1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that. But we're going further. Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens. We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. About The Role As Headway works to build a new mental healthcare system that everyone can access, we’re facing unique operational challenges and opportunities that come with growing and scaling at an unparalleled rate. We’re pushing the boundaries of the existing healthcare system so that we can fulfill our promise to providers, patients, and payers to create access to high quality providers across the nation. In order to do that, we’re building a world class operations team that enables efficiency, growth, and quality, and as a member of this team, you will have the opportunity to have a material impact on the trajectory of Headway and help define a function core to the livelihood of our business and the impact we deliver for our partners and clients. As a Business Operations Lead, you will drive complex, cross-functional initiatives that advance pod-level objectives. You'll work independently to identify opportunities, address dependencies, and ensure alignment across stakeholders - turning ambiguous problems into structured analyses, scalable processes, and clear recommendations. You'll bring analytical rigor to root-cause investigations, design workflows and tooling that improve efficiency and reliability, and own initiatives end-to-end from scoping through delivery. This role requires strong problem-solving skills, a builder's mindset toward operational design, and the ability to coordinate across teams to drive measurable outcomes. What you’ll do at Headway - Drive complex, cross-functional initiatives that advance pod-level objectives - identifying opportunities, addressing dependencies, and ensuring alignment across stakeholders. - Build and operate scalable workflows and processes (0→1) that improve efficiency, reliability, and throughput across your domain. - Leverage data tools to extract insights, validate assumptions, and inform decisions, synthesizing findings into clear recommendations that guide pod and organizational priorities. - Plan, execute, and deliver initiatives end-to-end by setting clear objectives, timelines, and success metrics – driving accountability across functions without formal authority. You’ll be great for this role if you: - You have 5+ years of experience in operational roles at high-growth companies; background in consulting, finance, or business operations preferred but not required. - You independently deconstruct complex problems into structured, testable components - and you're comfortable working through ambiguity without waiting for full clarity. - You're proficient with AI & data tools (e.g., Looker, Excel, SQL, dashboards) and use them fluently to extract insights, validate assumptions, and streamline workflows. - You design systems with scale in mind - anticipating bottlenecks, iterating based on feedback, and codifying learnings into playbooks and standards. - You coordinate resources and align priorities across teams, building trust through transparency, accountability, and clear communication. - You take calculated risks and make decisions that advance pod objectives, anticipating downstream impacts before taking action. - You're motivated by the opportunity to make an impact on one of our generation's defining problems: affordable mental healthcare. Compensation and Benefits: The expected base pay range for this position is $105,400 - $155,000 based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level. We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential. - Benefits offered include: - Equity compensation - Medical, Dental, and Vision coverage - HSA / FSA - 401K - Work-from-Home Stipend - Therapy Reimbursement - 16-week parental leave for eligible employees - Carrot Fertility annual reimbursement and membership - 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st - Flexible PTO - Employee Assistance Program (EAP) - Training and professional development We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview. Headway participates in E-Verify. To learn more, click here. A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.

• Manage a team of business process improvement analysts and leads. • Build and strengthen team capabilities in problem solving, systems thinking, process design, and engineering systems for AI-readiness and automation by default. • Lead the team in operating across both continuous improvement and proactive process engineering, applying the right discipline to each problem, improving what exists and designing systems that prevent failure from the start. • Apply systems thinking to every initiative, mapping full upstream and downstream context before prescribing solutions and identifying where the real problem lives rather than where it surfaces. • Lead change management for process transitions, ensuring new designs are adopted effectively by agents, teams, and partners and that the change is sustained over time. • Contribute to the strategy and evolution of process engineering as an operational discipline and lead it in practice, providing recommendations to decisions in supported business focus areas. • Execute in alignment with the strategic objectives of Community Support. • Make decisions on the best approaches based on data-driven analyses, identifying opportunities appropriate for incremental improvement and systemic redesign. • Apply the right suite of process analysis, design, and automation tools to drive well-defined future state processes at scale. • Maintain execution ownership end-to-end. Strategy without follow-through to measurable outcomes is not the standard. • Relentless focus on continuously improving both the customer and employee journey in key business focus areas. • Manage demands and associated resourcing of initiatives from the Community Support roadmap, operational changes, and various working groups. • Collaborate cross-functionally to align priorities and inform trade-offs. • Partner with Product and Technology teams to ensure process requirements inform tooling design and that new capabilities are engineered for how agents and customers actually work. • Implement ways of working that enable efficient flow of value-based outcomes from the team, providing clear direction when needed and removing impediments. • Drive Process Engineering maturity by embedding the discipline's principles into how the team scopes, designs, measures, and iterates on every initiative, including training and building practitioners. • Ensure every process design is evaluated against three standards: does it reduce agent and customer burden, is it measurable from day one, and can it be automated or self-correcting over time. • Develop the team of problem solvers through coaching, mentoring, and other employee engagement activities. • Support stakeholders with a leadership perspective in process improvement project scoping, definition, design, and implementation. • Hold the team accountable to outcome ownership, tracking results post-launch and iterating until the objective is achieved, not just delivered. • Communicate regularly with stakeholders on how the work of BPI aligns to outcomes and continue to improve as part of a holistic solutions-based approach.

