Role Description The C3 Patient Access Resource Staff is responsible for providing the highest level of customer service while handling all aspects of the scheduling of clinic appointments, referral management, visit preparation, patient eligibility, and financial clearance for the Connected Care Center clinical services. This position promotes OHSU’s mission statement by delivering high quality, cost effective, patient centered, service excellence. Qualifications - One year of experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments, and may require experience obtaining managed care authorizations (dependent on position description). - OR one and a half years of work experience in a high volume direct public contact position and 6 months experience in a medical office setting. - Thorough knowledge of PAS policies and procedures. - Demonstrated advanced PAS user skills and extensive knowledge of integrated care at OHSU. Requirements - Basic computer skills including word processing, Windows applications, online scheduling, and a preference for database skills. - Excellent verbal and written communications skills. - Strong customer service orientation. - Demonstrated effectiveness in confrontational customer interactions. Benefits - Monday-Friday during normal hours of operation. - This position works in a busy environment with many interruptions, multiple demands, and interactions. - This position will handle a high volume of patient phone calls, high level of multitasking, and scheduling. - This position requires sitting for at least 2 hours at a time. - Heavy use of computers and multi-line phones. - Ability to lift and carry 25 pounds. - Ability to speak clearly, demonstrate patience, and understanding of customer needs. - Must be able to deal with competing needs and priorities of internal customers. - Must be able to work independently from a remote location.

Role Description Under the direction of the Associate Director of Revenue Cycle Management, the Accounts Receivable (AR) Manager is responsible for ensuring the accurate and timely processing of all assigned claims. This role includes: - Promptly addressing daily correspondence from physician practices. - Reviewing and appealing insurance claim denials. - Following up on aged claims. - Taking necessary steps to resolve all claim issues or questions that escalate to the RCM team, including Salesforce case management. Primary Job Duties: - Management of the accounts receivable (AR), including analysis of the aged AR, looking for root cause issues; suggesting billed rules/edits when appropriate to stop errors from occurring. - Denial management - investigate denial sources, resolve and appeal denials which may include contacting payer representatives. - Make independent decisions regarding claim adjustments, resubmission, appeals, and other claim resolution techniques. - Collaborate with internal teams (Performance, Operations, Sales) as well as care center staff when appropriate. - Support large care center go lives when applicable, which may include overnight travel. - Work closely with our Revenue Optimization team to support efforts to ensure reimbursement is in line with payer contract agreements. Perform denial analysis utilizing the Trizetto platform. - Work directly with practice consultants or physicians to ensure optimal revenue cycle functionality. - Drive toward achievement of department’s daily and monthly Key Performance Indicators (KPIs). - Other duties as assigned. Qualifications - High School Graduate. - 3+ years experience in a medical billing office or equivalent claims experience. - Must understand the drivers of revenue cycle optimal performance and be able to investigate and resolve complex claims. - Experience with athenaHeath and/or athenaOne required. - Orthopedic medical claims billing experience required. - Advanced Microsoft Excel skills (ex: pivot tables, VLOOKUP, sort/filtering, formulas) preferred. - Experience with California payers and portals preferred. - Must comply with HIPAA rules and regulations. Requirements - The hourly range for this role is $24/hr to $26.45/hr in hourly base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). - This role is also eligible for an annual bonus targeted at 10%. - The base pay offered will be determined based on relevant factors such as experience, education, and geographic location. Benefits - All your information will be kept confidential according to EEO guidelines. - Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost. Company Description Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

Role Description - Perform all tasks related to processing special handling invoices for large, complex commercial customers - Maintain third party billing portals - Communication with cross functional internal teams related to customer account status will be required - Communication with various large commercial customers regarding account status - Maintain strong customer relationships through effective communication - Perform and maintain account billing reconciliations for customers - Investigate and resolve any irregularities or inquiries timely and accurately - Provide documentation to customers or cross functional teams requesting invoices, statements, etc. - Maintain sensitive customer financial information and organized financial records, electronically - Recommend improvements for invoicing processes - Research and resolves second and third level customer inquiries - Develop key relationship with cross functional teams to mitigate invoicing errors Company Description eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Role Description ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. As we continue expanding, we seek a detail-oriented and proactive Refunds and Billing Specialist to join our dynamic team. In this role, you will manage client retention, handle refunds and billing inquiries, and provide vital administrative support to our sales team. This is a full-time remote position. This job is for you if you are: - Confident and Assertive: You are fearless in handling demanding clients and can de-escalate situations quickly and effectively. - A Problem Solver: You can efficiently resolve billing issues and overdue accounts, ensuring client satisfaction and retention. - Highly Organized: You have strong organizational skills and pay attention to detail, which is crucial for managing calendars and maintaining accurate records. - A Strong Communicator: You excel at phone and email communication and are capable of building strong relationships with customers and colleagues. - Tech-Savvy: You are experienced with CRM systems and can easily navigate various business tools. Qualifications - 2+ years of experience in sales, customer service, refunds handling, or a related role. - Excellent phone and email communication skills, with the ability to build strong relationships with customers and internal teams. - Proactive problem-solver with a customer-focused mindset. - Strong organizational skills with high attention to detail. - Proficiency with CRM systems (e.g., Salesforce, HubSpot) and sales analytics tools. Requirements - Handle refunds and transfer requests on a day-to-day basis, retaining a high percentage of saved students and cash paid. - Engage with customers to resolve concerns, improve satisfaction, and encourage loyalty. - Handle chargeback cases (US, UK, APAC markets) promptly, providing necessary documentation and resolutions. - Actively work in the CRM to keep track of cases and maintain the Refunds Report and the Monthly KPI report to improve refund-related processes. - Attend weekly production meetings with Program Managers and Instructional Designers to address concerns and align on strategies. - Manage the Welcome Back Credits process for re-engaging former customers. - Manage payment recovery, including failed payments and second deposit collections, ensuring timely follow-ups and compliance with payment plans. - Handle and resolve student billing inquiries, providing clear, accurate, and efficient support. - Hold monthly cross-functional meetings to assess the general picture, identify patterns, and propose process improvements. - Assist with additional operational tasks as needed, ensuring smooth workflows and team efficiency. - Improve internal processes and offer solutions. Benefits - Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary and performance-based bonuses. - Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team. - Remote Work: The freedom to work remotely, crafting a work-life balance that fits your personal needs. - Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn't just a buzzword; it's how we grow, innovate, and excel together. Company Description - Innovative and Positive Culture: Join a team of passionate individuals driven by a common vision. - Growth Opportunities: At ELVTR, we believe in nurturing talent and providing abundant opportunities for professional development. - A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that’s changing the face of online education, connecting students with top-tier executives. If you have the skills and dedication to excel in this role, we invite you to apply. Your ability to manage client relationships and handle billing issues efficiently will make you an invaluable asset to our team. Due to the high volume of applications, we will only be able to respond to candidates with whom we are interested in proceeding. We appreciate your understanding and look forward to reviewing your application. ELVTR is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.