Civiteq

• Defining and maintaining the Test Strategy, approach and governance framework. • Planning and managing all phases of testing, including SIT, UAT, End-to-End Testing, Payroll Parallel Runs and Go-Live Readiness. • Coordinating business users, suppliers, technical teams and operational stakeholders throughout testing. • Managing defects, issues, risks and escalation processes. • Ensuring adequate coverage across business processes, payroll requirements, integrations, reporting and compliance obligations. • Supporting cutover planning, dress rehearsals and deployment readiness activities. • Providing clear reporting and recommendations to programme governance.

• Facilitate stakeholder workshops and discovery sessions across multiple business areas. • Produce Level 2 and Level 3 process maps covering end-to-end business processes. • Swimlane mapping – identifying: Activities, Decision points, Hand-offs, roles and responsivities, system used • Analyse current-state processes and identify improvement opportunities. • Challenge existing assumptions and encourage best-practice ways of working. • Support wider digital transformation and systems implementation activities. • Engage effectively with stakeholders at all levels across the organisation. • Utilise AI and process modelling tools to improve efficiency and output quality.

Role Description We are seeking an Associate Business Analyst to support a Local Government client on a short-term transformation programme. The successful candidate will lead process discovery and mapping activities across a range of back-office functions, helping the client understand current ways of working and identify opportunities for improvement as part of a wider digital transformation initiative. - Facilitate stakeholder workshops and discovery sessions across multiple business areas. - Produce Level 2 and Level 3 process maps covering end-to-end business processes. - Swimlane mapping – identifying: - Activities - Decision points - Hand-offs - Roles and responsibilities - System used - Analyse current-state processes and identify improvement opportunities. - Challenge existing assumptions and encourage best-practice ways of working. - Support wider digital transformation and systems implementation activities. - Engage effectively with stakeholders at all levels across the organisation. - Utilise AI and process modelling tools to improve efficiency and output quality. Qualifications - Proven Business Analysis experience within business transformation or change programmes. - Strong end-to-end process mapping skills, including Level 2 and Level 3 process models and swimlane mapping. - Experience running process discovery activities independently. - Confident workshop facilitator, capable of managing large SME and stakeholder groups, challenging assumptions and keeping discussions on track. - Experience working within the Public Sector, ideally Local Government. - Experience across one or more back-office functions, including HR, Payroll, Finance or Procurement. - Strong stakeholder management, communication and influencing skills, with the ability to engage effectively at all levels. - Experience using Visio, Process Engage or similar process modelling tools. - Able to work independently with minimal direction. Requirements - Day rate: £400-£475 per day (£53.33-£63.33 per hour) - Determination: Outside IR35

• Supporting the delivery of client projects and transformation programmes • Building positive relationships with clients, partners and colleagues • Coordinating activities, actions, risks and project documentation • Gathering, analysing and organising information to support decision-making • Supporting workshops, meetings and stakeholder engagement activities • Producing high-quality reports, presentations and client deliverables • Contributing to business change, process improvement and transformation initiatives • Working collaboratively across project, change, technical and business teams

• Act as a trusted advisor to senior client stakeholders • Lead multi‑disciplinary teams • Take ownership of programme delivery from discovery through to closure • Help shape Civiteq’s methodologies • Develop our people • Identify opportunities to grow client relationships

