Evolve Today is a recruitment agency connecting top engineering talent with world‑class opportunities.
IT Service Desk Analyst
Location
Worldwide
Posted
7 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
IT Service Desk Analyst
Evolve Today
Role Description Join our partner, a global technology leader known for developing advanced solutions that drive efficiency, sustainability, and innovation across key industries worldwide. This is an environment where cutting-edge engineering, energy-efficient technologies, and long-term impact come together — a place where innovation is lived, not just stated. You will be part of a mature, stable, and people-centric ecosystem, with well-defined processes, strong collaboration, and a culture that values quality and continuous improvement. If you want a role where your work truly matters, and user experience is a priority, this opportunity is for you. We are looking for an IT Service Desk Analyst with a passion for structure, clarity, and knowledge management — someone who will help optimise the global Knowledge Base and enhance the ServiceNow user experience. Why this role? - Your work will directly impact how thousands of colleagues across EMEA find and use IT knowledge every day. - You'll operate in a stable, international, people-focused environment with clear processes and strong team support. - Remote flexibility — work from wherever you do your best thinking. - Full-Time Employment Contract. Qualifications - Minimum 2 years of experience in IT Service Desk, IT Support, Knowledge Management, or a related role. - Technical education or relevant IT background. - Hands-on experience with IT Service Desk or IT Site Support is a strong advantage. - Familiarity with ServiceNow or similar ITSM platforms is a plus. - Strong English communication skills — written and spoken, used daily. - Ability to collaborate with multiple stakeholders and communicate clearly across teams. - Structured thinking, attention to detail, and a strong sense of end-user experience. - Proactive, reliable, self-driven — someone who takes ownership and follows through. Requirements - Govern, maintain, and improve content within the end-user and IT Knowledge Base. - Follow up on feedback related to knowledge articles and ensure continuous improvement. - Identify knowledge gaps, propose enhancements, and support knowledge quality initiatives. - Evaluate user experience across the ServiceNow platform: identify bugs, usability or accessibility issues, and contribute to solutions. - Communicate effectively with internal teams to ensure information is accurate, clear, and up to date.
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