Role Description Join our partner, a global technology leader known for developing advanced solutions that drive efficiency, sustainability, and innovation across key industries worldwide. This is an environment where cutting-edge engineering, energy-efficient technologies, and long-term impact come together — a place where innovation is lived, not just stated. You will be part of a mature, stable, and people-centric ecosystem, with well-defined processes, strong collaboration, and a culture that values quality and continuous improvement. If you want a role where your work truly matters, and user experience is a priority, this opportunity is for you. We are looking for an IT Service Desk Analyst with a passion for structure, clarity, and knowledge management — someone who will help optimise the global Knowledge Base and enhance the ServiceNow user experience. Why this role? - Your work will directly impact how thousands of colleagues across EMEA find and use IT knowledge every day. - You'll operate in a stable, international, people-focused environment with clear processes and strong team support. - Remote flexibility — work from wherever you do your best thinking. - Full-Time Employment Contract. Qualifications - Minimum 2 years of experience in IT Service Desk, IT Support, Knowledge Management, or a related role. - Technical education or relevant IT background. - Hands-on experience with IT Service Desk or IT Site Support is a strong advantage. - Familiarity with ServiceNow or similar ITSM platforms is a plus. - Strong English communication skills — written and spoken, used daily. - Ability to collaborate with multiple stakeholders and communicate clearly across teams. - Structured thinking, attention to detail, and a strong sense of end-user experience. - Proactive, reliable, self-driven — someone who takes ownership and follows through. Requirements - Govern, maintain, and improve content within the end-user and IT Knowledge Base. - Follow up on feedback related to knowledge articles and ensure continuous improvement. - Identify knowledge gaps, propose enhancements, and support knowledge quality initiatives. - Evaluate user experience across the ServiceNow platform: identify bugs, usability or accessibility issues, and contribute to solutions. - Communicate effectively with internal teams to ensure information is accurate, clear, and up to date.

• Conduct clinical chart reviews and monitoring activities across behavioral health programs to assess quality, compliance, and documentation standards. • Analyze findings, identify trends, and provide actionable recommendations to improve clinical documentation and service delivery. • Partner with program leaders and staff to provide consultation, training, and ongoing support related to quality improvement initiatives. • Support licensing, accreditation, and regulatory readiness activities, including preparation for external reviews and audits. • Monitor changes in documentation, compliance, and clinical standards and communicate updates to relevant teams. • Assist with fidelity reviews, plans of correction, mortality review processes, and organization-wide quality improvement projects. • Utilize data analysis and visualization tools to present findings, measure outcomes, and support decision-making. • Collaborate with leadership to track, report, and advance quality improvement goals across the network. • Support special projects and other quality-related initiatives as assigned.

• Provide Federal Financials subject matter expertise using Momentum Financials. • Serve as Product Owner/Backups as needed for the Interfaces workstream and others as needed. • Track requirements from the FMBT PMO/SI team and ensure all items for the 23 interfaces are fully documented, categorized, and driven to completion. • Monitor and attend concurrent meetings with key partners (BTSSS, CARMA, etc.) and begin representing the VHA PO in requirements sessions, providing timely back‑briefs. • Maintain the master matrix of analysts, PMs, VHA SMEs, and partner SMEs. • Support creation of a centralized database/SharePoint site housing all interface documentation, including process flows, requirements, and crosswalks to agility story numbers. • Assist in producing the weekly executive status brief by maintaining real‑time awareness of each interface and its requirements, ensuring leadership always has an accurate, up‑to‑date picture of progress and risks.

• Write daily market updates to be distributed to Company clients via social media, industry portals and other distribution channels. • Conduct public speaking at media interviews, conferences, seminars and web-based events. • Train and support all relevant departments in Technical Analysis of the financial markets. • Provide training and market insights to clients via various communication channels. • Create Educational videos to be released on the company’s website. • Delivered comprehensive market analysis to identify trends, forecast price movements, and guide clients towards profitable trading decisions at HFM. • Provided impactful daily analysis for HFM clients, empowering them to seize opportunities and mitigate risks effectively. • Conducted trading webinars and seminars reaching hundreds of traders, fostering a deeper understanding of global financial markets, trading strategies and risk management techniques. • Build and maintain relationships with journalists and media outlets. • Represent HFN at trade shows, conferences and similar events. • Carry out any further duties assigned by the line manager. • Contribute to a positive and dynamic working environment.