) - Direct talent and on-camera performances to create authentic, engaging social content that feels native to each platform - Partner with editors to shape footage into high-performing paid media assets, providing clear creative direction and feedback through Frame.io - Work collaboratively with project managers and production teams to ensure efficient production planning and delivery - Implement feedback quickly and effectively in a fast-paced, iterative creative environment - Work cross-functionally with the Creative Director, Head of Copy, Art Director, Video Production Director, Producers, in-house production team, Video Editors, and Project Managers What You’ll Need to Have: Required: - 7+ years of experience directing and filming commercial or branded video content - Strong experience shooting and directing social-first and paid media video creative - Proven ability to create thumb-stopping content optimized for performance marketing channels - Deep understanding of platform-specific creative best practices for TikTok, Instagram, Meta, and YouTube - Expertise in visual storytelling, composition, and lighting, combined with a practical understanding of efficient shoot workflows - Experience designing shoots that produce multiple ad variations and scalable creative output - Strong communication, problem-solving, and collaboration skills in fast-paced creative and production environments - Ability to respond quickly to feedback and iterate on creative concepts Preferred: - Experience working in a high-growth e-commerce or DTC brand environment - Experience directing performance marketing video campaigns and working closely with paid media teams - Understanding of creative testing frameworks and iterative ad development - Familiarity with tools such as Airtable, Frame.io, Premiere Pro, StudioBinder, Google Sheets, and Figma - Basic understanding of ad messaging, copy structure, and hooks for conversion-focused creative Contract Details: - $75-$90/hr - 4 month contract - Los Angeles, Hybrid At Ruggable, we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees. If you are based in California, we encourage you to read this important information for California residents linked here. To all recruitment agencies: Ruggable does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Ruggable employees or any other company destination. Ruggable is not responsible for any fees related to unsolicited resumes.

Title: Textile Designer - Contract Location: Los Angeles, California, United States Job Description: About Ruggable: Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California with an extraordinary track record of high, profitable growth. We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people who take action and deliver results. We are venture-backed and own a patented washable rug design that's disrupting the home décor industry. Our mission is to empower our customers to live vibrantly with beautiful products that don't compromise on function. If you're passionate about consumer products, e-commerce, and high-growth start-ups, keep reading! Job Summary: Ruggable is seeking a highly creative, detail-driven Textile Designer to join our Textile Design Team. This role requires a strong design point of view, technical precision, and the ability to translate inspiration into thoughtfully executed, production-ready rug designs. The ideal candidate brings a balance of creativity and rigor—demonstrating refined taste, strong drawing and composition skills, and a deep understanding of textile construction and engineered pattern design. You are highly organized, fluent in Adobe Photoshop, and motivated to contribute to a fast-paced, collaborative environment focused on delivering best-in-class products. What You’ll Do: - Develop original textile and rug designs that reflect a strong point of view while aligning with the Ruggable brand aesthetic - Translate trend, vintage, and cultural references into ownable, production-ready designs - Own design development from concept through final file delivery, incorporating feedback and refining work through multiple iterations - Create technically precise, well-organized files that meet production specifications, including engineered layouts and repeat systems - Partner closely with design leadership and cross-functional teams to ensure alignment on creative direction, timelines, and product goals - Contribute to a high standard of creative rigor through thoughtful critique, attention to detail, and continuous refinement - Manage multiple projects simultaneously, prioritizing effectively to meet deadlines in a fast-paced environment What You’ll Need to Have: Required: - Degree in Textile Design (or related field) with 3–5 years of relevant experience - Strong portfolio demonstrating original textile designs, with a clear point of view and understanding of pattern, color, and composition - Experience designing for textiles or rugs, including knowledge of engineered patterns and production considerations - Advanced proficiency in Adobe Photoshop; working knowledge of Illustrator - Exceptional technical skills, including file organization, color accuracy, and preparation of production-ready artwork - Strong ability to interpret creative direction, apply feedback, and iterate quickly - Excellent time management and organizational skills with the ability to own projects end-to-end - Clear, professional communication skills and a collaborative mindset Preferred: - Experience or strong interest in home textiles, interior design, or rug/carpet design - Portfolio that includes traditional, Persian, vintage-inspired, or ornamental design work - Familiarity with textile-specific tools or workflows (e.g., Texcelle, NedGraphics) - Sensitivity to color, materiality, and how designs translate from screen to physical product - Experience with project management and other design programs (Airtable, Figma, etc.) How to Apply: Please submit your resume, portfolio including examples of production-ready textile designs and size-scaled work, and a brief note about why you would be a great fit for this role. Contract Details: - $35/hr - Hybrid 3 days a week in Torrance, CA - 35 hrs/week for 6 months with possible extension At Ruggable, we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.