Co-creating Solutions for a Better Future
Mid-level Support Analyst (N1)
Location
Brazil
Posted
9 days ago
Salary
0
Seniority
Senior
Job Description
Mid-level Support Analyst (N1)
Stefanini Brasil
• Receive and log user requests in the ticketing system; • Categorize and prioritize tickets according to established procedures; • Provide remote and phone support; • Resolve incidents related to access, software, viruses, and infrastructure; • Escalate tickets when necessary; • Work to resolve tickets eligible for FCR (First Call Resolution); • Log and monitor critical incidents; • Assist users with technology-related inquiries.
Job Requirements
- Currently pursuing a bachelor's degree in Business Administration, IT Management, Computer Science, Computer Networks, or related fields;
- Knowledge of technical support and user support/customer service.
Benefits
- Meal allowance or meal voucher
- Discounts on courses, universities, and language schools
- Stefanini Academy — an online platform with free, up-to-date courses and certificates
- Mentoring
- Benefits club for medical consultations and exams
- Health insurance
- Dental insurance
- Discount and benefits club at partner establishments
- Travel club
- Pet care benefits
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