CareScout

Role Description CareScout is looking for a self-motivated, multitasking, experienced Administrative Assistant. This role will provide high-level support to two executives, ensuring smooth daily operations and facilitating effective communication within the organization. The ideal candidate is organized, proactive, and able to manage multiple priorities with discretion and professionalism. A quick thinker, your flexibility and adaptability are key to constantly changing demands and priorities. You are resourceful and autonomous when taking on new tasks and projects relying on problem-solving skills to make it all work. What You Will Be Doing - Proactively manage communication and information flow to internal and external audiences. - Understand leadership team priorities and accordingly schedule, maintain, and coordinate calendar of on-site and virtual appointments, meetings, and related arrangements. - Ensure complex and frequent travel arrangements, including expense reconciliation for the leadership team are managed timely and accurately. - Independently manage and coordinate multiple assigned projects, activities, dates, resources, and dependencies according to priorities and deadlines; set/reset expectations as appropriate. - Prepare and edit documents, reports, presentations, and meeting agendas as requested. - Monitor deadlines and follow up on action items to ensure timely completion. - Serve as a key liaison between leadership and cross-functional stakeholders, maintaining strict confidentiality and professionalism. - Anticipate executive needs and implement process improvements that enhance efficiency and operational rigor. - Serve as a liaison internally and externally regarding administrative issues; manage relationships with an understanding of audiences and cultivate and maintain solid relationships. - Creatively harness technology to streamline activities and effectively deliver responsibilities. - Format and manage strategic work product preparation, including presentations, using MS Office Suite. - Arrange and reserve conference rooms, catering, audio/video and other essential services as needed for meetings and conferences. - Manage other special projects and assignments, as needed. Qualifications - 10+ years’ experience supporting senior leaders at the SVP, VP, or equivalent executive level within a complex organization. - Ability to operate independently in a virtual environment with limited oversight. - Strong organizational acumen and ability to manage competing priorities in a fast-paced, evolving setting. - High technical proficiency with Microsoft Office Suite and virtual collaboration tools (Teams, Zoom). - Demonstrated ability to handle highly sensitive and confidential information with discretion. - Strong and proactive verbal and written communication skills, confidence, and professional presence. - Highest level of integrity - discretion and maintenance of confidentiality required. - Ability to be extremely adaptable and flexible. - Motivated, even-tempered team player possessing strong, creative problem-solving skills. - Extremely high level of attention to detail and follow-up. - Superior organizational, multi-tasking, and prioritization abilities. - Previous scheduling experience required, including making travel arrangements. - Ability to work standard hours of 9:00 AM to 6:00 PM M-F and willingness to occasionally work additional overtime and/or off-hours, possibly on short notice. - Demonstrate a constant passion for fulfilling our mission in a high-touch organization; don’t be afraid to try, dig in, and deliver. Benefits - Competitive Compensation & Total Rewards Incentives. - Comprehensive Healthcare Coverage. - Multiple 401(k) Savings Plan Options. - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!). - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave. - Disability, Life, and Long Term Care Insurance. - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support. - Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management). - Caregiver and Mental Health Support Services. Additional Information The base salary pay range for this role starts at a minimum rate of $62,500 up to the maximum of $91,000. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 5% of your base compensation. The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.