Role Description Wingz is looking for a Finance & Operations Associate based in the Philippines to join our growing remote team. This is a full-time, remote-first position designed for a well-rounded professional who brings financial acuity and operational discipline together, someone who can move fluidly between numbers, processes, people, and stakeholder communication without losing pace or precision. This is not a siloed accounting role. You will work across finance, operations, client relations, and team development. You will be expected to think critically, communicate clearly with leadership and executives, build and improve the systems the business runs on, and take genuine ownership of your work. We are specifically seeking talent in the Philippines — a market that consistently produces high-caliber remote professionals. If you are serious about building a long-term remote career, contributing at a level that matters, and growing within an organization that recognizes strong performance, this role is for you. Key Responsibilities - Finance & Accounting: - Manage day-to-day bookkeeping, accounts payable and receivable, and financial records using the organization's accounting tools. - Prepare accurate and timely financial reports, summaries, and data presentations for leadership and stakeholders. - Analyze financial data to surface trends, flag variances, and provide actionable interpretation — not just raw numbers. - Support budget tracking, reconciliation, and month-end close processes. - Ensure compliance with internal financial policies and any applicable regulatory requirements. - Demonstrate adaptability across accounting and bookkeeping platforms — QuickBooks, Xero, FreshBooks, or others as the business requires. - Operations: - Create, document, and maintain Standard Operating Procedures (SOPs), workflows, and process guides that the team can actually use. - Regularly review existing processes against business data and drive improvements — identify inefficiencies before they become problems. - Support the implementation and rollout of new operational updates, tools, and organizational changes with thoroughness and compliance. - Coordinate across departments and functions to ensure operational continuity and alignment. - Contribute to data analytics efforts — collect, organize, interpret, and present operational data in clear formats for decision-making. - Client Communication & Relationships: - Serve as a professional point of contact for clients — written and verbal communication must reflect Wingz's standards at all times. - Build and maintain strong client relationships through consistent, proactive, and reliable communication. - Handle client inquiries, escalations, and follow-ups with clarity, professionalism, and appropriate urgency. - Understand client needs deeply enough to anticipate issues and communicate solutions before they are asked. - Leadership & Team Development: - Lead or co-lead a team — previous team leadership experience is required, and you will be expected to step into that role here. - Actively nurture the career development of team members and direct reports — coaching, mentoring, and feedback are part of the job, not optional. - Model accountability, clear communication, and high standards for your team. - Identify skills gaps and growth opportunities within the team and raise them with leadership constructively. - Leadership & Executive Communication: - Communicate directly and explicitly with executives, leadership, and stakeholders — no ambiguity, no over-hedging. - Prepare clear updates, reports, and briefings that give decision-makers exactly what they need without burying the point. - Raise issues, risks, and recommendations proactively — leadership should never be the last to know. - Represent the team and the work confidently in any forum — written memos, verbal updates, or live meetings. Qualifications - Minimum 3 years of combined, relevant experience spanning finance/accounting and operations — not one or the other, both. - Demonstrated experience leading or managing a team in any capacity. - Track record of building or improving SOPs, workflows, or business processes. - Background in client-facing roles where communication quality directly affected outcomes. - Experience working in a remote environment is strongly preferred — you understand remote discipline, async communication, and self-management. - We do not require experience with any one specific tool. We require the mindset and capability to learn and use whatever the business runs on. Communication - Solid English communication — both written and verbal — is non-negotiable. You will be communicating with US-based leadership, executives, and clients. - Written: reports, SOPs, email correspondence, and internal documentation must be clear, concise, and professional at all times. - Verbal: you must be comfortable speaking in team meetings, client calls, and leadership briefings — articulate, confident, and direct. - You communicate with intention. You do not leave room for misinterpretation when it matters. Who You Are - You are passionate about remote work — not because it's convenient, but because you treat it as a serious career path and show up accordingly. - You are dedicated — to your craft, your team, and the organization you represent. - You are a critical thinker — you question processes, look for root causes, and bring solutions, not just observations. - You are explicit — in what you communicate, what you need, and what you expect, whether speaking to a team member or an executive. - You invest in your team — you genuinely care about the growth of the people you work with and make time for it. - You follow through — on compliance, on implementation, on commitments. The business can count on you. - You adapt — to new tools, new processes, and organizational changes without friction or complaint.

• Act as the "Voice of the User": Work alongside our software development teams to explain how contracting officers and specialists do their jobs, helping engineers understand real-world procurement workflows, business processes, and user needs. • Help translate complex federal procurement rules (FAR/DFARS) into clear functional concepts that software developers can use to write code and automate workflows. • Collaborate with Agile product teams to help document user stories and functional requirements (we can train you on JIRA if you haven't used it). • Assess legacy contracting processes and work with engineers to reinvent and streamline using new workflows and automation. • Assist with analyzing procurement and acquisition data, identifying trends, validating business processes, and helping stakeholders make informed decisions regarding system functionality and operational improvements. • Help create user guides, training materials, and documentation to help everyday contracting personnel learn how to use our software solutions. • Depending on project needs, you may contribute to data migration efforts and provide functional knowledge to the Tier 3 service desk team.