BioCatch

Role Description We are looking for an exceptional customer-facing Threat Analyst to help our prospects and customers optimize their value within BioCatch solutions. The BioCatch Threat Analyst is a consultancy role that involves a combination of skills: - Maintain strong relationships with fellow fraud fighters within the BioCatch customer base to support and enable them to get maximum value out of the BioCatch solutions. - Provide subject matter expertise (SME) support to our customers to drive the use of BioCatch in achieving their strategic plans. - Work with customers and BioCatch Data Science to continually strive for high fraud detection rates, whilst maintaining low levels of friction for genuine customers. - Use a data-driven approach to prove the value of BioCatch against success criteria for proof of value and pilot projects. - Educate potential and new customers on BioCatch and Behavioural Biometrics specifically for targeting their key problems and use cases. - Work tactically with customers to deploy rules for acute fraud attacks. - Continually focus on leading customers towards best practices. - Be a voice of the customer to internal BioCatch functions to drive our own product strategy and delivery. - Support BioCatch Data Science in researching new and emerging threats across our main use cases including Account Takeover, Account Opening, Remote Access Scams, Social Engineering Scams and Mule detection. - Deliver reporting and insights on fraud detection performance. - Share interesting stories and learnings from the field with our Sales Enablement function and strive to be a thought leader in the fraud space. - Provide SME support to the BioCatch Sales functions to enable them in new customer acquisitions. Qualifications - 3+ Years of experience as a Threat Analyst/Data Analyst - A bachelor's/graduate degree in Computer Science/Mathematics/Statistics/related field - Experience with financial institutions’ fraud departments and/or fraud monitoring tools - Experience working within cross-functional teams - Experience with SQL to an intermediate/advanced level - Experience with Python and/or R (advantage) - Understanding of statistical modeling techniques - Strong presentation skills with a proven record of presenting to a range of audience types - Great business and customer relationships - Good communications and teamwork - Self and quick learner - Professional attitude Requirements - Requires availability for travel in North America to meet customers and lead onsite workshops - Full-time, flexible working hours - Remote working arrangement, based in USA or Canada Benefits - Flexible paid time off policy - Sick, Maternity/Paternity, and other paid leaves - 401(k) plan with up to 4% company match - Healthcare programs tailored to your needs - Life insurance - Wellness programs, EAP, and personalized health advocacy - Fully remote and shared space work options across the US - Monthly reimbursements for home internet and cell phone

Role Description We are seeking a highly skilled Technical Account Manager (TAM) to join our North America team. In this pivotal role, you will be the primary technical partner for our top-tier enterprise customers, ensuring they maximize the value of our behavioral biometrics fraud prevention platform. As a trusted advisor, you will own the technical health of your assigned accounts, serve as the escalation point for complex issues, and bridge the gap between customer requirements and our internal product, engineering, and support teams. You will play a vital role in our customers' post-deployment journey, fostering long-term success through technical expertise, proactive optimization, and strategic partnership. Key Responsibilities - Strategic Technical Account Ownership - Serve as the primary technical point of contact, building deep, trust-based relationships with customer IT, security, and operational teams. - Act as a technical advisor, guiding customers on platform performance, architecture, and operational best practices. - Advocate for customer needs internally, orchestrating cross-functional efforts with Product, Engineering, and Solutions teams to drive product roadmap and service enhancements. - Incident Management & Resolution - Own the end-to-end resolution of complex technical escalations and high-impact incidents. - Act as the "single-threaded" coordinator during outages or critical issues, ensuring clear, consistent, and timely communication with stakeholders. - Drive robust root-cause analysis (RCA) and implement preventative measures to ensure platform stability. - Performance Optimization & Governance - Conduct regular technical and operational business reviews to demonstrate platform value and identify optimization opportunities. - Proactively monitor environment health, identify potential risks, and execute mitigation strategies. - Ensure rigorous adherence to SLAs and operational standards, helping customers maximize the effectiveness of their fraud detection workflows. - Integration & Technical Delivery - Provide technical leadership for platform upgrades, integration changes, and new feature rollouts. - Manage the full lifecycle of technical implementations, from discovery