Block logo
Block

Block builds simple, powerful tools that make progress towards an economy that’s truly open to all.

Enterprise Account Manager, Services

Account ManagerSalesFull TimeRemoteLeadTeam 10,001+Since 1990H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

16 days ago

Salary

$108.2K - $202.8K / year

Seniority

Lead

Job Description

Enterprise Account Manager, Services

Block

Role Description Square's Strategic Account Management organization is seeking an experienced sales professional to drive growth and retention of Enterprise accounts within our Services vertical. This team partners with some of Square's largest services-vertical sellers — diverse businesses spanning sports & entertainment, health & beauty, home services, and professional services. In this role, you'll serve as a trusted advisor to services executives and operators, helping them evaluate their tech stack and scale using Square's ecosystem. - Own and maintain relationships across a portfolio of ~50 enterprise services sellers, driving account expansion, retention, and satisfaction. - Consult with business owners and executives to uncover opportunities across payments, business management, and banking tools. - Design and implement customized solutions that drive measurable business results. - Act as the voice of the customer, advocating for enterprise services seller needs with Product, Engineering, and Operations teams. - Collaborate cross-functionally with Account Executives, Product Managers, and Solution Engineers to deliver integrated, scalable outcomes. - Visit customers in-person where appropriate for negotiations and/or churn prevention. - Negotiate and manage contracts and pricing, ensuring mutual wins and long-term success. - Deliver white-glove support, resolving critical issues and proactively driving engagement. Qualifications - 5+ years of experience in account management or sales, ideally within SaaS, payments, or business management software. - Proven success growing and retaining a book of business at the enterprise level. - Consistent over-performance on key metrics and revenue targets. - Strong discovery and consultative selling skills. - Experience in the services industry (sports & entertainment, health & beauty, home services, and professional services) preferred, but not required. - Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions. - Demonstrated success retaining and expanding strategic accounts. - Experience negotiating contracts and pricing with senior stakeholders. - Exceptional written and verbal communication skills. - Creative, strategic problem-solver who thrives in ambiguous environments. - Growth mindset, empathetic collaborator, and positive team player. Requirements Pay Transparency: - Block takes a market-based approach to pay, and pay may vary depending on your location. - U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. - The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. - These ranges may be modified in the future. - Zone A: ($135,200 - $202,800) - Zone B: ($125,800 - $188,600) - Zone C: ($119,000 - $178,400) - Zone D: ($108,200 - $162,200) Benefits - Remote work. - Medical insurance. - Flexible time off. - Retirement savings plans. - Modern family planning. Company Description Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. - Square makes commerce and financial services accessible to sellers. - Cash App is the easy way to spend, send, and store money. - Afterpay is transforming the way customers manage their spending over time. - TIDAL is a music platform that empowers artists to thrive as entrepreneurs. - Bitkey is a simple self-custody wallet built for bitcoin. - Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.

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