Title: Associate Claims Clinical Specialist Location: Remote (US) time type Full time job requisition id REQ-260199 Job Description: About CareScout Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life. We’re creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us! CareScout is a division of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging. POSITION TITLE Associate Claims Clinical Specialist POSITION LOCATION Remote, U.S. YOUR ROLE The position of Care Advocate, will play a leading role in developing an innovative digital product strategy based off your deep expertise and knowledge of the long-term care needs of the aging in your market. You will be part of a team delivering concierge services care-seekers and care-managers including but not limited to Caregiver support and Education. Conducting consultations with older adults and caregivers on aging services and supports providing support and guidance on the caregiving journey. A successful candidate is excited by the possibility of scaling their life’s work to millions of people. Unlike other traditional Care Advocacy roles, your responsibilities will not stop there but will extend to working with digital product teams to help infuse your patient-centered knowledge into the design process and provide feedback that will help create incredible digital user experiences for millions of care-seekers and care-managers at a tremendous scale. WHAT YOU WILL BE DOING - This role will provide Subject Matter expertise on the local and state level programming and resources for aging adults and their caregivers. - This role will provide education and resources to aging individuals seeking assistance with care options and navigating challenges. - Intensive case management experience and crisis intervention - Be a key member of the product and design team by representing the voice of the customer - Approach problem-solving with a human centered lens - Regular document key and frequent needs of users and report qualitative data (such as quotes and anecdotal stories that representative of user needs) and quantitative data (such as frequency of user needs and trends in gaps in local care environments and resources) to the digital product and design teams - Bring deep understanding of landscape and individual aging and long-term resources, facilities, organizations, agencies, and referral sources to help marketing team reach key partnerships and potential consumers who would benefit from our digital products - Report back to product and design teams opportunities for improvement of the digital products based off of user feedback - Review new product features before they are released to consumers to identify improvements or potential issues to proactively improve user experience WHAT YOU BRING - Active Licensed Social Worker or Registered Nurse - Minimum of 5 years total relevant work experience from any combination of the following: Social worker or RN with 5 years of Geriatric Case management experience. - Ability to demonstrate knowledge in the following areas: Area Agency on Aging offerings/resources, Home and Community based programing and eligibility criteria, Medicaid and Medicare, knowledge of discharge planning process and considerations, local resources for elder law and estate planning. - Ability to provide education and advocacy for aging population and caregivers on community resources, home health options, Long Term Care planning and facilities. - A proven track record of applying qualitative and quantitative analysis to problem solving - Proven ability to deliver on responsibilities - Comfortable interacting with senior management, team members, different disciplines, other stakeholders - Strong written, spoken and listening communication skills - Highly collaborative, results driven, team player NICE TO HAVE - Experience or understanding of Long-Term Care Insurance products - GCM or CCM certification - Long term care experience - Ability to operate in an entrepreneurial environment - Experience working within startups and contributing to their rapid growth Employee Benefits & Well-Being Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives. - Competitive Compensation & Total Rewards Incentives - Comprehensive Healthcare Coverage - Multiple 401(k) Savings Plan Options - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave - Disability, Life, and Long Term Care Insurance - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support - Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) - Caregiver and Mental Health Support Services ADDITIONAL INFORMATION - The base salary pay range for this role starts at a minimum rate of $53,000 up to the maximum of $100,000. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 7% of your base compensation. The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization. - This role is not eligible for employment visa sponsorship.

• Deliver formal education to staff and providers • Develop impactful learning modules • Conduct audits to ensure accuracy and continuous improvement • Assist with onboarding new hires • Provide ongoing, continuing education and competency assessments • Perform concurrent, retrospective, and secondary clinical chart reviews

Role Description This position is responsible for facilitating the improvement in the overall quality and completeness of provider-based clinical documentation in the medical record. This position is a member of the clinical team responsible for assisting treating providers to ensure that documentation in the medical record accurately reflects the diagnostic related group (DRG), severity of illness (SOI), risk of mortality (ROM), risk adjustment, and the complexity of patient care rendered. This position is responsible for reviewing content of the medical record and assisting in the clarification of documentation ambiguities. Core Functions - Provides subject matter expertise related to DRG, clinical documentation opportunities and requirements. - Conducts accurate and timely concurrent record reviews, recognizing opportunities for documentation improvement through specialized training and software. - Ensures data integrity of the clinical documentation database through compliant, accurate and appropriate entries. - Ensures the accuracy and completeness of clinical information used for measuring and reporting provider and facility outcomes. - Educates customers through presentations and/or reports for clinicians and facility management on clinical documentation opportunities. - This position works independently in a remote work model and has multi-facility/entity responsibility. Qualifications - Requires Registered Nurse (RN) license in state of residence. - Must possess a strong knowledge of clinical care as normally obtained through the completion of a bachelor’s degree in nursing. - Requires two years of acute clinical care experience. - Must have the ability to interface with multiple software applications, work independently, and possess demonstrated critical thinking skills. - Must demonstrate ability to work effectively in an interdisciplinary team format. Preferred Qualifications - Experience with acute clinical documentation programs or coding. - Certified Clinical Documentation Specialist (CCDS), Certified Documentation Integrity Practitioner (CDIP), Certified Coding Specialist (CCS), or Certified Professional Coder (CPC). - Additional related education and/or experience preferred. Requirements - This is a fully remote position with travel less than 15% of the time to either a Banner corporate or hospital site. - Must work at least 75% of your shift within 7AM to 7PM AZT/MST. - No holidays or weekends; business hours are Monday-Friday, 8 hour shifts. Benefits - Banner Health offers a variety of benefit plans to help you and your family. - Health and financial security options are provided. Estimated Pay Range $37.14 - $61.90 /hour EEO Statement EEO/Disabled/Veterans. Our organization supports a drug-free work environment.

• Develop regulatory documents for submission to regulatory agencies globally • Manage medical writing projects, including developing timelines • Participate in cross-functional meetings to provide input regarding medical writing deliverables • Review other documents associated with the assigned project(s)