CAPCO POLAND Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry. We are also: - Experts in banking and payments, capital markets and wealth and asset management - Committed to growing our business and hiring the best talent to help us get there - Focused on maintaining our nimble, agile and entrepreneurial culture Role Overview Lead the transformation of vendor management practices to improve transparency, accountability, and operational effectiveness across strategic supplier relationships. The role is responsible for redesigning ways of working, updating contractual frameworks, defining and implementing performance KPIs, and establishing robust governance and change control processes. The objective is to restore clear visibility of vendor performance, contractual obligations, and actual cost drivers while ensuring alignment with business objectives. Key Responsibilities - Lead the end-to-end transformation of vendor management processes, frameworks, and governance models. - Review and update vendor contracts to ensure alignment with business requirements, performance expectations, and commercial objectives. - Define, implement, and monitor key performance indicators (KPIs) and service level metrics to drive vendor accountability and performance improvement. - Establish effective governance structures, reporting mechanisms, and change control processes to enhance transparency and decision-making. - Develop and maintain clear visibility of vendor performance, contract compliance, and actual cost realization. - Identify and address gaps, risks, and inefficiencies within existing vendor management arrangements. - Build strong relationships with internal and external stakeholders to drive alignment and successful delivery of transformation initiatives. - Influence senior stakeholders and vendor partners to achieve desired outcomes and sustainable improvements. - Collaborate closely with cross-functional teams across HSBC, including Real Estate, Procurement, and Finance, to ensure integrated delivery and consistent governance. Required Experience & Skills - Proven experience leading vendor management, supplier governance, or outsourcing transformation initiatives within complex organizations. - Strong track record of contract management, vendor performance management, and governance implementation. - Demonstrated ability to influence senior stakeholders and drive change across multiple business functions. - Excellent stakeholder management and communication skills. - Strong analytical and commercial acumen with the ability to interpret performance and cost data. - Experience working collaboratively across Procurement, Finance, Real Estate, and other corporate functions. - Ability to manage multiple priorities and deliver results in a fast-paced, matrixed environment. WHY JOIN CAPCO? - B2B contract - Possibility to work remotely - Speaking English on daily basis, mainly in contact with foreign stakeholders and peers - Access to required IT equipment - Being part of the core squad focused on the growth of the Polish business unit - A work culture focused on innovation and creating lasting value for our clients and employees ONLINE RECRUITMENT PROCESS STEPS - Screening call with the Recruiter - Competencies interview with Capco Hiring Manager - Client’s interview - Feedback/Offer Follow us here or contact us directly recruiting.poland@capco.com #LI-Hybrid

