• Manage a team of business process improvement analysts and leads. • Build and strengthen team capabilities in problem solving, systems thinking, process design, and engineering systems for AI-readiness and automation by default. • Lead the team in operating across both continuous improvement and proactive process engineering, applying the right discipline to each problem, improving what exists and designing systems that prevent failure from the start. • Apply systems thinking to every initiative, mapping full upstream and downstream context before prescribing solutions and identifying where the real problem lives rather than where it surfaces. • Lead change management for process transitions, ensuring new designs are adopted effectively by agents, teams, and partners and that the change is sustained over time. • Contribute to the strategy and evolution of process engineering as an operational discipline and lead it in practice, providing recommendations to decisions in supported business focus areas. • Execute in alignment with the strategic objectives of Community Support. • Make decisions on the best approaches based on data-driven analyses, identifying opportunities appropriate for incremental improvement and systemic redesign. • Apply the right suite of process analysis, design, and automation tools to drive well-defined future state processes at scale. • Maintain execution ownership end-to-end. Strategy without follow-through to measurable outcomes is not the standard. • Relentless focus on continuously improving both the customer and employee journey in key business focus areas. • Manage demands and associated resourcing of initiatives from the Community Support roadmap, operational changes, and various working groups. • Collaborate cross-functionally to align priorities and inform trade-offs. • Partner with Product and Technology teams to ensure process requirements inform tooling design and that new capabilities are engineered for how agents and customers actually work. • Implement ways of working that enable efficient flow of value-based outcomes from the team, providing clear direction when needed and removing impediments. • Drive Process Engineering maturity by embedding the discipline's principles into how the team scopes, designs, measures, and iterates on every initiative, including training and building practitioners. • Ensure every process design is evaluated against three standards: does it reduce agent and customer burden, is it measurable from day one, and can it be automated or self-correcting over time. • Develop the team of problem solvers through coaching, mentoring, and other employee engagement activities. • Support stakeholders with a leadership perspective in process improvement project scoping, definition, design, and implementation. • Hold the team accountable to outcome ownership, tracking results post-launch and iterating until the objective is achieved, not just delivered. • Communicate regularly with stakeholders on how the work of BPI aligns to outcomes and continue to improve as part of a holistic solutions-based approach.

Role Description Wingz is looking for a Finance & Operations Associate based in the Philippines to join our growing remote team. This is a full-time, remote-first position designed for a well-rounded professional who brings financial acuity and operational discipline together, someone who can move fluidly between numbers, processes, people, and stakeholder communication without losing pace or precision. This is not a siloed accounting role. You will work across finance, operations, client relations, and team development. You will be expected to think critically, communicate clearly with leadership and executives, build and improve the systems the business runs on, and take genuine ownership of your work. We are specifically seeking talent in the Philippines — a market that consistently produces high-caliber remote professionals. If you are serious about building a long-term remote career, contributing at a level that matters, and growing within an organization that recognizes strong performance, this role is for you. Key Responsibilities - Finance & Accounting: - Manage day-to-day bookkeeping, accounts payable and receivable, and financial records using the organization's accounting tools. - Prepare accurate and timely financial reports, summaries, and data presentations for leadership and stakeholders. - Analyze financial data to surface trends, flag variances, and provide actionable interpretation — not just raw numbers. - Support budget tracking, reconciliation, and month-end close processes. - Ensure compliance with internal financial policies and any applicable regulatory requirements. - Demonstrate adaptability across accounting and bookkeeping platforms — QuickBooks, Xero, FreshBooks, or others as the business requires. - Operations: - Create, document, and maintain Standard Operating Procedures (SOPs), workflows, and process guides that the team can actually use. - Regularly review existing processes against business data and drive improvements — identify inefficiencies before they become problems. - Support the implementation and rollout of new operational updates, tools, and organizational changes with thoroughness and compliance. - Coordinate across departments and functions to ensure operational continuity and alignment. - Contribute to data analytics efforts — collect, organize, interpret, and present operational data in clear formats for decision-making. - Client Communication & Relationships: - Serve as a professional point of contact for clients — written and verbal communication must reflect Wingz's standards at all times. - Build and maintain strong client relationships through consistent, proactive, and reliable communication. - Handle client inquiries, escalations, and follow-ups with clarity, professionalism, and appropriate urgency. - Understand client