Role Description We are seeking a highly skilled and experienced Senior Data Engineer to join our growing data and machine learning organization and help build the pipelines, models, and infrastructure that power our analytics, machine learning, and operational data needs. In this role, you will work closely with analysts, data scientists, ML/AI engineers, and product teams to design and deliver reliable, scalable data workflows on our Databricks Lakehouse platform. A successful candidate has strong engineering fundamentals, deep knowledge of modern data architectures, and experience transforming complex datasets into high-quality, well-modeled information that drives business impact. You’re comfortable owning end-to-end pipelines, improving data quality and reliability, and collaborating across teams. You thrive in environments where you can raise the bar on engineering excellence, build repeatable processes, and mentor others. Qualifications - 7+ years of experience in data engineering or related roles. - Strong expertise with Python, SQL, Spark, and distributed data processing. - Hands-on experience with Databricks, Delta Lake, and Lakehouse architectures. - Deep understanding of ETL/ELT design, data modeling, and data quality practices. - Experience building scalable, production-grade data pipelines. - Experience collaborating with analytics, ML, and product teams. - Strong communication skills with the ability to clarify data requirements and explain technical decisions. Requirements - Design, build, and maintain scalable ETL/ELT pipelines using Spark, Python, SQL, and Databricks. - Implement reliable ingestion frameworks for batch and streaming data sources. - Ensure pipelines meet SLAs, data quality standards, and production-grade reliability. - Develop robust data models across raw, curated, and semantic layers using Delta Lake. - Create dimensional models, star schemas, and domain-layer datasets for analytics and ML. - Establish and maintain standards for schema design, metadata, and lineage. - Implement data validation, anomaly detection, SLAs, and documentation across pipelines. - Build automated tests, monitoring, and alerting for freshness, completeness, and accuracy. - Partner with platform teams to enhance observability and operational tooling. - Work closely with analysts to understand business KPIs and deliver high-quality curated datasets. - Partner with ML engineers and data scientists to build reusable feature pipelines. - Collaborate with data platform engineers to optimize compute, governance, and orchestration. - Optimize Spark jobs, SQL queries, cluster configurations, and storage patterns for performance and cost. - Improve reliability, reduce technical debt, and simplify complex pipelines. - Apply best practices for RBAC, data privacy, and PII handling using Unity Catalog. - Ensure adherence to compliance frameworks and documentation standards. - Stay current on modern data engineering patterns, Lakehouse architecture, orchestration, and best practices. - Explore new technologies that improve reliability, scalability, and developer productivity. Benefits - Competitive Compensation & Total Rewards Incentives - Comprehensive Healthcare Coverage - Multiple 401(k) Savings Plan Options - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave - Disability, Life, and Long Term Care Insurance - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support - Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) - Caregiver and Mental Health Support Services

ABOUT CARESCOUT Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life. We’re creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us! CareScout is a wholly owned subsidiary of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging. POSITION TITLE Field Network Education Manager POSITION LOCATION Remote U.S. YOUR ROLE As the Field Educational Manager for CareScout Services, you will play a critical role in the execution of CareScout Services strategic initiatives and tactical clinical activities. This role oversees educational and support needs of the clinical field team within the Field Partner Network and is responsible for providing support to clinicians within the United States with an overall goal to maintain highly engaged contracted clinical staff across all regions through open communication, robust training, and responsive support. Help motivate Field Team Partners to build cooperative relationships and provide the highest level of internal and external customer service. The position includes acting as a primary resource to ensure company policies and procedures are carried out. You will partner with leadership teams across CareScout to strategically expand and advance the Field Partner Network and will oversee initial and continued training the clinicians. You will also partner with our Regional Clinical Leaders to engage with new Field Team Partners and Providers include home health, Assisted Living Facilities, and Nursing Homes and support the ongoing relationships with care facilities. What you will be doing - Perform quality assessments, virtually and in person, for Providers as needed. - Support network growth opportunities as needed by each Regional Clinical Leader. - Drive implementation of assessment products through training and education Provide training of new and active contractors. - Liaison for clinical clarifications and quality assurance - Provide coaching and educational needs to the Field Team to support overall quality. - Responsible for assisting with user support of Field Network Portal platform. - Share clarification data, common Field team concerns, continued educational needs and results from the Network to leadership team. - Maintain open office hours for additional educational needs, questions, or 1:1 assistance. - Other duties and responsibilities as assigned by the manager that support business needs, changes, and new initiatives ​ - Prepare and analyze quality results reports and present regional impact - Up to 25% travel as required What you bring - Bachelor of Science in Nursing - Active and unencumbered state RN License - 3 – 5 years