Role Description As a Customer Support Representative, you will assist event attendees across North America by phone and email. This role is part of a fast-paced call center environment that operates 7 days a week with no overnight shifts. You will help customers with ticket purchases, existing orders, and general support questions while gaining hands-on experience in the live event ticketing industry. This position offers flexible scheduling, monthly bonus opportunities, a supportive team culture, and opportunities for growth within the organization. Key Responsibilities - Provide prompt, professional support to Etix patrons by phone and email. - Assist customers with ticket purchases, order issues, and general event-related inquiries. - Accurately document and resolve customer issues in a timely manner. - Manage a high volume of phone and computer-based work in a remote environment. - Maintain a quiet, professional workspace and reliable internet connection while working remotely. Qualifications - Minimum 6 months of call center experience required. - High school diploma or equivalent required. - Strong written and verbal communication skills. - Ability to build positive working relationships with teammates. - Strong computer skills and the ability to learn new systems quickly. - Ability to adapt, prioritize, and work effectively in a fast-paced environment. - Availability to work at least 20 hours per week. - Flexibility to work weekends and occasional holidays. Requirements - Equipment will be provided by Etix. - Candidates must have a dedicated high-speed internet connection and a quiet working environment. Scheduling Availability - Phone shifts are scheduled in Eastern Time during the following hours: - Monday to Friday: 9:00 AM to 9:00 PM - Saturday: 9:00 AM to 8:00 PM - Sunday: 12:00 PM to 8:00 PM Other Information - No sponsorship or H1B situations can be accommodated. - Relocation is not available for this position.

• Drive Sales: Proactively contact and qualify online leads to generate sales of GenePlanet's medical tests. • Patient Coordination: Efficiently organize and schedule blood collection appointments, ensuring a smooth patient journey. • Exceptional Customer Service: Provide prompt and effective support, addressing patient inquiries and resolving issues with empathy. • Performance Analysis: Monitor and analyze contact center performance, identifying opportunities for optimization. • Marketing Collaboration: Provide valuable feedback to the online marketing team based on patient interactions and market insights. • Strategic Input: Collaborate with the marketing team to refine lead generation strategies and enhance customer engagement. • Market Intelligence: Communicate key market information to the marketing team to inform strategic decisions.

• Handle inbound customer queries via phone, email, or live chat • Resolve complaints and escalate issues when necessary, following set procedures • Keep accurate records of customer interactions in the CRM system • Identify customer needs and provide clear, helpful information • Collaborate with internal teams to resolve complex queries • Meet daily service targets and maintain quality standards

Role Description This role is intended for a US-based individual who can start at 6-7 am EST and work on occasional US holidays and weekends during the on-call rotation. The Member Success Associate, Lab Visit Support role is a specialized support position responsible for delivering high-quality, real-time assistance to members navigating membership questions and lab visit-related issues. - Impact member experience during a key moment in the health journey. - Support members in high-impact, fast-paced interactions during active lab visit experiences. - Resolve time-sensitive concerns and help members navigate complex situations with confidence and care. - Demonstrate exceptional communication skills, sound judgment, workflow discipline, and the ability to remain calm and effective during emotionally charged or ambiguous situations. Qualifications - Strong Member-Facing Communication Skills - Sound Judgment and Real-Time Problem Solving - Ability to Navigate High-Sensitivity Situations - Demonstrated Workflow Adherence - Ownership Mindset and Self-Sufficiency - Adaptability in a Fast-Paced Environment - Proficiency with Digital Tools and CRM Systems - Excitement to incorporate AI into workflows - Availability and Schedule Reliability - Interest in Health, Wellness, or Consumer Technology (preferred) - Experience in a Quality-Scored Support Environment (preferred) Requirements - Support members in real time through chat, phone, email, and text channels. - Provide specialized support for active lab visit issues and membership-related questions. - Take inbound and outbound phone calls as needed to resolve issues. - Model Function's brand voice and member-first communication standards. - Develop and maintain a comprehensive understanding of Function's platform and operations. - Handle complex, urgent, or high-sensitivity member cases with empathy and professionalism. - Follow LVS workflows accurately and consistently. - Exercise strong judgment in determining when to escalate situations. - Maintain awareness of individual performance against quality and productivity expectations. - Utilize internal systems and tools effectively to document interactions. - Communicate proactively with Sr. MSAs and leadership when issues arise. - Adhere to assigned schedules and maintain responsiveness throughout working hours. - Contribute to onboarding, knowledge-sharing, and team initiatives. Benefits - Competitive salary and benefits package. - Flexible working hours. - Dynamic work environment where creativity and innovation are encouraged. Company Description Function Health is the AI operating system for health, designed to empower people to live 100 healthy years. We are redefining how individuals understand, measure, and improve their health by moving beyond reactive care and enabling proactive, data-driven insight into human biology. - Recognized as one of Fast Company's Most Innovative Companies of 2024. - Venture-backed by Andreessen Horowitz (a16z). - Hundreds of thousands of members have joined Function to take control of their health. - Recently announced a $298M Series B and is entering its next chapter of growth. - Committed to building a diverse and inclusive workforce.