and consultancy through to testing and go-live. - Value Enablement & Innovation - Educate customer teams on platform capabilities and best practices to drive adoption and long-term ROI. - Contribute to internal knowledge bases and documentation to scale support and self-service capabilities. - Leverage data-driven insights and AI-driven automation to enhance customer outcomes and internal operational efficiency. Qualifications - 3+ years in a technical, customer-facing role (e.g., TAM, Technical Support Lead, or Solutions Engineer). - Deep understanding of enterprise SaaS, distributed systems, and API architectures. - Proficiency in scripting (JavaScript or Python) for troubleshooting and automation. - Strong analytical skills: ability to parse logs, identify system patterns, and troubleshoot complex technical flows. - Familiarity with data platforms (e.g., SQL, Elastic, Snowflake, Tableau, or PowerBI). - Knowledge of authentication protocols (Certs, IP whitelisting, Session management). - Exceptional ability to synthesize complex technical concepts for both executive stakeholders and technical peers. Preferred Qualifications - Experience with mobile environments (SDK integration, debugging, app behavior). - Experience in the financial services, banking, or fraud prevention sectors. - Hands-on experience with AI tools or advanced automation frameworks. Core Competencies - A proactive, "can-do" mindset with the drive to resolve issues independently. - Ability to influence stakeholders without direct authority. - A structured, process-oriented thinker who is also a self-directed learner (autodidact). - High emotional intelligence, capable of balancing deep technical depth with a customer-first approach. - A team player who thrives in both independent assignments and cross-functional project environments. Benefits - Flexible paid time off policy - Sick, Maternity/ Paternity, and other paid leaves - 401(k) plan with up to 4% company match - Healthcare programs tailored to your needs - Life insurance - Wellness programs, EAP, and personalized health advocacy - Fully remote and shared space work options across the US - Monthly reimbursements for home internet and cell phone

BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. BioCatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust, and ease coexist. Today, 32 of the world's largest 100 banks and 210 total financial institutions rely on BioCatch Connect™ to combat fraud, facilitate digital transformation, and grow customer relationships.. BioCatch’s Client Innovation Board, an industry-led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps BioCatch to identify creative and cutting-edge ways to leverage the unique attributes of behavior for fraud prevention. With over a decade of analyzing data, more than 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems. For more information, please visit www.biocatch.com. We are looking for an exceptional customer-facing Threat Analyst to help our prospects and customers optimize their value within BioCatch solutions. The BioCatch Threat Analyst is a consultancy role that involves a combination of skills. You will be comfortable completing advanced analytics, advising customers on fraud detection/prevention and strategy with your domain knowledge expertise and communicating with customers from C-level to operational fraud investigators. This role is unique in the industry and to be successful, you must be a motivated self-starter who can ramp-up quickly and work autonomously. With a support network of Threat Analysts distributed globally, you will become a key individual in the global fight against digital fraud. It can be difficult to distill this role down to regular day-to-day, because every day is different, however, some key responsibilities include: - Maintain strong relationships with fellow fraud fighters within the BioCatch customer base to support and enable them to get maximum value out of the BioCatch solutions. - Provide subject matter expertise (SME) support to our customers to drive the use of BioCatch in achieving their strategic plans. - Work with customers and BioCatch Data Science to continually strive for high fraud detection rates, whilst maintaining low levels of friction for genuine customers. - Use a data-driven approach to prove the value of BioCatch against success criteria for proof of value and pilot projects. - Educate potential and new customers on BioCatch and Behavioural Biometrics specifically for targeting their key problems and use cases. - Work tactically with customers to deploy rules for acute fraud attacks. - Continually focus on leading customers towards best practices. - Be a voice of the customer to internal BioCatch functions to drive our own product strategy and delivery. - Support BioCatch Data Science in researching new and emerging threats across our main use cases including Account Takeover, Account Opening, Remote Access Scams, Social Engineering Scams and Mule detection. - Deliver reporting and insights on fraud detection performance. - Share interesting stories and learnings from the field with our Sales Enablement function and strive to be a thought leader in the fraud space. - Provide SME support