Gamdom

• Configure and execute end-to-end CRM campaigns across multiple channels, including email, onsite notifications, and promotional pages • Utilize data and reporting tools to support segmentation, targeting, and optimal campaign timing decisions • Analyze campaign performance using dashboards and reporting tools (Google Sheets, Tableau, CRM analytics), and continuously refine execution based on insights • Build, manage, and validate player segments within CRM systems (e.g., Fast Track or similar platforms) to ensure accurate targeting and personalization • Collaborate with cross-functional teams to align campaigns with broader business objectives and player engagement strategies • Monitor and evaluate campaign performance, delivering actionable insights and recommendations for continuous improvement • Ensure all campaigns comply with responsible gaming policies, data privacy requirements, and applicable regulatory standards • Contribute to process and workflow improvements, supporting a culture of data-driven execution and accountability

• Own a defined book of high-value players • Build genuine relationships with players • Identify upselling and reactivation opportunities • Monitor daily player health and intervene at decisive moments • Maintain clean documentation of interactions and decisions

Role Description Join our growing team as a Customer Support Agent, where your strong customer service skills and interest in the iGaming sector will be pivotal. In this role, you will ensure our customers' satisfaction by addressing inquiries, resolving issues, troubleshooting, and providing valuable assistance across our Casino, eSports, and Sports products via chat and email. - Customer Support: Deliver prompt and effective assistance to our customers. Queries can vary from informing clients about available deposit methods, guiding customers through current offers, advising on bet settlements, explaining internal rules, and more. - Technical Troubleshooting: Resolve technical issues and guide clients through problem-solving processes, with a focus on customer satisfaction and first-contact resolution. - iGaming Interest/Experience: Leverage your passion for iGaming and eSports, even if you're new to the field, to provide informed and helpful assistance to clients. - Team Collaboration: Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture. - Independent Problem Solving: Demonstrate the ability to work independently and make informed decisions to address client needs and concerns. Qualifications - Previous customer service experience (iGaming experience is a plus). - Tech-savvy, with a passion for customer service and the ability to quickly adapt to new tools and software. - Experience in cryptocurrency is an advantage. - Strong written and verbal communication skills in English (fluency in Turkish, French, Spanish, or Japanese is an additional plus). - Ability to collaborate effectively with a remote team, fostering a positive and supportive work environment. - Capable of working autonomously and making sound decisions to address customer needs. - Willingness to learn and work varying shifts in a 24/7 support team. Location This is a fully remote position, and candidates can choose their preferred location worldwide to work from. Benefits - 25 days of PTO - Equipment allowance - Flexible remote work

• Investigate, assess, and report technical issues raised by Customer Support and other departments to the development teams. • Handle the company’s internal accesses and security, including managing Email 2FA, Tailscale VPN, and password systems. • Assist with a variety of operational tasks such as QA support for post-release activities, domain whitelisting, and promotion abuse detection.

• Design, implement, and maintain scalable backend services using Node.js (Express) and TypeScript. • Own technical decisions, service boundaries, API design, and reliability patterns for backend components. • Design, deploy, and operate backend services on AWS, leveraging managed services for scalability, reliability, and security. • Design schemas, write and optimize SQL, and improve PostgreSQL performance (indexes, query plans, migrations). • Build and operate real-time features using WebSockets (socket.io), ensuring stability under load. • Improve throughput and latency, and proactively address bottlenecks across services, infrastructure, and the database. • Write and maintain unit and integration tests, and raise overall engineering quality. • Troubleshoot complex production issues across the stack and AWS infrastructure, and implement long-term fixes. • Work closely with product owners and engineering teams to deliver high-impact features with predictable execution. • Contribute to better tooling, standards, and engineering practices across the backend team.

• Own a defined book of high-value players with clear targets for revenue, retention, and LTV expansion • Operate as a commercial owner for all interactions • Build genuine relationships with disciplined outreach rhythms • Identify opportunities for upselling, cross-selling, and reactivation • Deliver tailored bonuses and experiences backed by ROI • Monitor daily player health and intervene when necessary • Maintain clean documentation of interactions and decisions

• Build and maintain strong relationships with VIP players, ensuring their needs are understood and consistently met. • Serve as the dedicated liaison for VIP players, addressing inquiries and providing customized solutions through platforms like Intercom, Discord, and email. • Design and execute personalized loyalty programs, promotions, and rewards to enhance player satisfaction and engagement. • Work closely with marketing, promotions, and support teams to curate exclusive offers and experiences tailored for VIP players. • Analyze player behavior and performance metrics to identify trends, develop targeted engagement strategies, and align offerings with individual preferences. • Anticipate and address player concerns promptly, delivering effective solutions to maintain trust and ensure an exceptional gaming experience.

• Deliver prompt and effective assistance to our customers • Queries can vary from informing clients about available deposit methods, guiding customers through current offers, advising on bet settlements, explaining internal rules, and more • Resolve technical issues and guide clients through problem-solving processes, with a focus on customer satisfaction and first-contact resolution • Leverage your passion for iGaming and eSports, even if you're new to the field, to provide informed and helpful assistance to clients • Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture • Demonstrate the ability to work independently and make informed decisions to address client needs and concerns

• Design, implement, and maintain robust automation solutions for testing, monitoring, and operational workflows across web, API, and backend systems. • Build and maintain automation frameworks and tooling with a strong focus on reliability, scalability, and low maintenance overhead. • Develop automated checks and integrations for REST APIs and WebSocket-based systems, including real-time and event-driven workflows. • Work with blockchain-related systems and data flows, validating correctness, consistency, and edge cases across different networks and protocols. • Perform automation-related web scraping and data extraction where required, ensuring stability and compliance with technical constraints. • Proactively identify system weaknesses, gaps in coverage, and potential failure points; propose and implement effective technical solutions independently. • Collaborate closely with Backend Engineers, DevOps, and Product teams to ensure automation is well-integrated into CI/CD pipelines and development processes. • Review and improve existing automation codebases, ensuring adherence to best practices, clean architecture, and maintainable design. • Contribute to continuous improvement of engineering standards, tooling, and automation strategies across the team. • Stay up to date with new technologies, tools, and approaches in automation, blockchain infrastructure, and backend systems.

• Write, optimize, and maintain complex SQL queries, views, and reports across multiple brands and datasets. • Develop and maintain Tableau dashboards to visualize KPIs and insights for various teams. • Support cross-functional teams with both ad-hoc and recurring reporting needs. • Structure and model data in SQL/ClickHouse to ensure accuracy, reliability, and usability for reporting. • Document work clearly and maintain best practices for data workflows within the Data team. • Assist with onboarding new brands’ data and integrating it into reporting workflows. • Collaborate with Data Science and Engineering teams to support analytics projects and reporting initiatives. • Translate data into actionable insights and communicate findings to non-technical stakeholders. • Understand business KPIs, including financial KPIs, and provide insights that inform strategic decisions. • Work independently, manage multiple priorities, and deliver high-quality reports and analysis without close supervision.