• Deliver outstanding customer support via phone calls, chats, and emails; • Build strong and lasting customer relationships; • Keep up with evolving tools and technology; • Handle sensitive customer data with care and security; • Apply the latest and greatest customer happiness practices; • Maintain deep understanding of client solutions and meet KPI; • Communicate with developers and cross-functional specialists;

• Deliver exceptional support experiences to employees and HR leaders from some of our most important customers. • Provide day-to-day support to Humand customers, primarily across Brazil and other global markets. • Identify issues and resolve them efficiently while maintaining a customer-centric approach. • Work closely with HR leaders to guide them through platform-related questions and best practices. • Train and educate customers to help them get the most value from Humand. • Track, document, and follow up on customer inquiries while collecting feedback for our Product team. • Understand customer challenges and proactively suggest creative solutions to improve their internal processes. • Collaborate cross-functionally with Product, Customer Success, and other teams to ensure customer satisfaction.

Role Description At AO Globe Life, we believe in empowering our team to make a real impact every day by providing exceptional service and innovative insurance solutions that secure families’ futures. We're seeking a customer-first representative to join our dynamic team in Illinois. If you have a passion for delighting customers and a drive to excel, this is the opportunity you've been waiting for! - Manage Inbound Communications: - Answer incoming calls and emails, addressing customer questions, requests, and issues with professionalism and care. - Consult on Customer Success: - Advise customers on how to leverage our products and services based on their unique needs, ensuring they have the right solutions. - Maintain Product Expertise: - Serve as a trusted product expert by keeping your knowledge accurate, up-to-date, and strategic. - Resolve Customer Pain Points: - Address complaints and concerns with effective, positive solutions that enhance customer satisfaction. - Build Lasting Relationships: - Foster enduring, trust-based relationships by consistently delivering above-and-beyond service. Qualifications - 1-2 years of proven experience in supporting client success, preferably in a customer service setting. - Excellent written and verbal communication abilities. - A positive, proactive attitude with the capacity to address and resolve customer issues effectively. - A passion for delivering exceptional service and delighting customers at every interaction. - Strong time-management and prioritization skills to manage multiple tasks in a dynamic environment. Requirements - Flexible Work Arrangements: - Enjoy the benefits of a flexible schedule with options for remote work or in-office collaboration in our Illinois team, empowering you to achieve a healthy work-life balance. - Competitive Compensation & Incentives: - Earn performance-based pay with enticing bonuses, weekly pay, and a comprehensive benefits package covering medical, dental, and prescription care. - Enjoy the perks of a unionized position with potential stock options. - World-Class Training & Mentorship: - Access ongoing, high-quality training led by experienced mentors. We provide you with all the tools you need to succeed from day one. - Career Growth & Advancement: - Start your journey as a customer service representative and, as you excel, unlock opportunities to transition into a management role where you can lead and inspire a team. - Supportive Environment: - Join a team that values your contributions and is dedicated to both your professional and personal success. Benefits - Flexible work arrangements. - Competitive compensation and incentives. - World-class training and mentorship. - Career growth and advancement opportunities. - Supportive work environment.

Role Description Brahmin Leather Works is seeking a Remote Customer Service Representative to work from the comfort of their own home! This position is responsible for providing positive customer experience over the phone and/or through email. The successful candidate for this role will have a strong knowledge of our company’s customer service policies and be well-trained in product knowledge to offer quick and accurate assistance. What You’ll Own - Provide personalized customer service of the highest level in every interaction. - Answer inbound calls and/or emails to the Call Center and assist customers with specific inquiries efficiently and professionally. - Process phone orders, customer return authorizations, and assist with product questions. - Complete and process repair requests, assist with navigation of the Brahmin website, monitor package tracking, and provide all pertinent order information. - Build customers’ interest in our product, inform customers of new arrivals, product availability, and add-on items and leather care products. - Collaborate with the management team to stay updated on product knowledge and be informed of any changes in company policies. - Handle customer concerns with empathy and patience and provide appropriate solutions. Follow up to ensure resolution in a timely manner. - Perform administrative functions as necessary to support the Customer Service team. Qualifications - Minimum of a High School Diploma. - Previous customer service or call center environment preferred. - Ability to work 40 hours a week between the hours of 8:30 am – 5:00 pm EST Monday – Friday and could extend to 6:00 pm. - A willingness to learn and a home office or quiet workspace to interact and focus on customers. - High Speed Internet (Wi-Fi that meets speed requirements). - A team player with proven organizational skills and ability to multitask. - Capability to navigate difficult customer situations and solicit feedback to improve service in a professional and empathetic manner. - Strong verbal and written communication skills, with a professional and courteous demeanor. - Skill to create grammatically correct written responses without any spelling errors. - Basic computer skills and excellent phone disposition. Physical Requirements - Prolonged periods sitting at a desk and working on a computer.