to the BioCatch Sales functions to enable them in new customer acquisitions. Requirements Desired skills and experience: - A bachelor/graduate degree in Computer Science/Mathematics/Statistics/related field - Experience with financial institutions’ fraud departments and/or fraud monitoring tools - Experience working within cross-functional teams - Experience with SQL to an intermediate/advanced level - Experience with Python and/or R (advantage) - Understanding of statistical modelling techniques - Strong presentation skills with a proven record of presenting to a range of audience types - Great business and customer relationships - Good communications and teamwork - Self and quick learner - Professional attitude Notes: - Requires availability for travel in EMEA to meet customers and lead onsite workshops - Full-time, flexible working hours - Remote working arrangement, based in EMEA - Fluency in Spanish is an advantage

Solutions Engineer – North America (Remote, USA/Canada) Department: Solutions & Operations Location: Remote – USA or Canada Travel: Up to 10% domestic/international travel (as needed) Company Overview BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. BioCatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust, and ease coexist. Today, 34 of the world's largest 100 banks and 210 total financial institutions rely on BioCatch Connect™ to combat fraud, facilitate digital transformation, and grow customer relationships.. BioCatch’s Client Innovation Board, an industry led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps BioCatch to identify creative and cutting edge ways to leverage the unique attributes of behavior for fraud prevention. With over a decade of analyzing data, more than 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems. For more information, please visit www.biocatch.com. Role Summary We are looking for a Solutions Engineer to join our growing North America team. This role is ideal for technically skilled professionals who thrive in dynamic environments and enjoy collaborating directly with customers. You’ll play a key role in onboarding and implementing BioCatch's anti-fraud solutions across web and mobile applications, primarily for leading financial institutions. As a member of the global Solutions & Operations team, you will lead technical projects, provide integration support, conduct workshops, and work closely with cross-functional teams, including Product, Engineering, Data Science, Engagement, and Threat Analysis, to deliver value to our clients. Key Responsibilities Lead the technical onboarding and implementation of BioCatch solutions for new customers and partners. Manage end-to-end project execution, including planning, timelines, coordination, and issue resolution. Act as the technical point of contact for clients, translating complex requirements into actionable integration steps. Collaborate with client stakeholders (executives, project managers, developers) to ensure seamless solution deployment. Troubleshoot technical issues across web and mobile environments, leveraging your analytical skills and tools. Contribute to internal documentation, best practices, and client-facing technical workshops. Partner with internal teams to continuously enhance solution delivery and customer experience. Requirements Required Qualifications - 3+ years of experience in Solutions Engineering, Systems Integration, or Professional Services for SaaS platforms. - Strong project management skills with a keen eye for timelines, cross-functional collaboration, risk management, and follow-through. - Proven customer-facing experience, with the ability to clearly explain technical concepts to both technical and non-technical stakeholders. - Experience with web technologies: HTML, CSS, JavaScript, Node.js, React, Angular, PHP, Python, etc. - Self-starter with strong problem-solving and technical troubleshooting abilities. - An analytical mindset with experience using analytics or BI tools to investigate and resolve issues. Excellent verbal and written communication skills in English. - Strong interpersonal and teamwork skills. Preferred Qualifications - Mobile development experience: React Native, Swift, Kotlin, Java, Flutter, Ionic, etc. - Familiarity with big data platforms/tools: SQL, Splunk, Elastic, Snowflake, etc. - Experience working with large-scale enterprise or financial institutions. - Experience conducting technical training or leading customer workshops. - Background in project management, including planning, execution, and delivery Salary range: 115k - 138k We take care of our team inside and outside of work, with benefits designed to support your health, growth, and well-being. - Flexible paid time off policy - Sick, Maternity/ Paternity, and other paid leaves - 401(k) plan with up to 4% company match - Healthcare programs tailored to your needs - Life insurance - Wellness programs, EAP, and personalized health advocacy - Fully remote and shared space work options across the US - Monthly reimbursements for home internet and cell phone The benefits listed reflect our offerings at the time of posting and may be adjusted, enhanced, or, where necessary, discontinued at the company's discretion.

