Title: Appeals Representative Location: Las Vegas United States Job Description: This position is Remote in Pacific, Mountain, or Central Standard Time. You will have the flexibility to work remotely* as you take on some tough challenges. Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 5:00 pm MST. It may be necessary, given the business need, to work occasional overtime. We offer 4 weeks of paid on-the-job training. The hours of training will be aligned with your schedule during normal business hours. Primary Responsibilities: - Processing and sending formal appeal responses to Providers / Clients - Assist with entering outbound mail tracking numbers - Processing and sending Provider Packets when needed - Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR older - 1+ years of data entry experience in a related environment (i.e., office, administrative, clerical, call center, medical claims, etc.) using computers as the primary job tool - 1+ years of experience working in a remote environment - Experience with computers and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications - Experience with Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort / filter, and work within tables), and Microsoft Outlook (email and calendar management) - Typing skills with a high level of speed and accuracy; ability to complete large volumes of data entry with minimal errors - Ability to work any of our shift schedules during our normal business hours of 7:00 AM - 5:00 PM MST from Monday - Friday, including the flexibility to work occasional overtime based on business need Preferred Qualifications: - Experience with health care, medical, OR pharmacy terminology - Call center experience Telecommuting Requirements: - Reside within Pacific, Mountain, or Central Standard Time - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills: - Strong time management skills with the ability to prioritize tasks and meet deadlines independently - Strong written communication skills including advanced skills in grammar and spelling - Exceptional attention to detail, particularly in written communication and data entry tasks - Consistently meets goals and expectations through effective planning and organization - Demonstrates self - awareness and adaptability in response to feedback and changing priorities - Upholds a high standard of professionalism, reliability, and personal responsibility - All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 - $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Role Description Do you enjoy connecting with people and consider yourself a great listener? If so, then NCD has a perfect role for you. NCD Dental & Vision has an opportunity for a remote Customer Service Advisor to join our team. Your role is simple: provide the highest level of phone service and support to our customers in a timely manner. This position is 100% work from home. All remote employees must maintain a workspace that allows professional conversations free from distractions and/or background noise. This position requires 2-4 weeks of paid remote training. Equipment will be provided. - Handles both inbound and outbound communication with members and/or providers. - Communicates with clients across multiple channels, including phone, email, and chat. - Reviews member products and answers questions regarding products, current policies, adds/changes, resolving disputes, and processing transactions. - Refers new product enrollment or changes to existing enrollment to a licensed agent. - Addresses billing or service complaints and inquiries; forwards escalated issues to correct department for investigation. - Documents all member interactions and comments in CRM software; maintains accurate notes describing every client contact. - Continually maintains working knowledge of all company products and services. - Educates members about managing their health and well-being so they can select the best benefit plan options and maximize the value of their health plan benefits. - Builds trust with members across the healthcare life cycle and improves member retention. - Meets performance goals and established KPIs in the areas of call quality, conversation effectiveness, member satisfaction, call volume and average handle times, attendance and schedule adherence. - Attends and participates in team meetings, skill builders, training exercises. Qualifications - 2+ years of customer service or call center experience - College degree preferred, but not required - Excellent verbal and written communication skills - Proficient computer skills including MS Word, Excel, Outlook, Teams - Ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously - Bilingual is a plus (Spanish bilingual employees receive an additional pay differential) Benefits - Company-paid health, dental, life, and disability insurance - 401(k) with employer match - Opportunity for professional development - Work from home allowance and support - Positive work environment Compensation $17.50–$18.50 per hour, based on experience and qualifications. Check us out on Glassdoor!

• Deliver outstanding customer support via phone calls, chats, and emails; • Build strong and lasting customer relationships; • Keep up with evolving tools and technology; • Handle sensitive customer data with care and security; • Apply the latest and greatest customer happiness practices; • Maintain deep understanding of client solutions and meet KPI; • Communicate with developers and cross-functional specialists;

• Deliver exceptional support experiences to employees and HR leaders from some of our most important customers. • Provide day-to-day support to Humand customers, primarily across Brazil and other global markets. • Identify issues and resolve them efficiently while maintaining a customer-centric approach. • Work closely with HR leaders to guide them through platform-related questions and best practices. • Train and educate customers to help them get the most value from Humand. • Track, document, and follow up on customer inquiries while collecting feedback for our Product team. • Understand customer challenges and proactively suggest creative solutions to improve their internal processes. • Collaborate cross-functionally with Product, Customer Success, and other teams to ensure customer satisfaction.