Cyber Advisors

Role Description Cyber Advisors is looking to add a Service Desk Analyst to our team. The Service Desk Analyst role will function as a rapid response and resolution role that focuses on quick resolution of common Tier 1-level issues along with routing higher level issues to appropriate teams. The SD Analyst role will field incoming requests from clients via live calls, voicemail, and email. An ideal Service Desk Analyst candidate possesses strong technical intuition, has a desire to create amazing client experiences, and grow their performance and technical skillset. - Field incoming requests from end users via telephone and e-mail (through the ticketing system) in a professional and courteous manner. - Prioritize and work tickets, escalating to the appropriate client or internal team as needed while following contractual guidelines where available. - Document all pertinent end user identification information including name, department, contact information, and nature of problem or issue. - Record, track, and document the Service Desk problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. - Record time spent on all tasks, including troubleshooting steps, research, and remediation in the designated platform to ensure accurate reporting of labor against Managed Services client contracts. - Apply diagnostic utilities to aid in troubleshooting. - Help to create and maintain up-to-date documentation of existing and new client systems and environments. - Provide basic network support for client workstations. - Evaluate documented resolutions and analyze trends for ways to prevent future problems. - Create a great experience for Cyber Advisors' clients using technical skillset, excellent listening skills, and empathy. - Engage with your teammates consistently throughout the day. - Attend and participate in weekly department meetings. - Help clients to better understand the systems that they are using by providing helpful tips and training where possible. - Actively look for opportunities to grow your technical skillsets through training and certifications. Qualifications - Experience working in an IT Support function or an Associate-level degree in a related field. - Possess Microsoft Support or other relevant industry-standard certifications (preferred). - Experience working with and troubleshooting desktop operating systems including Microsoft Windows (required) and Apple MacOS (preferred). - Experience troubleshooting Microsoft Office products (required) and Office 365 services (preferred). - Basic troubleshooting experience with Windows networking functions as well as networking appliances and devices such as modems, routers, and switches. Requirements - Working knowledge of a range of diagnostic utilities. - Ability to conduct research into a wide range of computing issues as required. - Ability to present ideas in user-friendly language. - Excellent written and oral communication skills. - Excellent interpersonal skills, with a focus on rapport-building, listening, and questioning skills. - Strong documentation skills. - Ability to absorb and retain information quickly. - Highly self-motivated and directed. - Keen attention to detail. - Proven analytical and problem-solving abilities. - Ability to effectively prioritize and execute tasks in a high-pressure environment. - Exceptional customer service orientation for both internal and external customers. - Experience working in a team-oriented, collaborative environment. Benefits - Competitive salary depending on skills and experience. - Vacation and PTO. - Employer-paid Health and Dental Insurance for CA employees. - Great opportunities for career advancement. - 401k with employer matching. - Paid time off to train for continuing education. - Disability and Life Insurance.

ROLES AND RESPONSIBILITIES The Business Development Executive is responsible for generating new business opportunities and expanding relationships with existing clients in all client segments. This role focuses on strategic prospecting, utilizing account-based targeting to identify high-value prospects, and executing detailed outreach on both warm and cold lists—each aligned to specific campaign objectives. The Business Development Executive develops and manages tailored campaigns, leveraging data-driven insights and modern sales enablement tools to maximize engagement throughout the lead cycle. Responsibilities include prioritizing accounts based on strategic fit, crafting personalized messaging for targeted outreach, and tracking progress against defined campaign goals. Collaboration with sales, marketing, and technical teams is essential to refine prospecting strategies and deliver compelling connections that generate new relationships. Must be based in the US in Central, East or Mountain time. SALES RESPONSIBILTIES - Develop multi-touch, multi-channel campaigns tailored by segment to generate pipeline with strategic accounts, including messaging frameworks, value hypotheses, and sequencing strategy. - •Partner with sales to identify upgrade, cross-sell, and add-on opportunities using product adoption data, contract timelines, organizational changes, and “white space” mapping within current accounts. - Build and prioritize lists for upgrade eligibility, then execute targeted outreach plays that drive expansion conversations and warm introductions to AEs/AMs.•Manage inbound lead response and qualification to maximize speed-to-lead and conversion, aligning follow-up sequences to lead source and intent and routing appropriately.•Create strategic territory plans: define target accounts, categorize by tier/value, map buying committees, identify trigger events, and build account entry strategies that align to quarterly pipeline priorities. - Conduct executive-level discovery to validate value and urgency - Identify and engage multiple stakeholders within the buying committee, coordinate messaging by role, and strengthen deal momentum by ensuring broad internal alignment. - Work closely with Marketing, RevOps, Product, and Customer Success to convert strategic priorities into repeatable plays—improving targeting, messaging, segmentation logic, routing rules, and campaign performance. - Manage list hygiene, prospect hygiene, and performance analytics - Maintain disciplined CRM practices: accurate opportunity qualification notes, next steps, contact roles, campaign attribution, and lifecycle stage progression. Provide insights on conversion rates, efficiency signals, and pipeline coverage by segment. - Continuously optimize messaging and plays using data and market insight - Use call learnings, objections, win/loss patterns, competitor signals, and market trends to iterate campaign messaging, refine ICP assumptions, and improve outbound, inbound, expansion conversion over time. Core Attributes: - A growth focused mentality - Excellent verbal, written, and video etiquette - Captivating ability to engage and create new relationships - Relentless drive for winning and achieving goals - Discipline to accomplish sales goals - Strong analytical and critical thinking skills - Ability to identify opportunities for revenue growth - Flexibility and adaptability to change TECHNICAL SKILLS Detailed Knowledge: - IT and Cyber Security Professional Services - Managed IT and Cyber Security Services - Cyber Security frameworks and requirements - Datacenter infrastructure (Servers, storage, networking, data protection) - Networking architecture - Products such as: Microsoft, Fortinet, Dell, HPE, Arctic Wolf, Sophos, Cisco, Aruba - Private, hybrid, and public cloud solutions - Sales and marketing tools, such as CRM, Business Development tools QUALIFICATIONS - Proven history of sales performance and achievements. - Dedication to a diligent process and repeatable results. - Focus on continuous self-improvement. - Demonstrated ability to manage and prioritize multiple tasks. - Demonstrated ability to explain complex technical concepts to a non-technical audience. - Strong trouble-shooting skills across a broad and diverse solution portfolio. - Ability to adjust to buyer styles and navigate complex organizations. - Proven ability to drive the sales process from cold prospect to qualified lead. - Proven ability to articulate the distinct aspects of products and services. - Proven ability to position products against competitors. EDUCATION AND CERTIFICATIONS Credentials: - Proven sales experience – 2+ years of relevant experience - Candidate will have experience in selling networking, cloud modern work, cyber security, and managed service solutions. - Candidate will have experience working with all sized clients