Company Overview BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. BioCatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust, and ease coexist. Today, 34 of the world's largest 100 banks and 210 total financial institutions rely on BioCatch Connect™ to combat fraud, facilitate digital transformation, and grow customer relationships.. BioCatch’s Client Innovation Board, an industry led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps BioCatch to identify creative and cutting edge ways to leverage the unique attributes of behavior for fraud prevention. With over a decade of analyzing data, more than 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems. For more information, please visit www.biocatch.com. Position: Director, Global Advisory – North America (Preferably East Coast) Reports to: VP, Global Advisory Summary As Director, Global Advisory (North America), you will serve as a domain expert advisor and trusted partner to our regional sales and customer success teams. The role combines elements of subject matter expertise, consultative engagement and thought leadership. You will help our largest customers solve complex fraud and financial crime challenges, translate customer needs into product innovation, and evangelise BioCatch’s value proposition at executive levels. Role Responsibilities - Consultative advisory: Provide deep fraud/financial crime expertise and consulting support to sales teams, identifying opportunities at existing and new clients. - Customer engagement: Meet with customers’ senior fraud and risk leaders to understand business challenges and propose solutions based on BioCatch’s platform. - Thought leadership: Develop and deliver content (articles, webinars, conference presentations) to position BioCatch as a leader in behavioural intelligence and device based fraud detection. - Evangelism: Represent BioCatch at company events, industry events and executive briefings; present complex concepts clearly to both technical and non technical audiences. - Use case innovation: Identify emerging customer challenges and creative solution ideas and work with the Product team to prioritise new use cases and - Use case evaluation: Evaluate new use cases for technical feasibility and functional fit, and work with clients in partnership with sales to deliver value outcomes. - Innovation Board: Participate in the BioCatch Client Innovation Board, helping to evaluate and prioritise product innovations for our customers. - Market insights: Maintain a comprehensive understanding of the competitive landscape, fraud threats and regulatory trends, and share insights with internal stakeholders across Product, Sales and Threat Analytics. Requirements Required Qualifications - Experience: 10+ years hands on experience in fraud & financial crime roles within financial services or fraud technology providers; 3+ years of consultative engagements at executive level. - Domain expertise: Demonstrable depth in fraud, financial crime and cyber security domains; ability to articulate how fraud teams operationalise technology in the fraud prevention “stack.” - Business case & metrics: Proven ability to interpret fraud/financial crime metrics, build business cases and quantify ROI for customers. - Education: Bachelor’s degree in a STEM/quantitative discipline such as Computer Science, Engineering, Mathematics, Economics or similar. - Communication & presentation: Exceptionally strong verbal and written skills, with the ability to command a room and evangelise BioCatch’s solution at conferences. - Consultative skill: Expert level consultative skills with the ability to collaborate, understand technical specifics and engage senior stakeholders confidently. - Soft skills: Creativity and exceptional problem solving, active listening, collaboration, resilience under pressure, sense of purpose, drive, motivation, coachability, competitiveness, curiosity, accountability, integrity, positive attitude and entrepreneurial spirit. Preferred Qualifications - Thought leadership track record: 2+ years of experience delivering thought leadership content via articles, podcasts, panels, webinars or media interviews. - Growth support: Demonstrated ability to drive revenue growth through advisory support and domain expertise. - Use case development: Experience identifying new fraud use cases and influencing product roadmaps based on client feedback and business case modelling. - Market & threat knowledge: Comprehensive understanding of the competitive landscape and fraud/financial crime threat environment. - Analytical mindset: Familiar with fraud data sources, analytics and reporting. - Leadership: Experience mentoring, coaching or leading cross functional teams; participation in innovation boards or governance processes. - Innovation: Proven ability to support or lead innovation initiatives and to communicate complex concepts to non technical stakeholders. Desirable Qualifications - Advanced certifications (e.g., CFE, CISSP, ACAMS) or a master’s degree. - Exposure to multiple industries beyond financial services (e.g., retail, telecommunications, insurance). - Familiarity with AI/ML or digital identity technologies; experience with AI driven behavioural biometrics. - Experience in marketing, event organisation or public relations. - Knowledge of regulatory frameworks (AML, KYC, data privacy laws) and their impact on fraud prevention strategies. - Established network of contacts across fraud and financial services communities. - Multilingual abilities or experience working across different cultures and regions. - Proven track record mentoring teams, facilitating design thinking or strategy workshops. Salary range: 170k - 210k annual We take care of our team inside and outside of work, with benefits designed to support your health, growth, and well-being. - Flexible paid time off policy - Sick, Maternity/ Paternity, and other paid leaves - 401(k) plan with up to 4% company match - Healthcare programs tailored to your needs - Life insurance - Wellness programs, EAP, and personalized health advocacy - Fully remote and shared space work options across the US - Monthly reimbursements for home internet and cell phone The benefits listed reflect our offerings at the time of posting and may be adjusted, enhanced, or, where necessary, discontinued at the company's discretion.

BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. BioCatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust, and ease coexist. Today, 34 of the world's largest 100 banks and 210 total financial institutions rely on BioCatch Connect™ to combat fraud, facilitate digital transformation, and grow customer relationships.. BioCatch’s Client Innovation Board, an industry-led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps BioCatch identify creative and cutting-edge ways to leverage the unique attributes of behavior for fraud prevention. With over a decade of data analysis, more than 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems. For more information, please visit www.biocatch.com. As the Director of Engagement Management, you will lead a team of highly skilled professionals to drive customer success and engagement. You will be responsible for managing and developing the Engagement Management team in North America, establishing operational objectives linked to strategy, and ensuring alignment with business goals. This role requires a deep understanding of BioCatch products and features, strong leadership skills, and the ability to influence multiple constituents on the strategic direction of programs. Key Responsibilities: - Team Management: Manage and develop a team of engagement managers, providing coaching and mentoring to ensure team success - Leadership: Provide strategic leadership, coaching, mentoring the team and fostering autonomy. Drive strategic planning and process improvement. Leading the region as part of the North American Leadership Team - Strategy Execution: Establish operational objectives linked to strategy and develop policies that affect immediate operations. Deliver compelling messages to various audiences - Customer Engagement: Support our customers through attending customer meetings and escalations as appropriate. Focusing on customer value creation, realization and growth. - Product Utilization: Identify opportunities for further product utilization and help the sales team realize them - Professionalism: Maintain a strict level of professionalism whenever representing BioCatch Requirements - Experience: 5+ years of managing high performing teams in the Engagement Management, Customer Success or Account Management fields. - 10+ years of experience as a Project Manager, Engagement Manager, or Customer Success Manager, with at least 5 years of fraud/ cyber security/ AML experience - Leadership Skills: Proven ability to manage and develop teams, establish operational objectives, and influence strategic direction. Continuous learning mentality. - Soft Skills: Exhibit excellent communication both written and verbal, presentation, organizational, and customer-orientation skills. Ability to prioritize and delegate effectively with follow up. - Customer Engagement Skills: Support and influence customer direction. Ability to handle customer escalations effectively - Technical Skills: Demonstrate strong analytical skills and a foundational understanding of web and mobile app development Salary range: 175k - 205k USD annual We take care of our team inside and outside of work, with benefits designed to support your health, growth, and well-being. - Flexible paid time off policy - Sick, Maternity/ Paternity, and other paid leaves - 401(k) plan with up to 4% company match - Healthcare programs tailored to your needs - Life insurance - Wellness programs, EAP, and personalized health advocacy - Fully remote and shared space work options across the US - Monthly reimbursements for home internet and cell phone The benefits listed reflect our offerings at the time of posting and may be adjusted, enhanced, or, where necessary, discontinued at the company's discretion.

BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. BioCatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust, and ease coexist.Today, 32 of the world's largest 100 banks and 210 total financial institutions rely on BioCatch Connect™ to combat fraud, facilitate digital transformation, and grow customer relationships.. BioCatch’s Client Innovation Board, an industry-led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps BioCatch to identify creative and cutting-edge ways to leverage the unique attributes of behavior for fraud prevention. With over a decade of analyzing data, more than 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems. For more information, please visit www.biocatch.com. We are looking for an exceptional customer-facing Threat Analyst to help our prospects and customers optimize their value within BioCatch solutions. The BioCatch Threat Analyst is a consultancy role that involves a combination of skills. You will be comfortable completing advanced analytics, advising customers on fraud detection/prevention and strategy with your domain knowledge expertise and communicating with customers from C-level to operational fraud investigators. This role is unique in the industry and to be successful, you must be a motivated self-starter who can ramp-up quickly and work autonomously. With a support network of Threat Analysts distributed globally, you will become a key individual in the global fight against digital fraud. It can be difficult to distill this role down to a regular day-to-day, because every day is different, however some key responsibilities include: - Maintain strong relationships with fellow fraud fighters within the BioCatch customer base to support and enable them to get maximum value out of the BioCatch solutions. - Provide subject matter expertise (SME) support to our customers to drive the use of BioCatch in achieving their strategic plans. - Work with customers and BioCatch Data Science to continually strive for high fraud detection