needs deeply enough to anticipate issues and communicate solutions before they are asked. - Leadership & Team Development: - Lead or co-lead a team — previous team leadership experience is required, and you will be expected to step into that role here. - Actively nurture the career development of team members and direct reports — coaching, mentoring, and feedback are part of the job, not optional. - Model accountability, clear communication, and high standards for your team. - Identify skills gaps and growth opportunities within the team and raise them with leadership constructively. - Leadership & Executive Communication: - Communicate directly and explicitly with executives, leadership, and stakeholders — no ambiguity, no over-hedging. - Prepare clear updates, reports, and briefings that give decision-makers exactly what they need without burying the point. - Raise issues, risks, and recommendations proactively — leadership should never be the last to know. - Represent the team and the work confidently in any forum — written memos, verbal updates, or live meetings. Qualifications - Minimum 3 years of combined, relevant experience spanning finance/accounting and operations — not one or the other, both. - Demonstrated experience leading or managing a team in any capacity. - Track record of building or improving SOPs, workflows, or business processes. - Background in client-facing roles where communication quality directly affected outcomes. - Experience working in a remote environment is strongly preferred — you understand remote discipline, async communication, and self-management. - We do not require experience with any one specific tool. We require the mindset and capability to learn and use whatever the business runs on. Communication - Solid English communication — both written and verbal — is non-negotiable. You will be communicating with US-based leadership, executives, and clients. - Written: reports, SOPs, email correspondence, and internal documentation must be clear, concise, and professional at all times. - Verbal: you must be comfortable speaking in team meetings, client calls, and leadership briefings — articulate, confident, and direct. - You communicate with intention. You do not leave room for misinterpretation when it matters. Who You Are - You are passionate about remote work — not because it's convenient, but because you treat it as a serious career path and show up accordingly. - You are dedicated — to your craft, your team, and the organization you represent. - You are a critical thinker — you question processes, look for root causes, and bring solutions, not just observations. - You are explicit — in what you communicate, what you need, and what you expect, whether speaking to a team member or an executive. - You invest in your team — you genuinely care about the growth of the people you work with and make time for it. - You follow through — on compliance, on implementation, on commitments. The business can count on you. - You adapt — to new tools, new processes, and organizational changes without friction or complaint.

• Act as the "Voice of the User": Work alongside our software development teams to explain how contracting officers and specialists do their jobs, helping engineers understand real-world procurement workflows, business processes, and user needs. • Help translate complex federal procurement rules (FAR/DFARS) into clear functional concepts that software developers can use to write code and automate workflows. • Collaborate with Agile product teams to help document user stories and functional requirements (we can train you on JIRA if you haven't used it). • Assess legacy contracting processes and work with engineers to reinvent and streamline using new workflows and automation. • Assist with analyzing procurement and acquisition data, identifying trends, validating business processes, and helping stakeholders make informed decisions regarding system functionality and operational improvements. • Help create user guides, training materials, and documentation to help everyday contracting personnel learn how to use our software solutions. • Depending on project needs, you may contribute to data migration efforts and provide functional knowledge to the Tier 3 service desk team.

Role Description The Operations Manager will become the key operational backbone to the Founder, working closely to reduce day-to-day operational pressure while ensuring departments remain aligned, accountable, and progressing efficiently. This role requires somebody highly proactive, innovative, analytical, solutions-focused, and comfortable operating within a fast-moving founder-led business environment coordinating multiple departments, launches, contractors, suppliers, and operational moving parts. The opportunity includes: - Owning, building, and continuously improving the operational engine of BEBE BASK. - Shaping how the business scales by driving accountability, visibility, execution, and alignment across every function. - Working closely with the Founder to identify opportunities, solve complex challenges, and implement scalable systems. - Growing alongside the business, taking on increasing levels of responsibility, and leading larger teams. Key Responsibilities - EOS, Systems & Operational Structure: - Adopting Project Management methodologies to implement, manage, and continuously improve the EOS operational framework. - Maintenance of measurable team KPI’s, SOPs, meeting rhythms, accountability structures, and operational workflows. - Translate Founder strategy into clear and executable operational plans. - Build and improve scalable systems, workflows, and operational structures that improve efficiency, visibility, and execution. - Identify operational bottlenecks, inefficiencies, communication gaps, and workflow issues proactively. - Operational Leadership & Accountability: - Act as the central operational link