Role Description IEM is looking to bring on a Full Time Rapid Response Coordinator / Lead who supports the Program Management Office in the timely tracking, coordination, and resolution of escalated issues within Community Development Block Grant–Disaster Recovery (CDBG-DR) programs. This role serves as a central point of coordination for complaints, at-risk applications, urgent applicant concerns, and inquiries received from elected officials, legislative offices, local government departments, partner agencies, and other arms of government regarding constituents. The Rapid Response Coordinator is responsible for ensuring escalated matters are documented, assigned, followed up on, and tracked through resolution. This position helps ensure that program leadership has clear visibility into sensitive or high-priority cases and that applicants, constituents, and external stakeholders receive timely, accurate, and policy-aligned responses. Qualifications - Bachelor’s degree from an accredited college or university in project management, public administration, emergency management, business administration, communications, social services, planning, or related field. - Five (5) years of experience with project and/or program management and demonstrated experience interpreting local, state, and federal rules and regulations. - Five (5) years of experience supporting federally funded grant programs, disaster recovery programs, housing programs, infrastructure programs, or comparable public-sector implementation efforts. - An equivalent combination of education, experience, and training that demonstrates the required knowledge, skills, and abilities necessary to effectively perform the duties and functions of this position may be considered. - Ability to travel to complete work assignments or attend meetings as needed by the project. - Proficiency with Microsoft Office applications, especially Excel, Word, PowerPoint, and SharePoint or comparable document management platforms. Requirements - Serve as the primary coordinator for escalated cases requiring additional review, follow-up, or cross-functional coordination. - Track complaints, urgent applicant concerns, at-risk applications, and constituent inquiries from intake through final resolution. - Ensure responses are factual, consistent with program policy, and appropriately coordinated with program leadership before release. - Coordinate with case management, eligibility, duplication of benefits, construction, environmental review, quality control, appeals, compliance, and reporting teams to obtain information needed to resolve issues. - Coordinate internal discussions to ensure complex cases are reviewed by the appropriate subject matter experts. - Help clarify applicant status, outstanding documentation, eligibility issues, construction concerns, communication history, or next steps, as appropriate. - Help distinguish between communication issues, documentation gaps, policy constraints, applicant misunderstanding, process delays, and potential program errors. - Coordinate responses to inquiries received from elected officials, legislative aides, county or municipal departments, state or federal agencies, and other governmental offices regarding applicants or constituents. - Maintain an escalation tracker that captures issue type, source of inquiry, assigned owner, required action, due date, current status, resolution notes, and closure documentation. - Support development of escalation dashboards, aging reports, issue logs, trend summaries, and leadership briefing materials. - Monitor cases to ensure timely follow-up, clear accountability, and completion of required actions. - Identify cases at risk of delay, non-response, applicant dissatisfaction, or compliance concern and elevate them to the PMO Manager or program leadership as needed. - Provide routine reporting to the PMO Manager on active escalations, complaints, aging items, high-risk applications, and resolved cases. - Identify recurring themes, process breakdowns, training needs, or policy clarification needs based on escalated case trends. - Recommend improvements to workflows, applicant communications, staff guidance, or escalation procedures to reduce repeat issues. - Maintain confidentiality and ensure personally identifiable information is protected when handling complaints, applicant records, and constituent inquiries. - Maintain a professional, responsive, and applicant-centered approach when supporting sensitive or urgent matters. - Help ensure applicants and external stakeholders receive clear, respectful, and timely communication. Benefits - Salary based on experience and location: $60,000 - $70,000 - 10 paid Holidays - Vacation Pay - Sick Pay - 401 (K) plan with matching - Company paid STD and LTD Company Description IEM is committed to providing reasonable workplace accommodations for individuals with disabilities. If you require assistance or reasonable accommodation during any part of the application or employment process, please email IEMhumanresources@iem.com with specific details about the requested accommodation. All accommodation requests are reviewed case-by-case in compliance with applicable law.

• Du planst, steuerst und realisierst Projekte eigenständig, von Legal und HR über Operations bis Marketing. • Du bekommst ein Ziel und baust daraus eigenständig Scope, Konzept und Projektablauf. • Du erstellst KPI-basierte Reportings, leitest Optimierungspotenziale ab und überführst Learnings strukturiert in zukünftige Projekte. • Du bist der menschliche Ankerpunkt für alle Projektbeteiligten und die treibende Kraft hinter reibungsloser Kommunikation. • Du trägst mehr bei als deine eigenen Projekte.

• Own end-to-end delivery of our most complex, high-value and high-risk implementation projects, from scoping through to go-live and beyond. • Operate with autonomy in ambiguous situations, setting direction and a clear path where one doesn't yet exist. • Develop detailed project plans, work breakdown structures and resource allocation strategies for projects of significant scale and complexity. • Gain deep expertise across Thrive's product suite, ensuring technical deliverables meet platform requirements and customer needs. • Partner with cross-functional teams to establish technical specifications, architecture and design frameworks. • Lead the technical delivery of LMS implementation projects, ensuring seamless configuration, data migration and third-party integrations (e.g. HR systems, CRM, content libraries). • Review customer technical requirements, detailed specifications and user stories to ensure clarity of scope and alignment to the needs documented in the statement of work. • Oversee UAT cycles and coordinate the resolution of technical defects and feature gaps. • Serve as the technical bridge between customers and Thrive's Product & Engineering teams to support solution design and feature rollouts within the implementation phase. • Act as an escalation point for colleagues facing delivery challenges, helping to unblock and resolve issues. • Build and nurture relationships with stakeholders up to executive and sponsor level, ensuring their needs and expectations are met.