Job Closed
This listing is no longer active.
IEM is committed to providing reasonable workplace accommodations for individuals with disabilities. If you require assistance or reasonable accommodation during any part of the application or employment process, please email IEMhumanresources@iem.com with specific details about the requested accommodation.
Rapid Response Coordinator / Lead
Location
United States
Posted
12 days ago
Salary
$60K - $70K / year
Seniority
Lead
No structured requirement data.
Job Description
Rapid Response Coordinator / Lead
IEM
Role Description IEM is looking to bring on a Full Time Rapid Response Coordinator / Lead who supports the Program Management Office in the timely tracking, coordination, and resolution of escalated issues within Community Development Block Grant–Disaster Recovery (CDBG-DR) programs. This role serves as a central point of coordination for complaints, at-risk applications, urgent applicant concerns, and inquiries received from elected officials, legislative offices, local government departments, partner agencies, and other arms of government regarding constituents. The Rapid Response Coordinator is responsible for ensuring escalated matters are documented, assigned, followed up on, and tracked through resolution. This position helps ensure that program leadership has clear visibility into sensitive or high-priority cases and that applicants, constituents, and external stakeholders receive timely, accurate, and policy-aligned responses. Qualifications - Bachelor’s degree from an accredited college or university in project management, public administration, emergency management, business administration, communications, social services, planning, or related field. - Five (5) years of experience with project and/or program management and demonstrated experience interpreting local, state, and federal rules and regulations. - Five (5) years of experience supporting federally funded grant programs, disaster recovery programs, housing programs, infrastructure programs, or comparable public-sector implementation efforts. - An equivalent combination of education, experience, and training that demonstrates the required knowledge, skills, and abilities necessary to effectively perform the duties and functions of this position may be considered. - Ability to travel to complete work assignments or attend meetings as needed by the project. - Proficiency with Microsoft Office applications, especially Excel, Word, PowerPoint, and SharePoint or comparable document management platforms. Requirements - Serve as the primary coordinator for escalated cases requiring additional review, follow-up, or cross-functional coordination. - Track complaints, urgent applicant concerns, at-risk applications, and constituent inquiries from intake through final resolution. - Ensure responses are factual, consistent with program policy, and appropriately coordinated with program leadership before release. - Coordinate with case management, eligibility, duplication of benefits, construction, environmental review, quality control, appeals, compliance, and reporting teams to obtain information needed to resolve issues. - Coordinate internal discussions to ensure complex cases are reviewed by the appropriate subject matter experts. - Help clarify applicant status, outstanding documentation, eligibility issues, construction concerns, communication history, or next steps, as appropriate. - Help distinguish between communication issues, documentation gaps, policy constraints, applicant misunderstanding, process delays, and potential program errors. - Coordinate responses to inquiries received from elected officials, legislative aides, county or municipal departments, state or federal agencies, and other governmental offices regarding applicants or constituents. - Maintain an escalation tracker that captures issue type, source of inquiry, assigned owner, required action, due date, current status, resolution notes, and closure documentation. - Support development of escalation dashboards, aging reports, issue logs, trend summaries, and leadership briefing materials. - Monitor cases to ensure timely follow-up, clear accountability, and completion of required actions. - Identify cases at risk of delay, non-response, applicant dissatisfaction, or compliance concern and elevate them to the PMO Manager or program leadership as needed. - Provide routine reporting to the PMO Manager on active escalations, complaints, aging items, high-risk applications, and resolved cases. - Identify recurring themes, process breakdowns, training needs, or policy clarification needs based on escalated case trends. - Recommend improvements to workflows, applicant communications, staff guidance, or escalation procedures to reduce repeat issues. - Maintain confidentiality and ensure personally identifiable information is protected when handling complaints, applicant records, and constituent inquiries. - Maintain a professional, responsive, and applicant-centered approach when supporting sensitive or urgent matters. - Help ensure applicants and external stakeholders receive clear, respectful, and timely communication. Benefits - Salary based on experience and location: $60,000 - $70,000 - 10 paid Holidays - Vacation Pay - Sick Pay - 401 (K) plan with matching - Company paid STD and LTD Company Description IEM is committed to providing reasonable workplace accommodations for individuals with disabilities. If you require assistance or reasonable accommodation during any part of the application or employment process, please email IEMhumanresources@iem.com with specific details about the requested accommodation. All accommodation requests are reviewed case-by-case in compliance with applicable law.
Related Guides
Related Categories
Related Job Pages
More Project Manager Jobs
AI Project Manager
Digistore24 USAA full-service vendor & affiliate platform with one of the world’s largest affiliate marketplaces. #MoreSalesLessWork
• Du planst, steuerst und realisierst Projekte eigenständig, von Legal und HR über Operations bis Marketing. • Du bekommst ein Ziel und baust daraus eigenständig Scope, Konzept und Projektablauf. • Du erstellst KPI-basierte Reportings, leitest Optimierungspotenziale ab und überführst Learnings strukturiert in zukünftige Projekte. • Du bist der menschliche Ankerpunkt für alle Projektbeteiligten und die treibende Kraft hinter reibungsloser Kommunikation. • Du trägst mehr bei als deine eigenen Projekte.
