Role Description The Operations Manager will become the key operational backbone to the Founder, working closely to reduce day-to-day operational pressure while ensuring departments remain aligned, accountable, and progressing efficiently. This role requires somebody highly proactive, innovative, analytical, solutions-focused, and comfortable operating within a fast-moving founder-led business environment coordinating multiple departments, launches, contractors, suppliers, and operational moving parts. The opportunity includes: - Owning, building, and continuously improving the operational engine of BEBE BASK. - Shaping how the business scales by driving accountability, visibility, execution, and alignment across every function. - Working closely with the Founder to identify opportunities, solve complex challenges, and implement scalable systems. - Growing alongside the business, taking on increasing levels of responsibility, and leading larger teams. Key Responsibilities - EOS, Systems & Operational Structure: - Adopting Project Management methodologies to implement, manage, and continuously improve the EOS operational framework. - Maintenance of measurable team KPI’s, SOPs, meeting rhythms, accountability structures, and operational workflows. - Translate Founder strategy into clear and executable operational plans. - Build and improve scalable systems, workflows, and operational structures that improve efficiency, visibility, and execution. - Identify operational bottlenecks, inefficiencies, communication gaps, and workflow issues proactively. - Operational Leadership & Accountability: - Act as the central operational link between the Founder, Amazon manager, PPC management, Supply Team, Social Media Team, consultants, contractors, manufacturers, and external partners. - Ensure projects, launches, workflows, priorities, and deliverables all hit deliverable dates and deadlines. - Drive a culture of accountability, ownership, and performance through measurable KPIs, operational transparency, and consistent execution. - Support operational decision-making by identifying risks, inefficiencies, workload concerns, communication breakdowns, and scalability issues proactively. - ClickUp, Workflow & Project Management: - Manage, build, organize, and optimize ClickUp systems across the business. - Create and improve workflows, dashboards, automations, reporting systems, task structures, and operational visibility across departments. - Ensure all team members properly utilize and engage with ClickUp. - Manage project timelines, task accountability, workflow execution, and operational follow-through across departments. - Continuous improvement for efficiencies, transparency, and performance. - SOPs & Knowledge Management: - Lead, coordinate, and maintain the creation of SOPs across all departments, ensuring responsibilities, workflows, systems, and processes are clearly documented and continuously updated. - Ensure operational knowledge is retained within the business and not dependent on individual team members. - Establish scalable documentation standards that support onboarding, accountability, consistency, and long-term business growth. - Continuously improve SOP quality, adoption, and compliance across the organization. - AI Systems, Automation & Operational Innovation: - Act as the business champion for AI adoption, automation, and operational innovation across all departments. - Continuously identify opportunities where AI, automation, and technology can improve efficiency, reduce manual workload, increase visibility, and improve operational execution. - Research, evaluate, implement, and manage AI tools, workflows, automations, and operational technologies that support business growth and scalability. - Work with department leaders to identify repetitive, manual, or inefficient processes that can be streamlined through AI and automation. - Drive a culture of innovation and continuous improvement by ensuring the business remains at the forefront of emerging operational technologies. - Measure and report on the impact of AI initiatives, automation projects, and operational improvements across the business. - Contractor & Team Coordination: - Assist with onboarding and structuring new team members as the business grows. - Manage the performance of contractors, consultants, freelancers, and operational partners. - Assess organizational structure against daily operations. Define responsibilities, accountability ensuring the team is fit for purpose and the desired growth. - Help ensure operational consistency and communication flow across the growing business structure. - Reporting, KPI Monitoring, Business Performance & Operational Oversight: - Build and improve reporting systems, dashboards, operational visibility, and accountability structures across departments. - Create early warning indicators for performance variation across sales, expenses, inventory health, launches, operational and team performance. - Project manage with transparency, launches, operational