Cyber Advisors (CA) is a rapidly growing Cybersecurity Consulting firm and MSP. We are seeking a Red Team Lead for our Security team to support our accelerating company growth and the equally important growth of one’s own career. CA believes in inclusion and is dedicated to continued employee development. We offer a competitive salary and benefits, and are seeking candidates who focus on innovation and results. Successful CA employees are detail-oriented and have excellent communication skills. The successful candidate will be a creative problem-solver who can structure and organize assignments efficiently. Candidates should apply to join a forward-thinking team that values contributions and well-being. SUMMARY The Red Team Lead is responsible for developing, executing, and continuously improving the organization’s red team operations. This role requires a balance of strategic planning and hands-on technical execution through customer-facing work. The individual in this role will lead adversary simulation exercises, develop attack methodologies, and collaborate with internal and external stakeholders to enhance security resilience. KEY RESPONSIBILITIES Strategic Oversight & Program Leadership: - Develop and implement a comprehensive red team strategy aligned with industry best practices and evolving threat landscapes. - Define and maintain tactics, techniques, and procedures (TTPs) for adversary emulation. - Design and oversee red teaming methodologies, operational workflows, and toolsets to enhance effectiveness. - Conduct threat modeling and scenario planning to simulate real-world attack scenarios tailored to client environments. - Ensure integration of red team activities with defensive security functions to enhance security posture improvements. - Provide strategic guidance on emerging attack vectors, evasion techniques, and countermeasures. Mentorship & Team Development: - Mentor, coach, and support the red team in client delivery, professional development, and knowledge-sharing. - Establish and refine delivery methodologies, playbooks, and documentation standards. - Serve as an escalation point and subject matter expert for complex client challenges. - Drive innovation by developing custom tooling, automation, and attack simulation frameworks. - Maintain expertise in attack simulation technologies, C2 frameworks, and exploit development. - Conduct research on new and emerging threats, vulnerabilities, and attack methodologies. - Represent the company in industry forums, conferences, and public speaking engagements as needed. Client Engagement & Billable Work: - Lead and execute red team engagements, including assumed breach, adversary simulation, and objective-based attack scenarios. - Perform network, cloud, and application-layer penetration testing to identify security vulnerabilities. - Conduct covert operations, social engineering, and physical security assessments as part of engagements. - Develop and present technical reports, executive summaries, and strategic recommendations to clients. - Support purple team engagements by collaborating with blue teams to fine-tune detection and response mechanisms. - Ensure all engagements adhere to industry standards, ethical guidelines, and legal compliance requirements. KEY SKILLS & QUALIFICATIONS Experience: - Bachelor’s degree in computer science, Cybersecurity, or a related field (or equivalent experience). - 5+ years of experience in red teaming, offensive security, or adversary emulation. - Strong understanding of MITRE ATT&CK framework, threat actor methodologies, and evasion techniques. - Proficiency with red teaming toolsets, including C2 frameworks (Cobalt Strike, Mythic, Brute Ratel, Sliver) and exploit development. - Extensive knowledge of Windows and Linux exploitation, Active Directory attacks, and lateral movement techniques. - Experience conducting cloud security assessments in AWS, Azure, and GCP. - Excellent technical writing, reporting, and presentation skills for both technical and executive audiences. - Ability to manage multiple projects and provide client-focused security solutions. Preferred Qualifications and Expertise: - Experience leading purple team engagements and collaborating with defensive security teams. - Familiarity with Zero Trust security models, EDR/XDR bypass techniques, and offensive security research. - Development experience with Python, PowerShell, C, or other scripting languages for tool creation. - Relevant certifications such as OSCP, OSEP, CRTO, OSCE3, GXPN, CISSP, or AWS Security. WHAT WE OFFER - Competitive compensation and performance-based incentives. - Vacation and PTO. - Employer-paid Health and Dental Insurance for CA employees. - 401(k) with employer matching. - Opportunities for professional development, including certifications and ongoing training. - Engaging, dynamic work on a wide range of client security challenges.