• Write, edit, and manage manuscripts, posters, abstracts, oral presentation slide decks, and review articles, on time, within budget, and with little instruction • Raise and help resolve project management issues, such as out-of-scope requests • Ensure compliance with quality processes and industry standards • Represent the team as the lead contact on projects • Lead or provide input on process improvements

Title: Clinical Services Specialist-Remote Location: Seattle Washington US Full Time, Temp to Hire Workplace: Remote (US Pacific Time) Schedule: Training Period on Monday- Friday, 8:30 am – 5pm then transition to Tuesday-Saturday 5:30am-2pm Pacific Time 6 mo Contract possibility to Convert at the end Pay Rate: $24.50-27.50/hour (Depending on Experience) Summary: The Clinical Services Specialist will be responsible for supporting and contributing to Clinical Services Team to ensure our customers and their patients have an exceptional experience. This position supports the company’s clinical diagnostic products and will ensure accurate and timely communications, from sample acceptance to results delivery, with all stakeholders. The Clinical Services Specialist will work closely with Lab Operations, Sales & Marketing, Reimbursement, Medical Affairs and Diagnostics Leadership teams. Key Responsibilities: - Communicate directly with physicians and their staff to ensure optimal integration of clinical testing into their medical practice and/or institution. - Support field-based teams including Key and National Account Managers, MSL’s and Market Access. - Resolve all documentation issues related to clinical samples. The Specialist will be responsible for contacting customers to collect information as needed. - Work directly with pathology labs to request archived patient material for testing. - Receive and respond to telephone inquiries and e-mail messages from customers (physician offices and laboratories) and other medical professionals. - Act as a liaison between our customers and many of the company’s internal departments including Translational Medicine, Legal, and IT Help Desk. - Work with the larger Dx Customer Operations team to streamline processes, ensure efficiency and improve existing standard operating procedures. Qualifications: • Bachelor’s degree or an equivalent combination of education and experience • Strong customer and patient focus with a demonstrated understanding of HIPAA requirements • Strong attention to detail and meticulous data entry skills • Ability to manage multiple tasks to completion in a dynamic office setting. • Effective and professional communication skills for engagement with both internal and external personnel • Excellent written communication skills are required, including technical proficiency with Word, Excel, PowerPoint, etc. • Flexible team-player with the ability to take on new assignments. • After an initial training period, this position will have an early start time (05:30 AM PST)

• Development and delivery of high-quality scientific content on a fast-paced and growing global publications account • Providing clients with a high level of scientific expertise on medical communications projects, with a focus on publications, including abstracts, posters and manuscripts • Reviewing and providing constructive feedback on the work of other medical writers • Maintaining a comprehensive understanding of client products and the wider therapy area • Ensuring quality and consistency across multiple deliverables • Establishing and building positive long-term relationships with client teams and medical experts • Building collaborative partnerships across internal teams • Identifying opportunities to grow a contemporary publications account and actively participating in idea generation

Title: Associate Claims Clinical Specialist Location: Remote (US) time type Full time job requisition id REQ-260199 Job Description: About CareScout Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life. We’re creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us! CareScout is a division of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging. POSITION TITLE Associate Claims Clinical Specialist POSITION LOCATION Remote, U.S. YOUR ROLE The position of Care Advocate, will play a leading role in developing an innovative digital product strategy based off your deep expertise and knowledge of the long-term care needs of the aging in your market. You will be part of a team delivering concierge services care-seekers and care-managers including but not limited to Caregiver support and Education. Conducting consultations with older adults and caregivers on aging services and supports providing support and guidance on the caregiving journey. A successful candidate is excited by the possibility of scaling their life’s work to millions of people. Unlike other traditional Care Advocacy roles, your responsibilities will not stop there but will extend to working with digital product teams to help infuse your patient-centered knowledge into the design process and provide feedback that will help create incredible digital user experiences for millions of care-seekers and care-managers at a tremendous scale. WHAT YOU WILL BE DOING - This role will provide Subject Matter expertise on the local and state level programming and resources for aging adults and their caregivers. - This role will provide education and resources to aging individuals seeking assistance with care options and navigating challenges. - Intensive case management experience and crisis intervention - Be a key member of the product and design team by representing the voice of the customer - Approach problem-solving with a human centered lens - Regular document key and frequent needs of users and report qualitative data (such as quotes and anecdotal stories that representative of user needs) and quantitative data (such as frequency of user needs and trends in gaps in local care environments and resources) to the digital product and design teams - Bring deep understanding of landscape and individual aging and long-term resources, facilities, organizations, agencies, and referral sources to help marketing team reach key partnerships and potential consumers who would benefit from our digital products - Report back to product and design teams opportunities for improvement of the digital products based off of user feedback - Review new product features before they are released to consumers to identify improvements or potential issues to proactively improve user experience WHAT YOU BRING - Active Licensed Social Worker or Registered Nurse - Minimum of 5 years total relevant work experience from any combination of the following: Social worker or RN with 5 years of Geriatric Case management experience. - Ability to demonstrate knowledge in the following areas: Area Agency on Aging offerings/resources, Home and Community based programing and eligibility criteria, Medicaid and Medicare, knowledge of discharge planning process and considerations, local resources for elder law and estate planning. - Ability to provide education and advocacy for aging population and caregivers on community resources, home health options, Long Term Care planning and facilities. - A proven track record of applying qualitative and quantitative analysis to problem solving - Proven ability to deliver on responsibilities - Comfortable interacting with senior management, team members, different disciplines, other stakeholders - Strong written, spoken and listening communication skills - Highly collaborative, results driven, team player NICE TO HAVE - Experience or understanding of Long-Term Care Insurance products - GCM or CCM certification - Long term care experience - Ability to operate in an entrepreneurial environment - Experience working within startups and contributing to their rapid growth Employee Benefits & Well-Being Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives. - Competitive Compensation & Total Rewards Incentives - Comprehensive Healthcare Coverage - Multiple 401(k) Savings Plan Options - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave - Disability, Life, and Long Term Care Insurance - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support - Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) - Caregiver and Mental Health Support Services ADDITIONAL INFORMATION - The base salary pay range for this role starts at a minimum rate of $53,000 up to the maximum of $100,000. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 7% of your base compensation. The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization. - This role is not eligible for employment visa sponsorship.