Role Description We are looking to add a Business Systems Engineer (BSE) to our team. The Business Systems Engineer (BSE) administers information systems that are used in the operation of the Managed Services Department, including Support Solutions such as ConnectWise PSA, RMM solutions, KB management, and their integrations. The Business Systems Engineer is expected to be comfortable administering services that interact with and rely on Microsoft Modern Work and Azure Systems Administration for selected existing clients. Responsibilities - Perform day-to-day management of ConnectWise PSA and other service management platforms, including configuring users, service boards, and workflow rules. - Migrate and integrate systems acquired through M&A activities. - Support cross-departmental integration of PSA with CRM, ERP, and other systems. - Develop and maintain SME-level knowledge and awareness of ConnectWise PSA and other Professional Services Automation systems to support executive decision-making. - Perform day-to-day management of NinjaRMM and other remote support systems, including configuration of ticket generation for alert conditions, patch management, and software deployment. - Actively gather feedback from technical staff to develop condition-based and form-based scripts to automate remediations and improve support technician effectiveness. - Improve CA's operational effectiveness by investigating and implementing integrations for support, sales, and finance. - Collaborate with team members to drive additional integration opportunities. - Improve CA's organizational capabilities by identifying opportunities to automate support and business processes. - Develop and maintain documentation of standard business procedures and configurations. - Explore and insert AI with safeguards into business tools. - Perform other duties as necessary or assigned. Qualifications - High School diploma or GED required. - 2yr or 4yr degree in Computer Science or a related field preferred. - Relevant certifications, particularly those related to Systems Administration, Automation, Database Administration, Artificial Intelligence, ITIL, PSA administration, or RMM will be given extra consideration. Requirements - Extensive process management experience with ConnectWise PSA. - Extensive systems administration experience with RMM tools. - Database administration experience. - Experience with automation. - Use of machine learning and artificial intelligence. Knowledge, Skills, Abilities, and Other Characteristics - Broad knowledge of business information systems and business computing environments across both on-premise and cloud infrastructure. - Understanding of role-based access controls and least-privilege security principles. - Knowledge of LAN and WAN networking fundamentals, including DNS and DHCP. - Knowledge of server administration, including backup and disaster recovery principles. - Knowledge of client/server application management. - Knowledge of Microsoft Active Directory, Azure Active Directory, and SQL fundamentals. - Knowledge of end user device management, including Microsoft Windows, Apple Mac, iOS, and Android platforms. - Possess strong analytical and problem-solving skills. - Strong ability to recognize patterns. - Strong ability to analyze data, identify problems, define issues, recommend and implement solutions, and incorporate feedback loops. - Ability to generate and maintain system documentation. - Ability to incorporate input from a large team into work product. Benefits - Highly competitive pay based on experience. - Great opportunities for career advancement. - Cyber Advisors fully pays Medical and Dental plan for employee. - 401k with employer matching. - Disability and Life Insurance. - Bonuses eligible. - Vacation and paid time off. - Working with dynamic clients and the latest coolest technology.

• Responsible for providing IT support across the business, acting as the first point of contact for all IT queries, issues and requests • Administer and maintain Microsoft 365, Entra and Intune across a fully remote team, covering identity, access, device management and compliance • Administer our SaaS application estate including user management, licensing and security • Execute user lifecycle processes including onboarding and offboarding • Embrace responsible AI as a core part of how you work - utilising AI to enhance your own workflows, reduce toil and deliver more effectively • Consider and contribute ideas on how AI could be applied across the team and wider organisation when solving problems • Support the implementation and delivery of IT security controls, policies and compliance activities • Maintain accurate records of devices, software licenses and compliance activities. • Contribute to the development of scripts, automations and integrations to reduce manual effort and improve efficiency • Proactively identify issues, risks and improvement opportunities - raising them with the team and, where required, leading the resolution • Maintain accurate documentation across systems, processes and configurations so that knowledge is shared. • Work with third-party vendors and suppliers to manage relationships, support escalations and procurement activity • Actively participate in IT projects and wider initiatives, taking ownership of work and seeing it through to completion • Represent IT positively across the business, building strong working relationships with colleagues at all levels