Senior Project Manager
ThriveReinventing how businesses connect people, knowledge, skills and systems.
• Own end-to-end delivery of our most complex, high-value and high-risk implementation projects, from scoping through to go-live and beyond. • Operate with autonomy in ambiguous situations, setting direction and a clear path where one doesn't yet exist. • Develop detailed project plans, work breakdown structures and resource allocation strategies for projects of significant scale and complexity. • Gain deep expertise across Thrive's product suite, ensuring technical deliverables meet platform requirements and customer needs. • Partner with cross-functional teams to establish technical specifications, architecture and design frameworks. • Lead the technical delivery of LMS implementation projects, ensuring seamless configuration, data migration and third-party integrations (e.g. HR systems, CRM, content libraries). • Review customer technical requirements, detailed specifications and user stories to ensure clarity of scope and alignment to the needs documented in the statement of work. • Oversee UAT cycles and coordinate the resolution of technical defects and feature gaps. • Serve as the technical bridge between customers and Thrive's Product & Engineering teams to support solution design and feature rollouts within the implementation phase. • Act as an escalation point for colleagues facing delivery challenges, helping to unblock and resolve issues. • Build and nurture relationships with stakeholders up to executive and sponsor level, ensuring their needs and expectations are met.
Global Value Pricing and Project Manager
DentonsAcross more than 80 countries, Dentons helps you grow, protect, operate and finance your organisation by providing uniquely global and deeply local legal solutions. Polycentric, purpose-driven and committed to inclusion, diversity, equity and sustainability, we focus on what matters most to you.
• Lead annual budget planning and monitoring for complex, value‑based fee arrangements, ensuring real‑time visibility into financial performance. • Act as primary financial partner to Partners and client stakeholders on budget planning, spend optimization, and fee arrangements. • Develop, manage, and report on multi‑jurisdictional matter budgets in coordination with the Global Billing Coordinator, ensuring compliance with client OCGs. • Manage the end‑to‑end project lifecycle for large, cross‑border client programs across 50+ countries, with clear governance and reporting. • Coordinate multi‑disciplinary teams (internal lawyers, local counsel, ALSPs, technology) across time zones and workstreams. • Proactively identify and mitigate project risks, scheduling conflicts, and resourcing gaps. • Support client relationship management through regular reporting, governance meetings, and preparation of materials for partner and executive forums. • Prepare communications and presentations to leadership with excellent strategic analysis and insights. • Identify, implement, and embed AI‑powered and legal technology tools to improve efficiency, quality, and matter management.
Project Manager
ApteanAptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. Over 4500 employees. 100 different products. A global client base. If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today. Learn from our differences. Celebrate our diversity. Grow and succeed together.
Role Description The Project Manager oversees the planning, implementation, and tracking of customer and internal projects. Project Managers manage high-complexity projects to successful completion from initiation through delivery to closure. In this role, you will coordinate with cross-functional teams and our global customers to complete distinct projects both on time and within budget. Project Managers need to have substantial experience managing IT and software delivery projects, utilizing traditional project management processes, and practical experience of software delivery methodologies such as waterfall and agile project management. - Plan and define project scope, objectives, resources, and timelines in collaboration with stakeholders. - Develop and maintain project plans, schedules, and documentation to ensure successful delivery. - Monitor progress, manage risks, and adjust plans as needed to meet quality, budget, and time requirements. - Communicate effectively with stakeholders, providing regular updates on status, risks, and deliverables. - Ensure financial control by forecasting revenue, margins, and utilization, and managing profitability goals. - Act as the primary escalation point for project issues and maintain strong client relationships. - Support knowledge sharing through documentation and contribute to business development activities when required. Qualifications - A minimum of 5 years of project management experience. - Solid technical background with understanding and/or hands-on experience in software development and web technologies. - Knowledge of specific industry project management and technical delivery methodologies for software (e.g., Project Management Institute (PMI) methodologies, agile/scrum, and software SDLC). - Demonstrated progressive experience managing projects with external customers or clients, preferably enterprise customers. Professional Services experience is a plus. - Experience using various project management and/or agile tools (MSProjects, Jira, DevOps, ClickUp, Float etc). - Understanding of software development lifecycle, preferably experience in a hybrid Waterfall/agile environment. - Set and achieve forecast goals by setting expectations with the customer and working closely with the Technical Architect and project engineers. - Excellent communication capability to help forecast upcoming resource demand and provide project status reports, utilization reports, and other project artifacts. - Solid organizational skills, including attention to detail and ability to handle multiple priorities. - Ability to travel if needed and comply with the company’s travel policy. Benefits - Dynamic, fun, and fast-paced work environment, filled with hard working, loyal and happy co-workers. - Pension. - Life assurance. - Income protection scheme. - 25 days holiday + bank holidays. - Remote working model with occasional travel to customer sites. Company Description At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. - Aptean’s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors, and other focused organizations. - Over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations. Aptean pledges to promote a company culture where diversity, equity, and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders, and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability, or age.