• Lead or support delivery across a range of customer engagements, acting as a subject matter expert in programme delivery. • Manage Delivery of Client Requirements and delivery team. • Support the planning and mobilisation of programme work as defined in the SOW. • Conduct diagnostic/discovery work and prepare recommendations and delivery plans for the customer. • Contribute to key programme meetings including kick off meetings and Programme Board. • Liaise with senior members of the client stakeholder group at key milestones such as Programme Board. • Support delivery teams and provide guidance to consultants as required. • Identify potential follow-on opportunities and escalate through Delivery Lead or Principal Consultants. • Responsible for leading customer engagements and ensuring it is delivered within the agreed internal resourcing model. • Responsible for reporting the financial position, ensuring data in Kantata is up to date and that the project is delivered within the agreed project margin. • Responsible for working with Lead PCs on resourcing requirements to enable successful delivery of the programme. • Contribute to Civiteq strategic objectives as required. • Act as an internal role model, champion for our ways of working, and an example in adherence to our internal policies. • Develop and maintain proactive, effective relationships with customers, partners and vendors, creating commercially beneficial opportunities for the business. • Work closely with Lead PCs and Directors to develop toolkits, methodologies, case studies, thought-leadership and collateral that will differentiate the organisation. • Provide skills transfer and formal training in specialist areas. • Maintain relationships with senior individuals from the client – including programme directors and SROs where appropriate.

• Identify and win new business across Civiteq’s target markets, with a core focus on Local Government and expansion into Central Government, Education, Blue Light and Health & Social Care. • Build and manage a strong pipeline, converting early engagement into qualified opportunities and revenue. • Lead commercial conversations with senior stakeholders, including in organisations where Civiteq has limited footprint. • Drive revenue growth against individual and team targets. • Grow and develop key client accounts, identifying opportunities for expansion. • Create and maintain account plans that support long-term, sustainable growth. • Build trusted relationships by understanding client challenges and aligning solutions accordingly. • Work closely with delivery teams to ensure a smooth transition from sale to delivery. • Stay engaged with key accounts, supporting client success and identifying further opportunities. • Capture client feedback to inform ongoing improvement of services and propositions. • Maintain strong awareness of the public sector landscape, particularly Local Government, while building insight across other sectors. • Contribute to proposition development and go-to-market approach. • Build a network across clients, partners and the wider sector to support growth. • Support marketing activity, including campaigns and events, to generate new opportunities.

• Play a pivotal role in helping clients transform their business operations and achieve strategic objectives • Work closely with clients to understand their challenges, define requirements, and ensure successful delivery of transformation initiatives • Strong analytical skills, stakeholder engagement, and the ability to turn complex user and business needs into practical, deliverable solutions

• Be the client-side design lead for HCM and Payroll, working closely with System Integrators and client teams to define, govern and assure end-to-end solution design within Oracle Cloud ERP programmes. • Ensure the implemented solution meets agreed business, statutory and payroll requirements. • Align to Oracle Cloud best practice and design principles, and ensure the solution is sustainable, scalable and supportable post go-live. • Provide subject matter expertise across modules such as Core HR, Payroll, Absence, Learn, Performance and OTL. • Translate complex design considerations into clear, business-friendly solutions for stakeholders. • Interpret business requirements and shape them into system configurations, designs and functional specifications. • Lead or support solution design workshops aligned to best practice, statutory reporting requirements and organisational controls. • Collaborate with HR/ Payroll leadership, operational stakeholders, and programme teams to ensure design decisions meet business needs.

• Responsible for providing IT support across the business, acting as the first point of contact for all IT queries, issues and requests • Administer and maintain Microsoft 365, Entra and Intune across a fully remote team, covering identity, access, device management and compliance • Administer our SaaS application estate including user management, licensing and security • Execute user lifecycle processes including onboarding and offboarding • Embrace responsible AI as a core part of how you work - utilising AI to enhance your own workflows, reduce toil and deliver more effectively • Consider and contribute ideas on how AI could be applied across the team and wider organisation when solving problems • Support the implementation and delivery of IT security controls, policies and compliance activities • Maintain accurate records of devices, software licenses and compliance activities. • Contribute to the development of scripts, automations and integrations to reduce manual effort and improve efficiency • Proactively identify issues, risks and improvement opportunities - raising them with the team and, where required, leading the resolution • Maintain accurate documentation across systems, processes and configurations so that knowledge is shared. • Work with third-party vendors and suppliers to manage relationships, support escalations and procurement activity • Actively participate in IT projects and wider initiatives, taking ownership of work and seeing it through to completion • Represent IT positively across the business, building strong working relationships with colleagues at all levels