rates, whilst maintaining low levels of friction for genuine customers. - Use a data-driven approach to prove the value of BioCatch against success criteria for proof of value and pilot projects. - Educate potential and new customers on BioCatch and Behavioural Biometrics specifically for targeting their key problems and use cases. - Work tactically with customers to deploy rules for acute fraud attacks. - Continually focus on leading customers towards best practices. - Be a voice of the customer to internal BioCatch functions to drive our own product strategy and delivery. - Support BioCatch Data Science in researching new and emerging threats across our main use cases including Account Takeover, Account Opening, Remote Access Scams, Social Engineering Scams and Mule detection. - Deliver reporting and insights on fraud detection performance. - Share interesting stories and learnings from the field with our Sales Enablement function and strive to be a thought leader in the fraud space. - Provide SME support to the BioCatch Sales functions to enable them in new customer acquisitions. Requirements Desired Skills and Experience: - 3+ Years of experience as a Threat Analyst/Data Analyst - A bachelors / graduate degree in Computer Science/Mathematics/Statistics/related field - Experience with financial institutions’ fraud departments and/or fraud monitoring tools - Experience working within cross-functional teams - Experience with SQL to an intermediate/advanced level - Experience with Python and/or R (advantage) - Understanding of statistical modeling techniques - Strong presentation skills with a proven record of presenting to a range of audience types - Great business and customer relationships - Good communications and teamwork - Self and quick learner - Professional attitude Notes: - Requires availability for travel in North America to meet customers and lead onsite workshops - Full-time, flexible working hours - Remote working arrangement, based in USA Salary range: 115k - 135k USD (Annual) We take care of our team inside and outside of work, with benefits designed to support your health, growth, and well-being. - Flexible paid time off policy - Sick, Maternity/ Paternity, and other paid leaves - 401(k) plan with up to 4% company match - Healthcare programs tailored to your needs - Life insurance - Wellness programs, EAP, and personalized health advocacy - Fully remote and shared space work options across the US - Monthly reimbursements for home internet and cell phone The benefits listed reflect our offerings at the time of posting and may be adjusted, enhanced, or, where necessary, discontinued at the company's discretion.

BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. BioCatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust, and ease coexist.Today, 32 of the world's largest 100 banks and 210 total financial institutions rely on BioCatch Connect™ to combat fraud, facilitate digital transformation, and grow customer relationships.. BioCatch’s Client Innovation Board, an industry-led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps BioCatch to identify creative and cutting-edge ways to leverage the unique attributes of behavior for fraud prevention. With over a decade of analyzing data, more than 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems. For more information, please visit www.biocatch.com. Position: Director, Global Advisory – North America (Preferably East Coast) Reports to: VP, Global Advisory Summary As Director, Global Advisory (North America), you will serve as a domain expert advisor and trusted partner to our regional sales and customer success teams. The role combines elements of subject matter expertise, consultative engagement and thought leadership. You will help our largest customers solve complex fraud and financial crime challenges, translate customer needs into product innovation, and evangelise BioCatch’s value proposition at executive levels. Role Responsibilities Consultative advisory: Provide deep fraud/financial crime expertise and consulting support to sales teams, identifying opportunities at existing and new clients. Customer engagement: Meet with customers’ senior fraud and risk leaders to understand business challenges and propose solutions based on BioCatch’s platform. Thought leadership: Develop and deliver content (articles, webinars, conference presentations) to position BioCatch as a leader in behavioural intelligence and device based fraud detection. Evangelism: Represent BioCatch at company events, industry events and executive briefings; present complex concepts clearly to both technical and non technical audiences. Use case innovation: Identify emerging customer challenges and creative solution ideas and work with the Product team to prioritise new use cases and Use case evaluation: Evaluate new use cases for technical feasibility and functional fit, and work with clients in partnership with sales to deliver value outcomes. Innovation Board: Participate in the BioCatch Client Innovation Board, helping to evaluate and prioritise product innovations for our customers. Market insights: Maintain a comprehensive understanding of the competitive landscape, fraud threats and regulatory trends, and share insights with internal stakeholders across Product, Sales and Threat Analytics. Requirements - Experience: 10+ years hands on experience in fraud & financial crime roles within financial services or fraud technology providers; 3+ years of consultative engagements at executive level. - Domain expertise: Demonstrable depth in fraud, financial crime and cyber security domains; ability to articulate how fraud teams operationalise technology in the fraud prevention “stack.” - Business case & metrics: Proven