Role Description At AO Globe Life, we believe in empowering our team to make a real impact every day by providing exceptional service and innovative insurance solutions that secure families’ futures. We're seeking a customer-first representative to join our dynamic team in Illinois. If you have a passion for delighting customers and a drive to excel, this is the opportunity you've been waiting for! - Manage Inbound Communications: - Answer incoming calls and emails, addressing customer questions, requests, and issues with professionalism and care. - Consult on Customer Success: - Advise customers on how to leverage our products and services based on their unique needs, ensuring they have the right solutions. - Maintain Product Expertise: - Serve as a trusted product expert by keeping your knowledge accurate, up-to-date, and strategic. - Resolve Customer Pain Points: - Address complaints and concerns with effective, positive solutions that enhance customer satisfaction. - Build Lasting Relationships: - Foster enduring, trust-based relationships by consistently delivering above-and-beyond service. Qualifications - 1-2 years of proven experience in supporting client success, preferably in a customer service setting. - Excellent written and verbal communication abilities. - A positive, proactive attitude with the capacity to address and resolve customer issues effectively. - A passion for delivering exceptional service and delighting customers at every interaction. - Strong time-management and prioritization skills to manage multiple tasks in a dynamic environment. Requirements - Flexible Work Arrangements: - Enjoy the benefits of a flexible schedule with options for remote work or in-office collaboration in our Illinois team, empowering you to achieve a healthy work-life balance. - Competitive Compensation & Incentives: - Earn performance-based pay with enticing bonuses, weekly pay, and a comprehensive benefits package covering medical, dental, and prescription care. - Enjoy the perks of a unionized position with potential stock options. - World-Class Training & Mentorship: - Access ongoing, high-quality training led by experienced mentors. We provide you with all the tools you need to succeed from day one. - Career Growth & Advancement: - Start your journey as a customer service representative and, as you excel, unlock opportunities to transition into a management role where you can lead and inspire a team. - Supportive Environment: - Join a team that values your contributions and is dedicated to both your professional and personal success. Benefits - Flexible work arrangements. - Competitive compensation and incentives. - World-class training and mentorship. - Career growth and advancement opportunities. - Supportive work environment.

Role Description Brahmin Leather Works is seeking a Remote Customer Service Representative to work from the comfort of their own home! This position is responsible for providing positive customer experience over the phone and/or through email. The successful candidate for this role will have a strong knowledge of our company’s customer service policies and be well-trained in product knowledge to offer quick and accurate assistance. What You’ll Own - Provide personalized customer service of the highest level in every interaction. - Answer inbound calls and/or emails to the Call Center and assist customers with specific inquiries efficiently and professionally. - Process phone orders, customer return authorizations, and assist with product questions. - Complete and process repair requests, assist with navigation of the Brahmin website, monitor package tracking, and provide all pertinent order information. - Build customers’ interest in our product, inform customers of new arrivals, product availability, and add-on items and leather care products. - Collaborate with the management team to stay updated on product knowledge and be informed of any changes in company policies. - Handle customer concerns with empathy and patience and provide appropriate solutions. Follow up to ensure resolution in a timely manner. - Perform administrative functions as necessary to support the Customer Service team. Qualifications - Minimum of a High School Diploma. - Previous customer service or call center environment preferred. - Ability to work 40 hours a week between the hours of 8:30 am – 5:00 pm EST Monday – Friday and could extend to 6:00 pm. - A willingness to learn and a home office or quiet workspace to interact and focus on customers. - High Speed Internet (Wi-Fi that meets speed requirements). - A team player with proven organizational skills and ability to multitask. - Capability to navigate difficult customer situations and solicit feedback to improve service in a professional and empathetic manner. - Strong verbal and written communication skills, with a professional and courteous demeanor. - Skill to create grammatically correct written responses without any spelling errors. - Basic computer skills and excellent phone disposition. Physical Requirements - Prolonged periods sitting at a desk and working on a computer.