priorities, deadlines, budgets, and departmental execution. - Identify operational bottlenecks, inefficiencies, communication gaps, workload concerns, and scalability risks proactively. - Provide the Founder with the visibility, reporting, insights, and operational intelligence required to make effective business decisions. - Drive a culture of accountability through measurable KPIs, operational transparency, structured reporting, and clear ownership across departments. Qualifications - Previous experience as an Operations Manager, Project Manager, Chief of Staff, Integrator, or similar operational leadership role within a fast-growing business. - Demonstrated experience implementing and managing operational frameworks such as EOS (Entrepreneurial Operating System). - Strong project management capability with experience translating strategic priorities into executable operational plans. - Advanced ClickUp experience is essential. - Proven experience building and improving scalable systems, operational workflows, SOPs, and documentation frameworks. - Strong experience leading cross-functional teams and acting as the operational link between leadership, departments, contractors, and external stakeholders. - Demonstrated ability to drive accountability, improve team performance, and create a high-performance culture. - Strong analytical and problem-solving skills. - Strong understanding of AI, automation, and operational technologies. - Experience evaluating and redesigning business processes through automation, technology, AI, and operational innovation. - Experience assisting with hiring, onboarding, organizational design, contractor management, and team structure development. - E-commerce experience is strongly preferred, particularly within Amazon-focused businesses. - Bachelor's Degree required. Additional qualifications in Business, Operations, Project Management, Engineering, Technology, or related disciplines are advantageous. Benefits - A role without a fixed ceiling, allowing for growth alongside the business. - Direct access to leadership, working closely with the Founder. - Professional growth and development opportunities. - Performance-based rewards, including structured KPI and performance-based incentives. - International exposure and growth opportunities through participation in supplier visits, operational planning, and strategic projects. - Full-time role (40 hours per week) with remote-first flexibility. - A minimum overlap of 4+ hours with Sydney business hours (AEST/AEDT) is required.

Role Description We’re looking for a BizOps Student to join our team and support the day-to-day operations of our GTM organization. This is a hands-on, system-focused role working closely with BizOps Managers across Sales, SDR, and Customer Success. You’ll help ensure our CRM and operational systems are accurate, reliable, and running smoothly, while building the foundations that allow the team to scale. The role is execution-first, with a strong focus on data quality, system monitoring, and structured problem-solving, and offers a clear path to grow into a full BizOps role. Key Responsibilities - Data & System Quality (Core Responsibility) - Monitor CRM data accuracy and consistency (contacts, deals, meetings, ownership, etc.) - Identify and fix basic data issues, and flag deeper/systemic problems - Tier-1 Operational Support: - Assist in investigating and troubleshooting common CRM and workflow issues (routing, meetings, lifecycle, etc.) - Support BizOps in maintaining day-to-day operational stability - Monitoring & Alerts: - Monitor recurring operational signals and flag anomalies or patterns - Build and maintain views, lists, alerts, and dashboards to surface issues early - Process & Workflow Execution: - Support setup and maintenance of workflows, playbooks, properties, and segments in CRM - Assist in testing and validating changes before rollout - Documentation & Knowledge Base: - Create and maintain clear documentation (SOPs, playbooks, system logic) - Structure and organize BizOps knowledge base for scale and future onboarding - Translate recurring issues into reusable guides and checklists - Continuous Improvement Support: - Identify recurring issues and suggest improvements - Maintain a running log of friction points and opportunities - Support small internal projects that improve visibility, quality, or efficiency Qualifications - Student with at least 2 semesters remaining - Available to work ~24 hours per week (3 full days) Requirements - Detail-oriented and structured, with strong analytical thinking - Curious and quick to learn new systems and tools - Reliable and accountable — you follow through and close loops - Comfortable with hands-on, sometimes repetitive work - A team player with a low ego, strong ownership, and openness to feedback - Clear and structured communicator (English required) Benefits - We build our people up. - We make an impact on our customer’s business. - We get the job done. - We have fun! - Everyone is welcome.

