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Client Relations Manager, B2C
Location
Europe
Posted
18 days ago
Salary
€3.2K - €3.8K / month
Seniority
Senior
Job Description
Client Relations Manager, B2C
smartkündigen OHG
• Manage a fixed portfolio of B2C clients • Assist with legal-related matters (no legal advice required) • Identify and resolve customer issues • Proactively support and guide our customers • Advise on appropriate solutions and services • Work closely with our Legal and Backoffice teams
Job Requirements
- Strong communication skills (clear, calm, solution-oriented)
- Self-responsibility and entrepreneurial mindset
- Experience working with customers (support, sales or customer success)
- Ability to remain composed in difficult situations
- Goal-oriented work with focus on customer satisfaction and long-term relationships
Benefits
- Base salary: €3,200 – €3,800 gross / month
- 100% remote
- Additionally attractive performance-based bonus model
- Own customer portfolio (not just ticket handling)
- Clear development opportunities (Senior / Team Lead)
- Modern workplace with strong focus on automation & AI
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