Role Description ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. As we continue expanding, we seek a detail-oriented and proactive Refunds and Billing Specialist to join our dynamic team. In this role, you will manage client retention, handle refunds and billing inquiries, and provide vital administrative support to our sales team. This is a full-time remote position. This job is for you if you are: - Confident and Assertive: You are fearless in handling demanding clients and can de-escalate situations quickly and effectively. - A Problem Solver: You can efficiently resolve billing issues and overdue accounts, ensuring client satisfaction and retention. - Highly Organized: You have strong organizational skills and pay attention to detail, which is crucial for managing calendars and maintaining accurate records. - A Strong Communicator: You excel at phone and email communication and are capable of building strong relationships with customers and colleagues. - Tech-Savvy: You are experienced with CRM systems and can easily navigate various business tools. Qualifications - 2+ years of experience in sales, customer service, refunds handling, or a related role. - Excellent phone and email communication skills, with the ability to build strong relationships with customers and internal teams. - Proactive problem-solver with a customer-focused mindset. - Strong organizational skills with high attention to detail. - Proficiency with CRM systems (e.g., Salesforce, HubSpot) and sales analytics tools. Requirements - Handle refunds and transfer requests on a day-to-day basis, retaining a high percentage of saved students and cash paid. - Engage with customers to resolve concerns, improve satisfaction, and encourage loyalty. - Handle chargeback cases (US, UK, APAC markets) promptly, providing necessary documentation and resolutions. - Actively work in the CRM to keep track of cases and maintain the Refunds Report and the Monthly KPI report to improve refund-related processes. - Attend weekly production meetings with Program Managers and Instructional Designers to address concerns and align on strategies. - Manage the Welcome Back Credits process for re-engaging former customers. - Manage payment recovery, including failed payments and second deposit collections, ensuring timely follow-ups and compliance with payment plans. - Handle and resolve student billing inquiries, providing clear, accurate, and efficient support. - Hold monthly cross-functional meetings to assess the general picture, identify patterns, and propose process improvements. - Assist with additional operational tasks as needed, ensuring smooth workflows and team efficiency. - Improve internal processes and offer solutions. Benefits - Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary and performance-based bonuses. - Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team. - Remote Work: The freedom to work remotely, crafting a work-life balance that fits your personal needs. - Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn't just a buzzword; it's how we grow, innovate, and excel together. Company Description - Innovative and Positive Culture: Join a team of passionate individuals driven by a common vision. - Growth Opportunities: At ELVTR, we believe in nurturing talent and providing abundant opportunities for professional development. - A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that’s changing the face of online education, connecting students with top-tier executives. If you have the skills and dedication to excel in this role, we invite you to apply. Your ability to manage client relationships and handle billing issues efficiently will make you an invaluable asset to our team. Due to the high volume of applications, we will only be able to respond to candidates with whom we are interested in proceeding. We appreciate your understanding and look forward to reviewing your application. ELVTR is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Role Description This role supports an AR team through a broader billing improvement initiative. You'll work closely with the AR lead to own the billing and invoicing cycle across a diverse client base — keeping cash flow moving while the team scales. It's a hands-on, execution-focused role with real ownership from day one. - Own end-to-end billing and invoicing across fixed-fee, time-based, and milestone-based projects - Prioritise billing for key clients to support cash flow and revenue timelines - Partner with the AR lead during high-volume billing cycles, particularly in the first half of each month - Ensure accuracy across varying billing terms, client-specific requirements, PO-based and portal invoicing - Coordinate with project managers and sales teams on billing status, timing, and queries - Support process improvement efforts, including testing and refining billing workflows in NetSuite Qualifications - Solid AR and billing experience, ideally across project-based or multi-term billing (fixed fee, milestones, time & materials) - Hands-on NetSuite experience — you can navigate it confidently without hand-holding - Strong attention to detail and the ability to prioritise under pressure, especially on high-value or time-sensitive invoices - Someone who takes ownership of their work, flags issues early, and keeps pace once they're up to speed - Clear communicator — comfortable working across finance, sales, and project teams Nice to Have - Exposure to billing automation or workflow improvement initiatives - Experience with Teamwork or similar project tracking/billing tools - Background in a digital services or project-based business environment Why This Role It's a role with a clear scope — which means you'll hit the ground running and see real impact quickly. If you enjoy structured billing work, working closely with a lead who knows their stuff, and having genuine ownership of your lane, this is a good fit. The process improvement angle also gives you exposure beyond just execution. Additional Information This role is open to Philippine citizens currently based in the Philippines. Know someone great for this role? Refer them here and earn up to PHP 8,000 via GCash for every successful hire.