• Lead operational initiatives across different parts of the business — from workflow improvements and systems rollouts to process redesigns and implementation projects. • Map, document, improve, and operationalize internal workflows across departments. Identify friction points, inefficiencies, and breakdowns — then help solve them with scalable processes and clear ownership. • Build and maintain SOPs, playbooks, process maps, and internal operating documentation to improve consistency, onboarding, accountability, and scalability. • Partner with teams across sales, production, finance, marketing, and operations to help implement new tools, workflows, automations, and process improvements. This may include working alongside developers, RevOps, or external vendors on operational rollouts. • Act as an operational connector across teams — ensuring projects move forward, blockers are surfaced early, stakeholders stay aligned, and priorities translate into execution. • Develop a strong understanding of how the business operates day-to-day. Stay close to workflows and teams to proactively identify gaps, inefficiencies, recurring issues, and opportunities for improvement. • Help leadership drive company-wide priorities by creating structure around timelines, ownership, dependencies, risks, and execution.

Role Description This role sits at the intersection of strategy and execution. You’ll work closely with leadership to turn priorities into scalable workflows, operational systems, SOPs, and cross-functional initiatives that help the business run more effectively as we scale. We’re not looking for a traditional “project tracker.” We’re looking for someone who can deeply immerse themselves in the business, identify operational gaps, coordinate execution across teams, and drive initiatives from idea to implementation. Key Responsibilities: - Cross-functional project execution - Lead operational initiatives across different parts of the business — from workflow improvements and systems rollouts to process redesigns and implementation projects. - Operational process improvement - Map, document, improve, and operationalize internal workflows across departments. Identify friction points, inefficiencies, and breakdowns — then help solve them with scalable processes and clear ownership. - SOPs & operational documentation - Build and maintain SOPs, playbooks, process maps, and internal operating documentation to improve consistency, onboarding, accountability, and scalability. - Business systems implementation - Partner with teams across sales, production, finance, marketing, and operations to help implement new tools, workflows, automations, and process improvements. This may include working alongside developers, RevOps, or external vendors on operational rollouts. - Cross-department coordination - Act as an operational connector across teams — ensuring projects move forward, blockers are surfaced early, stakeholders stay aligned, and priorities translate into execution. - Operational visibility & accountability - Develop a strong understanding of how the business operates day-to-day. Stay close to workflows and teams to proactively identify gaps, inefficiencies, recurring issues, and opportunities for improvement. - Initiative management & follow-through - Help leadership drive company-wide priorities by creating structure around timelines, ownership, dependencies, risks, and execution. Qualifications - 5+ years experience in Business Operations, Operations, Project Management, Consulting, Chief of Staff, Implementation, or a similar cross-functional role - Strong operational and systems thinking - Experience managing projects across multiple stakeholders and departments - Comfortable working in ambiguity and fast-moving environments - Strong process mapping and documentation skills - Excellent organizational and follow-through capabilities - Strong communication and stakeholder management skills - Highly proactive and resourceful — someone who naturally identifies gaps and drives action - Able to balance strategic thinking with hands-on execution - Experience in startups, agencies, consulting firms, SaaS, ecommerce, or operationally complex businesses is highly valued Requirements - Experience building SOPs and operational playbooks - Experience implementing operational systems or workflows - Familiarity with tools like Monday.com, Notion, Zapier, Make, Airtable, or similar platforms - Exposure to automation and AI-powered workflows - Experience working directly with founders or leadership teams - Process improvement or operational transformation experience Benefits - This is a remote role that will be set up as an independent contractor engagement. - To ensure alignment and transparency, successful candidates will be expected to: - Disclose any existing ongoing roles or client work - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”) Company Description At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home. Our client is a creative solutions provider that supports businesses with customized branded materials, managing the process from concept to delivery. They focus on quality, efficiency, and thoughtful execution to help companies strengthen brand presence and engagement.