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Pogo Technologies

Priorities may shift quickly. Oftentimes, we're tackling very ambiguous problems that don't have clear-cut answers. At times, you'll need to build things in a day: we live and breathe a value called "Calculated Speed". We don't have structured management (yet!). We expect more than 9 to 5 - raw hours make an impact at our current stage. We trust each team member to create a flexible work schedule that allows them to be most productive while accommodating other priorities outside of work. We also strongly encourage time off to recharge the batteries: in addition to unlimited PTO, we've implemented a minimum 20 days vacation policy.

Engagement Manager

Location

United States

Posted

11 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Engagement Manager

Pogo Technologies

Role Description We're hiring our first Engagement Manager at Pogo to own client relationships from signed deal to growing partnership. As an Engagement Manager, you'll be a trusted partner to our enterprise clients, running end-to-end research engagements and translating Pogo's AI-powered platform into insights that drive real business decisions. This is a founding role so you'll set the standard for how we deliver, what great looks like, and how we scale our client service model as we grow. - Own the full client lifecycle post-sale: onboarding, study design, delivery, and expansion. - Ensure every client sees fast time-to-value and runs more research with Pogo. - Run research engagements end-to-end: scoping studies with clients, configuring them in the platform, reviewing AI-generated insights, and debriefing learnings with client executives. - Be the trusted advisor in the room for clients' strategic questions. - Partner closely with our GTM team on renewals and expansion, identifying opportunities to deepen relationships and grow revenue. - Be the voice of the customer internally, channeling feedback into product and engineering to shape the product roadmap. - Build playbooks, templates, and repeatable motions to scale our client model. Qualifications - 2-4 years of experience at a leading management consulting firm or in a similarly rigorous, client-facing environment. - Bonus: Experience in primary consumer research, whether qualitative or quantitative. - Structured thinker capable of framing messy client problems and designing research approaches. - Exceptional communicator with clarity and confidence in writing and presentations. - Genuinely curious about consumers and insights work. - High-ownership operator who drives engagements without needing direction. - Highly organized with the ability to juggle multiple client engagements simultaneously. - Low ego and a team player who prioritizes outcomes over credit. - Fast learner who adapts quickly to new clients, industries, and problem spaces. - Utilizes AI tools to enhance research, synthesis, and outputs. Benefits - Founding role with real scope to shape processes and client experiences. - Engagements with Fortune 500 clients while being close to the founding team. - Opportunity to bridge consulting experience with vertical AI applications. - Direct line into product and engineering, influencing what is built based on client feedback. - Flexible schedule with unlimited PTO and a minimum of 20 days vacation policy. Why you might not be excited about us - This is a high-ownership role; you'll need to define your own lane. - Managing multiple engagements simultaneously may not suit those who prefer a narrow focus. - Expectations for more than 9 to 5 hours; raw hours make an impact at our current stage.

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