Role Description We are currently seeking a Customer Service Representative to support our Ecommerce and Growth Intake service models. - Help customers navigate their care journey with friendly, high quality service standards - Respond to customer service inquiries via email and phone in both English and French - Provide timely and professional support regarding orders, shipping, returns, product information and account issues - Coordinate with internal teams including Warehouse, Marketing, Clinic Operations, etc., to resolve customer concerns - Assist with inventory tracking and order management - Handle customer complaints and escalate issues when necessary - Maintain accurate records of customer interactions and transactions - Support promotional campaigns and seasonal ecommerce initiatives - Support sales of therapy products and subscription program - Participate in future cross-training to support Growth Intake workflows, including basic patient navigation, intake triage, and appointment redirection where appropriate Qualifications - A passion for people and exceptional customer service skills - Fluent in both English and French - Detail-oriented and a quick learner - A patient-first mindset and solutions-focused approach - Previous experience in customer service, ecommerce, healthcare and/or retail - Familiar with digital tools including (Shopify, Salesforce, FreshDesk, or similar platforms) - Comfortable working in a blended customer service environment that includes both retail/ecommerce support and healthcare-adjacent patient navigation - Ability to manage multiple tasks and meet deadlines in a fast-paced environment - Proactive, resourceful, and able to work both independently and collaboratively Benefits - Competitive pay with incentive opportunities - Health & Dental Benefits - Virtual Health through Consult+ - Wellness + vacation hours - Employee discounts on products/services - Professional development & license fee reimbursement - A supportive, passionate, and fun team culture

Role Description The Digital Advertising Specialist will work closely with the Sr. Digital Marketing Manager, taking meaningful ownership of Rumpke’s paid media operation, driving execution and results across the full digital customer acquisition funnel for multiple service lines and regional markets. This position is remote, with a preference for candidates within a reasonable daily commuting distance of Rumpke’s corporate headquarters in Cincinnati. Responsibilities of Position: - Campaign Management & Optimization: - Plan, launch, and optimize paid campaigns across Google, YouTube, Meta, LinkedIn, and additional platforms aligned with Rumpke’s various service lines and regional markets. - Continuously improve campaign performance through A/B testing, bid strategy adjustments, audience refinement, and creative iteration. - Manage advertising budgets efficiently to maximize return on ad spend and minimize cost per acquisition. - Project and plan digital advertising budgets for annual planning cycles and individual campaigns, and model the impact of adjusted spend throughout the year to inform leadership decisions. - Landing Pages & Full-Funnel Acquisition: - Build and optimize landing pages that convert paid traffic into qualified leads and service inquiries. - Design and manage end-to-end digital acquisition funnels, ensuring each stage moves prospects toward conversion with clear messaging and strong calls to action. - Identify opportunities to improve funnel performance and implement best practices at every stage of the customer journey. - Attribution & Performance Reporting: - Maintain accurate conversion tracking, UTM structures, and pixel configurations across all active platforms. - Deliver regular performance reports to leadership, translating campaign data into clear insights and actionable recommendations. - Collaboration & Brand Standards: - Partner with communications, sales, and customer service teams to ensure advertising aligns with broader marketing and business objectives. - Stay current on platform updates, emerging trends, and industry best practices to keep Rumpke’s advertising competitive and innovative. - Uphold Rumpke’s brand standards across all ad creative, landing pages, and digital touch points. - Perform other duties as assigned. Qualifications - Strong expertise in Google Ads, YouTube Ads, Meta Ads, TikTok Ads, LinkedIn Ads and other major digital advertising platforms. - Proficiency in conversion tracking, UTM parameters, Google Tag Manager, and campaign attribution. - Strong analytical skills with experience in Google Analytics 4, Looker Studio, or equivalent reporting tools. - Comfort leveraging AI tools and marketing technology to improve efficiency, ad copy, creative testing, and reporting workflows. - Excellent written and verbal communication skills with the ability to present results and strategy clearly to leadership. - Self-directed and highly organized, with the ability to manage multiple campaigns and priorities in a fast-paced environment. - Collaborative team player who is open to feedback and focused on shared goals. Requirements - Minimum of 5 years of professional experience in digital advertising with proven results in lead generation and conversion-focused campaigns. - Experience building and optimizing landing pages using tools such as Unbounce, Instapage, Webflow, or similar platforms. - Solid understanding of full-funnel digital marketing strategy and conversion rate optimization best practices. - Experience leveraging Salesforce Marketing Cloud & Marketing Intelligence tools for campaign reporting, attribution, and performance. - Bachelor’s degree in Marketing, Advertising, or a related field preferred. Physical Requirements in a Regular Workday: - Rarely lifting/carrying/pushing/pulling a max of 10 lbs. - Frequently sitting. - Rarely standing/walking. Additional Working Conditions/Aspects: - Legally eligible to work in the United States. - Valid driver’s license (if applicable). - Must successfully complete pre-employment testing. - Must be able to read and speak the English language.