of supervisory experience - 10+ years of experience in case management, home care, acute care, and/or a rehabilitation setting preferably with a geriatric population - Understanding of single and cumulative medical conditions and their impact on the aging process - A positive, solution-oriented mindset with the ability to maintain composure in high pressure situations - Proven excellent analytical skills and business acumen - Ability to document and communicate analytical results to key decision makers - High level of organization and self-motivation - Strong interpersonal relations, rapport building, and emotional intelligence; adaptable to change - Experience interpreting data, analyzing trends, and developing action plans based on patterns and trends Preferred Qualifications - Project Management experience - Prior experience in training and/or education - Long Term Care / Insurance industry knowledge - Telephonic case management / Home Health Care experience - MBA or master’s degree What we offer Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives. - Competitive Compensation & Total Rewards Incentives - Comprehensive Healthcare Coverage - Multiple 401(k) Savings Plan Options - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave - Disability, Life, and Long-Term Care Insurance - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support - Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) - Caregiver and Mental Health Support Services

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism. Our four values guide our strategy, our decisions, and our interactions: - Make it human. We care about the people that make up our customers, colleagues, and communities. - Make it about others. We do what's best for our customers and collaborate to drive progress. - Make it happen. We work with intention toward a common purpose and forge ways forward together. - Make it better. We create fulfilling purpose-driven careers by learning from the world and each other. POSITION TITLE Senior Product Designer POSITION LOCATION Richmond, VA New York, NY Remote (California) YOUR ROLE We are seeking a talented and passionate Senior Product Designer to support our growing team. In this role, you will work closely with product managers, engineers, and stakeholders to create user-centered digital experiences on the web, and mobile devices that are both beautiful and functional. You will use Lean UX, and Human centered design principles to create revenue driving digital products. A successful candidate for this role will be a master of both strategic thinking and tactical execution. You will be able to manage competing priorities and tight timelines as a trusted and well-respected partner of the product teams while working cross-functionally to help keep everyone on the same page. You will have a knack for creative problem solving and relationship building, and a desire to create efficient, repeatable processes and programs for the organization. What you will be doing - Information Architecture: Design clear and intuitive information architectures, sitemaps, and user flows. - Interaction Design across multiple platforms (Web, Mobile and Tablet): Create interactive prototypes and wireframes to define user interactions and workflows. - Visual Design: Develop high-fidelity mockups and visual designs that are consistent with brand guidelines and accessibility standards. Illustrate design ideas using sketches, storyboards, process flows, sitemaps, and wireframes - Design Systems: Create robust design systems and interaction paradigms that support user needs and goals - Collaboration: Work closely with cross-functional teams to ensure designs are feasible and aligned with business goals. - Testing and Iteration: Conduct user testing throughout the design process to gather feedback and iterate on designs. - Prototype Development: Crete prototype development to test product features, and product ideas. - Stay up-to-date: Keep abreast of the latest UI/UX trends, technologies, and best practices. What you bring - Experience as a strategic UI/UX Designer with a proven track record of designing and developing successful digital products across the web, mobile, and tablets. - The ability to seek clarity in highly ambiguous work streams, align team around common goals, and deliver scalable solutions. - Full Stack Skills: Proficiency in user research, information architecture, interaction design, visual design, and vibe coding tools. - Outcome-centered Approach: A strong understanding of outcome-centered design principles and methodologies. - Prototyping Tools: Experience with design and prototyping tools such as Figma, Figma make etc. - Communication Skills: Excellent written and verbal communication skills with the ability to clearly articulate design decisions. - Portfolio: A strong portfolio showcasing your UI/UX design skills and experience across the web, mobile and tablet platforms. - Experience with user testing platforms like usertesting.com or other analytics tools. - Experience with agile/lean methodologies. - Knowledge of accessibility standards and guidelines. ​ Nice to have - Ability to operate in an entrepreneurial environment -  Experience in scaling design from startup to enterprise - Understanding of front-end engineering and design systems - Bachelor's degree in design/fine arts, Psychology, Communication, Interaction Design, English, Computer Science, or related field - Highly collaborative, results driven, team player Employee Benefits & Well-Being Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives. - Competitive Compensation & Total Rewards Incentives - Comprehensive Healthcare Coverage - Multiple 401(k) Savings Plan Options - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave - Disability, Life, and Long Term Care Insurance - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support - Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) - Caregiver and Mental Health Support Services

