Gamdom

• Manage and grow the company’s social media presence • Plan, create, schedule, and publish engaging daily content • Collaborate with designers and video editors • Develop and execute social media campaigns • Engage with the audience by responding to comments

• Build and maintain strong relationships with high-value players, understanding their needs, preferences, and expectations. • Manage a portfolio of VIP players, identifying opportunities to increase engagement, retention, and lifetime value. • Develop and execute personalized rewards, promotions, and incentives tailored to individual player profiles. • Analyze player behavior, performance data, and gaming trends to optimize VIP offerings and strategies. • Provide premium support and ensure VIP players receive fast, personalized, and seamless assistance. • Collaborate with internal teams to improve the overall VIP experience and player journey.

• Act as the primary point of contact for VIP players across Intercom, Discord, and email, handling inquiries and providing tailored solutions. • Develop and manage loyalty programs, promotions, and rewards designed around individual player preferences. • Collaborate with marketing and support teams to create exclusive offers and experiences for VIP players. • Analyze player behavior and performance data to identify trends and refine engagement strategies. • Identify potential issues early and resolve them efficiently to maintain player trust and satisfaction.

• Deliver prompt and effective assistance to our customers • Queries can vary from informing clients about available deposit methods, guiding customers through current offers, advising on bet settlements, explaining internal rules, and more • Resolve technical issues and guide clients through problem-solving processes, with a focus on customer satisfaction and first-contact resolution • Leverage your passion for iGaming and eSports, even if you're new to the field, to provide informed and helpful assistance to clients • Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture • Demonstrate the ability to work independently and make informed decisions to address client needs and concerns

• Run our Indonesian Telegram channel end-to-end • Manage our Indonesian X account • Translate and adapt global campaigns into Bahasa Indonesia • Write social copy that sounds like a real Indonesian • Cover Indonesian peak social hours • Flag local cultural moments • Report basic performance metrics weekly • Work with our global team on KOL and creator partnerships • Help us understand the local audience

• Deliver prompt and effective assistance to our customers. • Queries can vary from informing clients about available deposit methods, guiding customers through current offers, advising on bet settlements, explaining internal rules, and more. • Resolve technical issues and guide clients through problem-solving processes, with a focus on customer satisfaction and first-contact resolution. • Leverage your passion for iGaming and eSports, even if you're new to the field, to provide informed and helpful assistance to clients. • Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture. • Demonstrate the ability to work independently and make informed decisions to address client needs and concerns.

• Design high-quality graphics and visual assets for digital platforms • Create banners, promotional materials, social media creatives, and marketing campaigns • Develop illustrations and custom visual concepts aligned with the brand identity • Collaborate with marketing, product, and growth teams on creative initiatives • Maintain consistency across all branding and visual communication • Prepare assets for web, mobile, and social media platforms • Contribute creative ideas and concepts for campaigns, launches, and promotions • Handle multiple projects simultaneously while meeting deadlines • Support motion design/video creatives when needed (nice to have)

• Configure and execute end-to-end CRM campaigns across multiple channels, including email, onsite notifications, and promotional pages • Utilize data and reporting tools to support segmentation, targeting, and optimal campaign timing decisions • Analyze campaign performance using dashboards and reporting tools (Google Sheets, Tableau, CRM analytics), and continuously refine execution based on insights • Build, manage, and validate player segments within CRM systems (e.g., Fast Track or similar platforms) to ensure accurate targeting and personalization • Collaborate with cross-functional teams to align campaigns with broader business objectives and player engagement strategies • Monitor and evaluate campaign performance, delivering actionable insights and recommendations for continuous improvement • Ensure all campaigns comply with responsible gaming policies, data privacy requirements, and applicable regulatory standards • Contribute to process and workflow improvements, supporting a culture of data-driven execution and accountability

• Own a defined book of high-value players • Build genuine relationships with players • Identify upselling and reactivation opportunities • Monitor daily player health and intervene at decisive moments • Maintain clean documentation of interactions and decisions

Role Description Join our growing team as a Customer Support Agent, where your strong customer service skills and interest in the iGaming sector will be pivotal. In this role, you will ensure our customers' satisfaction by addressing inquiries, resolving issues, troubleshooting, and providing valuable assistance across our Casino, eSports, and Sports products via chat and email. - Customer Support: Deliver prompt and effective assistance to our customers. Queries can vary from informing clients about available deposit methods, guiding customers through current offers, advising on bet settlements, explaining internal rules, and more. - Technical Troubleshooting: Resolve technical issues and guide clients through problem-solving processes, with a focus on customer satisfaction and first-contact resolution. - iGaming Interest/Experience: Leverage your passion for iGaming and eSports, even if you're new to the field, to provide informed and helpful assistance to clients. - Team Collaboration: Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture. - Independent Problem Solving: Demonstrate the ability to work independently and make informed decisions to address client needs and concerns. Qualifications - Previous customer service experience (iGaming experience is a plus). - Tech-savvy, with a passion for customer service and the ability to quickly adapt to new tools and software. - Experience in cryptocurrency is an advantage. - Strong written and verbal communication skills in English (fluency in Turkish, French, Spanish, or Japanese is an additional plus). - Ability to collaborate effectively with a remote team, fostering a positive and supportive work environment. - Capable of working autonomously and making sound decisions to address customer needs. - Willingness to learn and work varying shifts in a 24/7 support team. Location This is a fully remote position, and candidates can choose their preferred location worldwide to work from. Benefits - 25 days of PTO - Equipment allowance - Flexible remote work