ability to interpret fraud/financial crime metrics, build business cases and quantify ROI for customers. - Education: Bachelor’s degree in a STEM/quantitative discipline such as Computer Science, Engineering, Mathematics, Economics or similar. - Communication & presentation: Exceptionally strong verbal and written skills, with the ability to command a room and evangelise BioCatch’s solution at conferences. - Consultative skill: Expert level consultative skills with the ability to collaborate, understand technical specifics and engage senior stakeholders confidently. - Soft skills: Creativity and exceptional problem solving, active listening, collaboration, resilience under pressure, sense of purpose, drive, motivation, coachability, competitiveness, curiosity, accountability, integrity, positive attitude and entrepreneurial spirit. Preferred Qualifications - Thought leadership track record: 2+ years of experience delivering thought leadership content via articles, podcasts, panels, webinars or media interviews. - Growth support: Demonstrated ability to drive revenue growth through advisory support and domain expertise. - Use case development: Experience identifying new fraud use cases and influencing product roadmaps based on client feedback and business case modelling. - Market & threat knowledge: Comprehensive understanding of the competitive landscape and fraud/financial crime threat environment. - Analytical mindset: Familiar with fraud data sources, analytics and reporting. - Leadership: Experience mentoring, coaching or leading cross functional teams; participation in innovation boards or governance processes. - Innovation: Proven ability to support or lead innovation initiatives and to communicate complex concepts to non technical stakeholders. Desirable Qualifications - Advanced certifications (e.g., CFE, CISSP, ACAMS) or a master’s degree. - Exposure to multiple industries beyond financial services (e.g., retail, telecommunications, insurance). - Familiarity with AI/ML or digital identity technologies; experience with AI driven behavioural biometrics. - Experience in marketing, event organisation or public relations. - Knowledge of regulatory frameworks (AML, KYC, data privacy laws) and their impact on fraud prevention strategies. - Established network of contacts across fraud and financial services communities. - Multilingual abilities or experience working across different cultures and regions. - Proven track record mentoring teams, facilitating design thinking or strategy workshops. $170,000 - $210,000 a year We take care of our team inside and outside of work, with benefits designed to support your health, growth, and well-being. -Flexible paid time off policy -Sick, Maternity/ Paternity, and other paid leaves -401(k) plan with up to 4% company match -Healthcare programs tailored to your needs -Life insurance -Wellness programs, EAP, and personalized health advocacy -Fully remote and shared space work options across the US -Monthly reimbursements for home internet and cell phone The benefits listed reflect our offerings at the time of posting and may be adjusted, enhanced, or, where necessary, discontinued at the company's discretion.

BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. BioCatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust, and ease coexist.Today, 32 of the world's largest 100 banks and 210 total financial institutions rely on BioCatch Connect™ to combat fraud, facilitate digital transformation, and grow customer relationships.. BioCatch’s Client Innovation Board, an industry-led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps BioCatch to identify creative and cutting-edge ways to leverage the unique attributes of behavior for fraud prevention. With over a decade of analyzing data, more than 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems. For more information, please visit www.biocatch.com. We are looking for an exceptional customer-facing Threat Analyst to help our prospects and customers optimize their value within BioCatch solutions. The BioCatch Threat Analyst is a consultancy role that involves a combination of skills. You will be comfortable completing advanced analytics, advising customers on fraud detection/prevention and strategy with your domain knowledge expertise and communicating with customers from C-level to operational fraud investigators. This role is unique in the industry and to be successful, you must be a motivated self-starter who can ramp-up quickly and work autonomously. With a support network of Threat Analysts distributed globally, you will become a key individual in the global fight against digital fraud. It can be difficult to distill this role down to a regular day-to-day, because every day is different, however some key responsibilities include: Maintain strong relationships with fellow fraud fighters within the BioCatch customer base to support and enable them to get maximum value out of the BioCatch solutions. Provide subject matter expertise (SME) support to our customers to drive the use of BioCatch in achieving their strategic plans. Work with customers and BioCatch Data Science to continually strive for high fraud detection rates, whilst maintaining low levels of friction for genuine customers. Use a data-driven approach to prove the value of BioCatch against success criteria for proof of value and pilot projects. Educate potential and new customers on BioCatch and Behavioural Biometrics specifically for targeting their key problems and use cases. Work tactically with customers to deploy rules for acute fraud attacks. Continually focus on leading customers towards best practices. Be a voice of the customer to internal BioCatch functions to drive our own product strategy and