Title: Remote Medical Billing Specialist Location: GA-Atlanta Job Description: We are seeking an experienced Medical Billing Specialist to join our team in a fully remote capacity. This individual will play a critical role in supporting billing operations, ensuring claims are processed accurately, compliantly, and in a timely manner. This is an immediate opening, and medical billing experience is strictly required. The ideal candidate is highly detail-oriented, organized, and comfortable working independently in a remote environment while maintaining high productivity and accuracy standards. Day-to-Day Responsibilities: Prepare, review, and submit medical claims to insurance providers with a high degree of accuracy Perform follow-up on unpaid or denied claims and resolve billing discrepancies Ensure compliance with healthcare billing regulations and payer requirements Manage billing workflows within the NextGen Office system Maintain accurate patient billing records and documentation Communicate with internal teams and, when needed, insurance payers to resolve issues Monitor claim status and ensure timely reimbursement We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Required Skills & Experience Medical billing experience is required — no exceptions Experience with OBGYN billing Hands-on experience with medical billing and/or medical coding processes Experience using NextGen Office (required) Ability to work full-time in a fully remote environment with reliable internet Strong understanding of billing compliance standards and insurance processes High attention to detail with strong organizational skills Nice to Have Skills & Experience Prior experience working in a remote or independent work environment Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Role Description We are a growing Australian mortgage broking business looking for a skilled, motivated professional based in the Philippines to join our tight-knit team of three. This is a genuine career-building opportunity — not a general VA role. You will start by owning our loan lodgement and post-submission pipeline (currently managed by our loan processor), then progressively take on credit analysis and scenario assessment support (currently managed by our para-broker). Over time, the right person will become integral to our end-to-end deal flow. We are looking for someone with direct experience inside an Australian mortgage broker office. You must understand how home loan submissions work — not in theory, but in practice. Responsibilities - Phase 1 – Core Responsibilities (Loan Processing): - Application Lodgement & Management: - Data entry into Infynity / Metanoia and Apply Online - Prepare and manage electronic signing of all application forms - Submit completed loan applications to lenders - Chase clients for outstanding documents and ensure application completeness - Post-Submission & Progress Monitoring: - Track all active applications and proactively monitor lender progress - Respond to MIRs (Missing Information Requests) — collect, compile, and submit to lenders - Keep clients informed throughout — application status, lender feedback, next steps - Liaise with conveyancers/solicitors and lenders' settlements teams - Carry deals through to settlement - Deal with Post-Settlement Enquiries - Client Communication: - Handle inbound client enquiries professionally, with clear and warm English - Keep client interaction alive with timely outbound follow-ups - Support the director with callbacks to existing and prospective clients - Phase 2 – Expanded Responsibilities (Credit Support): - As you develop confidence in the role, you will take on credit analysis support to help our para-broker focus on scenario-building and BDM conversations: - Review and relabel client documents (payslips, tax returns, statements, liabilities) - Identify gaps, inconsistencies, or red flags before submission - Add relevant client data into the Fact-Find - Run serviceability calculations independently - Support the para-broker in producing faster, higher-volume outcomes Qualifications - Essential (Required): - Demonstrated experience in home loan submissions to multiple Australian lenders - Strong working knowledge of lender criteria, serviceability, and the end-to-end loan process - Prior experience inside an Australian mortgage broker or aggregator environment - Proficiency in Infynity, Metanoia, Apply Online, or equivalent broker software - Excellent written and spoken English — warm, professional, and client-ready - Highly organised, self-directed, and reliable under time pressure - Highly Regarded (Not-Required): - Experience reviewing and assessing financial documents (payslips, tax returns, BAS, liabilities) - Exposure to serviceability calculators across multiple lenders - Familiarity with MIR management and lender settlement processes - Aspiration to grow into a credit analyst or para-broker equivalent role Benefits - A clearly defined growth pathway — from loan processing into credit analysis - Direct mentorship from our senior para-broker and director - Stable, full-time remote employment with a committed Australian business - A supportive, no-nonsense team culture where results are recognised - Long-term opportunity for the right person who wants to genuinely build expertise in Australian mortgage broking