About CareScout Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life. We’re creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us! CareScout is a wholly owned subsidiary of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging. POSITION TITLE Senior Living Sales Operations Manager POSITION LOCATION Remote US YOUR ROLE As an Operations team member, you’ll play a crucial role in delivering world class service and capabilities to our sales team and our Providers—now and in the future. This senior level role will drive operational excellence and optimize sales strategies, independently solving complex challenges and influencing key initiatives. You will also be a critical team member in helping onboard new partners, driving operational efficiency, optimizing sales processes, and enabling the sales team. This role is responsible for helping to enable and drive the success of CQN. This is an exciting opportunity to contribute to our ongoing success and help shape and refine our sales strategy and processes, particularly in the senior living space. What you will be doing - Collaborate with senior leadership on strategic initiatives, including Assisted Living and employer/worksite sales rollouts. - Lead and develop sales operations strategies that align with long-term growth goals and optimize processes for efficiency and scalability. - Partner across the organization and externally to lead implementations – new accounts, new programs (referral program), new products (Premier Advisors, Assisted Living Communities, etc). - Strategize and support National Accounts with bulk implementation needs (data collection and management, ease of partnering), particularly new Senior Living Communities - Develop content & tools and deliver training and coaching to the sales team, ensuring they have the resources and knowledge for success with this unqiue population - Spot trends, trouble shoot, develop solutions and deliver now while building for the future. - Liase with other parts of the organization to problem solve and drive results. Key internal partners include Credentialing, Provider Support, Marketing, Network Management, Legal and Tech. - Define/Refine and implement sales processes to streamline operations and ensure best practices are adopted. - Partner with sales analytics & reporting team to identify trends and provide actionable insights. - Develop strong relationships with the sales team to deliver results - Partner with full Sales Ops team to ensure seamless execution of initiatives as well as back up for team members when not available. - Create and maintain documentation for sales processes, policies, and best practices. - Create & deliver presentations and updates to leadership and across the organization. What you bring - Significant senior living experience (10 years+) and customer/Provider centric mindset required. - Bachelor’s degree in Business, Marketing, or a related field. Minimum of 7 years experience in sales or business operations - Strategic thinking with strong analytical skills, attention to detail and a passion for improving processes & efficiency - High level of professionalism and able to present to C-suite (both internal and with external partners) as well as across the organization/other teams. - Expert problem-solving and critical thinking skills to independently manage complex projects & priorities in a fast paced environment - Strong project management skills with a focus on efficiency and attention to detail. - Must demonstrate self-motivation, enthusiasm, and organizational skills. - A willingness to jump in and dig deep to problem solve and drive results - Excellent communication (written and verbal) and interpersonal skills. - Proficiency in CRM platforms (e.g., Dynamics preferred), Excel and PowerPoint - Experience working in a remote or hybrid team environment Employee Benefits & Well-Being Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives. - Competitive Compensation & Total Rewards Incentives - Comprehensive Healthcare Coverage - Multiple 401(k) Savings Plan Options - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave - Disability, Life, and Long Term Care Insurance - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support - Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) - Caregiver and Mental Health Support Services

About CareScout Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life. We’re creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us! CareScout is a wholly owned subsidiary of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging. POSITION TITLE CareScout Partnerships Intern – Summer 2026 POSITION LOCATION This position is available to remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin. YOUR ROLE We are seeking a partnerships intern to support our B2B Partnerships team as they bring CareScout services to our insurance carrier clients. This role will build experience in client management, business development, managing projects and working across internal stakeholders. What you will be doing - Supporting regular client interactions: developing client-facing materials, creating meeting agendas, taking and sharing meeting notes and delivering written communications and deliverables to client partners - Managing projects: keeping priority workstreams organized and on time, supporting internal meetings with agendas and notes, communicating outcomes and next steps to key stakeholders - Supporting business development strategy: researching prospective clients, updating pitch materials Mut Have/What you bring - Pursuing a Bachelor’s or Master’s degree in Business Administration, Project Management, Business Analytics, or related - Minimum GPA of 3.2 on a 4.0 scale - Ability to work 40 hours per week during the summer (June-August) - Proficiency in Microsoft Office (PowerPoint, basic Excel) - Detail and goal oriented, communicates clearly, professional, comfortable presenting to internal and external audiences and able to take direction - Interest in client services/ management, business development, partnerships ​​ Why Work at CareScout - We have a real impact on the lives of the people we serve - We work on challenging and rewarding projects - We give back to the communities where we live Additional Information - The hourly rate for this role is $20-$23 - At this time, Genworth will not sponsor a new applicant for employment authorization for this position.