between the Founder, Amazon manager, PPC management, Supply Team, Social Media Team, consultants, contractors, manufacturers, and external partners. - Ensure projects, launches, workflows, priorities, and deliverables all hit deliverable dates and deadlines. - Drive a culture of accountability, ownership, and performance through measurable KPIs, operational transparency, and consistent execution. - Support operational decision-making by identifying risks, inefficiencies, workload concerns, communication breakdowns, and scalability issues proactively. - ClickUp, Workflow & Project Management: - Manage, build, organize, and optimize ClickUp systems across the business. - Create and improve workflows, dashboards, automations, reporting systems, task structures, and operational visibility across departments. - Ensure all team members properly utilize and engage with ClickUp. - Manage project timelines, task accountability, workflow execution, and operational follow-through across departments. - Continuous improvement for efficiencies, transparency, and performance. - SOPs & Knowledge Management: - Lead, coordinate, and maintain the creation of SOPs across all departments, ensuring responsibilities, workflows, systems, and processes are clearly documented and continuously updated. - Ensure operational knowledge is retained within the business and not dependent on individual team members. - Establish scalable documentation standards that support onboarding, accountability, consistency, and long-term business growth. - Continuously improve SOP quality, adoption, and compliance across the organization. - AI Systems, Automation & Operational Innovation: - Act as the business champion for AI adoption, automation, and operational innovation across all departments. - Continuously identify opportunities where AI, automation, and technology can improve efficiency, reduce manual workload, increase visibility, and improve operational execution. - Research, evaluate, implement, and manage AI tools, workflows, automations, and operational technologies that support business growth and scalability. - Work with department leaders to identify repetitive, manual, or inefficient processes that can be streamlined through AI and automation. - Drive a culture of innovation and continuous improvement by ensuring the business remains at the forefront of emerging operational technologies. - Measure and report on the impact of AI initiatives, automation projects, and operational improvements across the business. - Contractor & Team Coordination: - Assist with onboarding and structuring new team members as the business grows. - Manage the performance of contractors, consultants, freelancers, and operational partners. - Assess organizational structure against daily operations. Define responsibilities, accountability ensuring the team is fit for purpose and the desired growth. - Help ensure operational consistency and communication flow across the growing business structure. - Reporting, KPI Monitoring, Business Performance & Operational Oversight: - Build and improve reporting systems, dashboards, operational visibility, and accountability structures across departments. - Create early warning indicators for performance variation across sales, expenses, inventory health, launches, operational and team performance. - Project manage with transparency, launches, operational priorities, deadlines, budgets, and departmental execution. - Identify operational bottlenecks, inefficiencies, communication gaps, workload concerns, and scalability risks proactively. - Provide the Founder with the visibility, reporting, insights, and operational intelligence required to make effective business decisions. - Drive a culture of accountability through measurable KPIs, operational transparency, structured reporting, and clear ownership across departments. Qualifications - Previous experience as an Operations Manager, Project Manager, Chief of Staff, Integrator, or similar operational leadership role within a fast-growing business. - Demonstrated experience implementing and managing operational frameworks such as EOS (Entrepreneurial Operating System). - Strong project management capability with experience translating strategic priorities into executable operational plans. - Advanced ClickUp experience is essential. - Proven experience building and improving scalable systems, operational workflows, SOPs, and documentation frameworks. - Strong experience leading cross-functional teams and acting as the operational link between leadership, departments, contractors, and external stakeholders. - Demonstrated ability to drive accountability, improve team performance, and create a high-performance culture. - Strong analytical and problem-solving skills. - Strong understanding of AI, automation, and operational technologies. - Experience evaluating and redesigning business processes through automation, technology, AI, and operational innovation. - Experience assisting with hiring, onboarding, organizational design, contractor management, and team structure development. - E-commerce experience is strongly preferred, particularly within Amazon-focused businesses. - Bachelor's Degree required. Additional qualifications in Business, Operations, Project Management, Engineering, Technology, or related disciplines are advantageous. Benefits - A role without a fixed ceiling, allowing for growth alongside the business. - Direct access to leadership, working closely with the Founder. - Professional growth and development opportunities. - Performance-based rewards, including structured KPI and performance-based incentives. - International exposure and growth opportunities through participation in supplier visits, operational planning, and strategic projects. - Full-time role (40 hours per week) with remote-first flexibility. - A minimum overlap of 4+ hours with Sydney business hours (AEST/AEDT) is required.