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SysOps Engineer – Monitoring, Cloud Operations
Location
Egypt
Posted
17 days ago
Salary
0
Seniority
Senior
Job Description
SysOps Engineer – Monitoring, Cloud Operations
Tap Payments
• Ensure infrastructure uptime, performance, and resilience through proactive monitoring, incident management, disaster recovery, and cloud operations across mission-critical environments. • Monitor infrastructure using tools like New Relic, Prometheus, and Grafana. • Configure and maintain alerts, dashboards, and service health checks. • Perform incident management, troubleshooting, and root cause analysis (RCA). • Ensure uptime and SLA compliance for all systems. • Monitor CPU, memory, disk, and system processes. • Manage OS-level operations (Linux/Windows) including patching and tuning. • Manage system backups and perform regular restoration validation. • Execute and validate disaster recovery (DR) plans across environments. • Perform failover and failback testing for critical services (on-prem cloud / multi-region). • Coordinate DR drills and simulate outage scenarios. • Ensure replication health and data consistency (in coordination with DataOps). • Maintain and update DR runbooks and incident playbooks. • Perform capacity planning and performance optimization. • Maintain logs, metrics, and operational documentation.
Job Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Proven experience in Systems Operations, Cloud Operations, Infrastructure Support, Site Reliability Engineering (SRE), or a related role.
- Strong hands-on experience administering Linux and Windows operating systems.
- Experience with enterprise monitoring and observability platforms such as New Relic, Prometheus, Grafana, Datadog, or similar tools.
- Solid understanding of incident management, problem management, and root cause analysis methodologies.
- Experience supporting cloud platforms such as AWS, Azure, or Google Cloud Platform.
- Strong knowledge of backup, disaster recovery, business continuity, and failover processes.
- Experience managing compute infrastructure, including virtual machines, cloud instances, and physical servers.
- Familiarity with system services and web servers such as Nginx, IIS, and systemd.
- Understanding of capacity planning, performance tuning, and infrastructure optimization practices.
- Strong troubleshooting and analytical skills with the ability to resolve complex operational issues.
- Excellent communication, documentation, and cross-functional collaboration skills.
- Experience working in high-availability, mission-critical production environments is highly preferred.
Benefits
- Fully Remote
- Full-time
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