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The position of Associate Claims Clinical Specialist plays a leading role in the insured or member’s assessment process. We provide services to a variety of clients, all that require your deep knowledge of long-term care needs of an aging or chronically ill population. You will be part of a remote team of clinicians that spends their days reviewing clinical assessments completed by field assessors and writing Plans of Care for Long Term Care Insurance and other government sponsored insurance plans. Some days will be spent reaching out to claimants or members, their families, or facilities to discuss updates to their health and develop a plan of care. As our client list and capabilities grow, our opportunities also grow. This position uses your eldercare expertise and excellent communication skills to assure that the company serves our clients with the highest degree of quality, respect, and customer service. The successful candidate must be caring and empathetic with claimants, members, and their families. - Reviewing clinical assessments completed by field assessors to determine chronic illness status and develop a plan of care with supporting written documentation. - Collaborate with field assessors and facility staff via phone to determine if further information is needed on a claimant or member’s health status. - Call claimants, family members or facility staff to update records on their present health status and provide a new plan of care. - Work with new clients to develop processes that meet their insureds’ needs. Qualifications - RN with a current license in Massachusetts, New York, Illinois, Minnesota, Michigan, Pennsylvania, Washington or residing in a Nursing License Compact state with compact licensure. - A minimum of 3 years of professional clinical experience in case management, home care, or a rehabilitation setting, preferably with a geriatric population. - Strong knowledge of Microsoft applications to include: Outlook and Word. Proficient with workflow management tools and a CRM. - Ability to data input into a CRM while discussing care needs as with a claimant or member. - Excellent communication skills, both oral and written, with a customer service focused attitude to build rapport and relationships. - Ability to meet daily tracked standards in both production and quality. - Demonstrate technical and professional expertise through problem resolution, while maintaining composure. Ability to effectively communicate with both internal and external customers at all levels. - Strong multi-tasking, time management and follow-up skills to complete tasks in time sensitive manner. - Ability to independently resolve service issues and follow escalation protocol on issues. - Ability to make positive impressions over the phone and build rapport with clients, despite conversations that can be difficult or emotion filled. - Ability to work remotely in a quiet environment with strong, reliable internet while maintaining production levels. Requirements - BSN or equivalent. - Knowledge of Long Term Care settings and residents. - Previous experience with Long Term Care, Medicare, or Medicaid Assessments. - Uniform Assessment System certification. - Telephonic case management experience. Benefits - Competitive Compensation & Total Rewards Incentives. - Comprehensive Healthcare Coverage. - Multiple 401(k) Savings Plan Options. - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!). - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave. - Disability, Life, and Long Term Care Insurance. - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support. - Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management). - Caregiver and Mental Health Support Services.

As the Care Advisor for CareScout Services, you will play a critical role in the execution of CareScout Services strategic initiatives and external-facing activities. This role is focused on creating meaningful, empathetic connections with families looking for care, understanding their unique needs and helping them find the best solutions for their situation. Meet or exceed targets, KPIs and conversion metrics while maintaining a customer-first approach to all activities Proactively follow up with leads and prospects, tracking interactions in our CRM system to ensure timely and effective communication Conduct research and analysis to quantify business opportunities and issues and develop formal recommendations for presentation to management Use active listening skills to uncover customers’ needs and recommend tailored products or services that best align with their requirements Match needs with appropriate care options based on the provider’s services, availability and rates, including analysis of provider information to support informed client decision-making Initiate and respond to inbound and outbound inquiries with genuine empathy, focusing on customers’ pain points and goals Establish trust by creating personalized, consultative conversations that show understanding, respect and care for the customers’ journey Address customer questions, concerns or objections in a thoughtful, clear and kind manner to ensure a positive experience, even during challenging conversations Prepare, quality review and send information on care services, providers and other educational material Contact home care agencies, assisted living facilities and other care service providers via phone to secure offers for customers Support pilots and implementation of new product and service offerings, including ownership of ideation, effort and reporting Collaborate with network management, marketing, sales and product teams to enhance customer service and brand awareness to customers, including managing data to supply insights Lead and participate in strategic projects to drive process efficiencies, build scale and inspire excellence Other duties as assigned by the manager that support business needs, changes, and new initiatives