delivery. Support BioCatch Data Science in researching new and emerging threats across our main use cases including Account Takeover, Account Opening, Remote Access Scams, Social Engineering Scams and Mule detection. Deliver reporting and insights on fraud detection performance. Share interesting stories and learnings from the field with our Sales Enablement function and strive to be a thought leader in the fraud space. Provide SME support to the BioCatch Sales functions to enable them in new customer acquisitions. Requirements - 3+ Years of experience as a Threat Analyst/Data Analyst - A bachelors / graduate degree in Computer Science/Mathematics/Statistics/related field - Experience with financial institutions’ fraud departments and/or fraud monitoring tools - Experience working within cross-functional teams - Experience with SQL to an intermediate/advanced level - Experience with Python and/or R (advantage) - Understanding of statistical modeling techniques - Strong presentation skills with a proven record of presenting to a range of audience types - Great business and customer relationships - Good communications and teamwork - Self and quick learner - Professional attitude Notes: - Requires availability for travel in North America to meet customers and lead onsite workshops - Full-time, flexible working hours - Remote working arrangement, based in USA $110,000 - $135,000 a year We take care of our team inside and outside of work, with benefits designed to support your health, growth, and well-being. - Flexible paid time off policy - Sick, Maternity/ Paternity, and other paid leaves - 401(k) plan with up to 4% company match - Healthcare programs tailored to your needs - Life insurance - Wellness programs, EAP, and personalized health advocacy - Fully remote and shared space work options across the US - Monthly reimbursements for home internet and cell phone The benefits listed reflect our offerings at the time of posting and may be adjusted, enhanced, or, where necessary, discontinued at the company's discretion.

BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. BioCatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust, and ease coexist.Today, 32 of the world's largest 100 banks and 210 total financial institutions rely on BioCatch Connect™ to combat fraud, facilitate digital transformation, and grow customer relationships.. BioCatch’s Client Innovation Board, an industry-led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps BioCatch to identify creative and cutting-edge ways to leverage the unique attributes of behavior for fraud prevention. With over a decade of analyzing data, more than 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems. For more information, please visit www.biocatch.com. As the Director of Engagement Management, you will lead a team of highly skilled professionals to drive customer success and engagement. You will be responsible for managing and developing the Engagement Management team in North America, establishing operational objectives linked to strategy, and ensuring alignment with business goals. This role requires a deep understanding of BioCatch products and features, strong leadership skills, and the ability to influence multiple constituents on the strategic direction of programs. Key Responsibilities: Team Management: Manage and develop a team of engagement managers, providing coaching and mentoring to ensure team success Leadership: Provide strategic leadership, coaching, mentoring the team and fostering autonomy. Drive strategic planning and process improvement. Leading the region as part of the North American Leadership Team Strategy Execution: Establish operational objectives linked to strategy and develop policies that affect immediate operations. Deliver compelling messages to various audiences Customer Engagement: Support our customers through attending customer meetings and escalations as appropriate. Focusing on customer value creation, realization and growth. Product Utilization: Identify opportunities for further product utilization and help the sales team realize them Professionalism: Maintain a strict level of professionalism whenever representing BioCatch Requirements - Experience: 5+ years of managing high performing teams in the Engagement Management, Customer Success or Account Management fields. - 10+ years of experience as a Project Manager, Engagement Manager, or Customer Success Manager, with at least 5 years of fraud/ cyber security/ AML experience - Leadership Skills: Proven ability to manage and develop teams, establish operational objectives, and influence strategic direction. Continuous learning mentality. - Soft Skills: Exhibit excellent communication both written and verbal, presentation, organizational, and customer-orientation skills. Ability to prioritize and delegate effectively with follow up. - Customer Engagement Skills: Support and influence customer direction. Ability to handle customer escalations effectively - Technical Skills: Demonstrate strong analytical skills and a foundational understanding of web and mobile app development $175,000 - $195,000 a year We take care of our team inside and outside of work, with benefits designed to support your health, growth, and well-being. Flexible paid time off policy Sick, Maternity/ Paternity, and other paid leaves 401(k) plan with up to 4% company match Healthcare programs tailored to your needs Life insurance Wellness programs, EAP, and personalized health advocacy Fully remote and shared space work options across the US Monthly reimbursements for home internet and cell phone The benefits listed reflect our offerings at the time of posting and may be adjusted, enhanced, or, where necessary, discontinued at the company's discretion.