• Understand our users: Collect customers’ feedback, conduct interviews and analyze data to define user journeys, and key jobs to be done for developers, operators, and data scientists. • Drive the API Platform Strategy & Roadmap to drastically simplify the experience for developers, operators, and data scientists across all Confluent products with AI. • Define and prioritize key initiatives by linking them to measurable business outcomes (ROI) and validated customer demand. • Govern the API/CLI/TF interfaces across all Confluent products to offer consistent experiences while empowering product teams to move fast. • Execute on key initiatives across multiple teams through initial delivery and by driving adoption after launch. • Close the loop: Define quantitative and qualitative targets, measure performance against them, share results with stakeholders, and incorporate those learnings back into the strategy & product.

Role Description Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. The Developer Experience (DX) team at Thumbtack is focused on making engineering fast, reliable, and delightful. We tackle hard problems collaboratively, grounded in strong values of ownership and transparency. As a DX team member, you’ll partner closely with engineers company-wide to identify pain points, design pragmatic solutions, and drive impactful improvements that elevate our entire engineering organization. The challenge includes: - Tackling important and complex challenges in modern software development. - Introducing GenAI tooling into a hybrid local/cloud development environment. - Streamlining the designer–developer feedback loop for rapid prototyping and faster iteration. - Building foundations for measuring developer productivity across diverse workflows. What you’ll do: - Own the realization of the company’s charter across key infrastructure components – build systems, CI/CD, test infra, observability and dev/test environments. - Optimize performance, improve usability and simplify configuration of developer workflows throughout the development pipeline to production. - Work closely with engineers across the entire organization – spanning iOS, Android, web and backend – to identify pain points and gaps in systems and tools, and iterate with them on delivering solutions. - Explore best-in-class and cutting-edge technologies in the industry, evaluate relevance to Thumbtack, and drive adoption of impactful technologies at the company. - Drive engineering projects to completion, with a tenacious focus on the developer impact of those projects. - Solve tough technical problems at any level of the stack, and be persistent in getting to the solution. Qualifications - Minimum of 4+ years of industry experience in software engineering. - Fluent in at least one major programming language and able to switch between multiple languages and frameworks. - Experience with Go, Scala, PHP, TypeScript, React, Next.js, Swift, and Kotlin. - Knowledge of writing high quality, maintainable, testable, reliable and performant code. - Experience working on a developer infrastructure team or contributing to related open source projects. - Ability to break down complex problems rigorously and understand necessary tradeoffs. - Deep care for developer infrastructure and consistent improvements to the developer ecosystem. - Curiosity, data-driven mindset, critical thinking, and a focus on delivering value. Requirements - Experience in software engineering with a focus on developer experience. - Ability to collaborate effectively with engineers across various platforms. - Strong problem-solving skills across front-end, back-end, or infrastructure work. Benefits - Competitive salary based on location and experience. - Equal opportunity workplace with a commitment to diversity. - Support for individuals with disabilities and reasonable accommodations during the application process.

• Own developer activation end-to-end across APIs, SDKs, CLIs, MCP servers, wallets, and emerging agent interfaces • Drive adoption metrics • Build quickstarts, reference implementations, SDKs • Partner directly with Product and Engineering • Create technical narratives, launch content, demos, and documentation • Carry keynotes and technical presentations • Represent developers internally

• Own developer activation end-to-end across APIs, SDKs, CLIs, MCP servers, wallets, and emerging agent interfaces • Drive adoption metrics that matter: API usage, SDK installs, production integrations, GitHub engagement, and agent retrievals • Build quickstarts, reference implementations, SDKs, CLIs, MCP servers, and developer tooling that make Payward easy to integrate with • Partner directly with Product and Engineering to ensure every launch is developer-ready and agent-friendly on day one • Help define how developers and AI agents discover, understand, and interact with Payward infrastructure • Create technical narratives, launch content, demos, and documentation that establish Payward as a leading developer platform • Carry keynotes, live demos, and technical presentations at industry events and developer conferences • Represent developers internally by identifying friction, surfacing ecosystem needs, and influencing product direction • Help build the long-term DNA, processes, and culture of a world-class Developer & Agent Interface organization