Role Description Supervises a team of specialists in providing systems and transactional support and education to providers via phone and email. This position will function as a resource to providers with questions related to the CareAffiliate and Availity system. This position is proficient at handling all provider systems inquiries. This role requires the ability to interface with providers regularly, ensuring they are informed and empowered to use the platform effectively. This role requires leadership experience and the ability to supervise a team of specialists. Qualifications - Required: H.S Diploma or G.E.D. - U.S. Citizenship - Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation - 4+ years of experience in a high-volume customer service, medical office or contact center environment - Technology literate and experienced in navigating multiple screens or web browsers at one time and proven ability to work independently in a remote work environment. - Preferred: Bachelor’s degree in Business, Health Care Administration, or related field - Supervisory/Team Lead experience - Health care or provider systems application support experience Requirements - Provide supervisory support to team by taking escalated calls or providing technical support to specialists as necessary - Monitor and triage inbound support requests, ensuring prompt and accurate responses. - Conduct outbound calls to providers dealing with navigation issues, applying in-depth knowledge of Availity and CareAffiliate solutions, processes, and procedures. - Interface with providers to understand and resolve issues, offering clear, step-by-step guidance. - Perform root cause analysis using TriWest internal reports, to provider data challenges and communication with cross-functional teams for escalation. - Use de-escalation techniques when necessary to ensure a positive provider experience. - Maintain accurate documentation of interactions to inform future support strategies. - Stay updated on platform features and product changes to provide accurate support. - Ensures calls and issues are identified, tracked, reported on and resolved in a timely manner. - Maintains comprehensive tracking and documentation for all identified issues to completion. - Performs other duties as assigned. - Regular and reliable attendance is required. Benefits - Ability to cover any work shift 6:00 a.m. - 9:00 p.m. PST M-F, with no travel - Works remotely - Extensive computer work with prolonged sitting and wearing of headset Competencies - Technical Skills: Proficient data entry skills; Ability to resolve problems involving more complex concepts, policies, and procedures - Communication Skills: Excellent communication skills to explain complex issues clearly; Ability to de-escalate situations and deliver excellent customer service under pressure - Team Leader: Influence the actions and opinions of others in a positive direction and build group commitment - Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues - Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; Detail-oriented - Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment - Information Management: Ability to manage large amounts of complex information easily, communicate it clearly, and draw sound conclusions - Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; Commitment to task to produce outcomes without direction and to find necessary resources - High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow - Empathy / Customer Service: Customer-focused behavior; Helping approach, including listening skills, patience, respect, and empathy for another's position - Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach - Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications - Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation

Role Description Sigma Defense is seeking a Senior Systems Engineer to join our team at Patuxent River NAS, MD. - Support PMA-290 Mission Systems Integrated Product Team Lead (IPTL) in support of Combat and Mission Systems. - CONOPS analysis, requirements decomposition, software development plan and schedule, and program execution efforts meeting 100% of Fleet expectations. - Develop technical capabilities roadmaps. - Participate in ECP/TD development, approval, and implementation. - Generate engineering and technical analyses, requirements UI designs, change proposals, and other technical documentation as required. - Assist in troubleshooting the P-8A Mission Systems and Combat Systems when malfunctions and failures are reported by Fleet customers. - Assist in on-going implementation of the Agile Development methodology. - Support all efforts to remove impediments of the engineering team to ensure on time delivery and completion of sprints and deliverables (A003). - Support the development, design, and architecture recommendations for current and future PEO C4I Software (SW) and hardware (HW) baselines. - Decompose high level CDP's (Correction of Deficiency Packages) into requirements and use cases that can be developed against by the SW team. - Consult with SME's of different onboard systems to facilitate working groups to define fleet desires into concrete workable tasks. - Assist SW team in defining scope of work and definition of done through iterative requirements approval meetings. - Create use case documentation to demonstrate proposed changes for stakeholder approval and SW team decomposition. Qualifications - 2-5 years of one of the following: - Systems Engineering Experience - P8 Mission System Experience - P8 Combat Systems Experience - Naval/DoD Application Software Development Experience - Must be a U.S. citizen. - Strong writing/communication skills. - Personnel Clearance Level: Candidate must possess or have the ability to obtain an active Secret security clearance or higher. A clearance will not be sponsored. - Education Requirements: Bachelor's degree from an accredited college or university in Computer Science or related field of study. - Software/Programs Experience: - RHEL - Python - Java - Legacy Naval/DoD Applications - Atlassian Suite - Candidate Differentiators: - NAVAIR - P-8A Operator Experience - P8 Air SSP - P8 Ground SSP - Systems Engineering Professional (SEP) certification - Software Developer / Technical experts with strong writing and communication skills willing to perform SE work Requirements - 2-5 years of relevant experience. - Active U.S. citizenship. - Ability to obtain an active Secret security clearance. - Bachelor's degree in Computer Science or related field. Benefits - Salary Range: $80,000 - $110,000 annually. - Dental and Vision Insurance - Medical Insurance to Include HSA, FSA, and DFSA Plans - Life and AD&D coverage - Employee Assistance Program (EAP) - 401(k) Plan with Company Matching Contributions - 160 Hours of Paid Time Off (PTO) - 12 (Floating) Holidays - Educational Assistance - Highly Competitive Salary