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Pennylane SAS logo
Pennylane SAS

Pennylane est une des FinTech à la plus forte croissance en France, et souhaite bientôt adresser le marché européen. En 5 ans d'existence, nous sommes parvenus à : Nous positionner sur le marché comme un éditeur de solution de comptabilité et de gestion financière innovant. Lever un total de 400 millions d'euros auprès d'investisseurs de renom. Passer de 7 cofondateurs à une équipe de 1000 collaborateurs. Construire une équipe internationale composée de collaborateurs issus de 25 pays différents. Gagner la confiance de milliers d'utilisateurs. Déjà plus de 900,000 TPE/PME et plus de 6000 cabinets d’expertise-comptable utilisent Pennylane en France.

Salesforce Operations Specialist

Revenue OperationsRevenue OperationsFull TimeRemoteMid LevelTeam 501-1,000

Location

Europe

Posted

40 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Salesforce Operations Specialist

Pennylane SAS

Role Description Are you looking to have an impact on the daily life of millions of entrepreneurs in France (and tomorrow in Europe)? Are you looking for a work environment that values trust, proactivity, and autonomy? Are our Engineering principles aligned with your vision? Then, Pennylane is the right place for you! Why we're hiring a Salesforce Operations Specialist: - Our internal teams (Sales, Customer Success, Marketing, Finance, Ops) rely heavily on Salesforce to deliver exceptional service to our customers. - With 600+ internal users and rapidly scaling operations, keeping Salesforce healthy, efficient, and user-friendly is critical. - The Salesforce Operations Specialist ensures operational excellence by providing responsive support, maintaining system quality, and proactively reducing the operational burden over time. - This is not a ticket-processing role; it's a role for someone who wants to make their own queue obsolete. Your mission has three dimensions: - Keep Salesforce running smoothly (aka Run) - Respond to and resolve various support requests. - Improve the platform using OOTB tools (flows, layouts, etc.). - Handle user access, permissions, and configuration changes. - Maintain data quality and resolve data issues. - Triage incoming requests and escalate appropriately. - Manage Salesforce related IT tickets (account creation, login issues, etc.). - Bridge business and engineering (aka Translate) - Gather and qualify requirements from stakeholders across Sales, Customer Success, Marketing, and Finance. - Translate operational needs into clear, actionable items for the squad. - Participate in scoping sessions and help prioritize incoming requests based on impact and feasibility. - Be the person who can sit in a room with an Ops and an engineer and make sure they're talking about the same thing. - Make the Run smaller over time (aka Improve) - Identify patterns in support requests that indicate training gaps or missing tooling. - Contribute in building guided actions and self-service tools so users can help themselves. - Create and maintain documentation and training materials. - Deliver training sessions to reduce repeat questions. - Automate repetitive tasks to free up your own time. - Track metrics and report on progress toward ticket reduction goals. Qualifications - 2-5 years of experience as a Salesforce Administrator, Functional consultant, or similar operational role. - Strong hands-on Salesforce skills: user management, permissions, profiles, reports, dashboards, basic flows. - Proven track record of improving processes, not just executing them. - Excellent communication skills; you'll work with a lot of stakeholders across all departments. - Problem-solving mindset: you see patterns, not just individual tickets. - Autonomy and ownership: you can prioritize your own work and push back when needed. - Fluency in French and good level of English. Requirements - Background in training delivery or documentation (nice to have). - Data quality or governance experience (nice to have). - Familiarity with Jira, Slack workflows, or similar tools (nice to have). Benefits - Work in a rapidly growing Fintech environment. - Be part of a diverse team with more than 25 nationalities. - Enjoy a strong remote-friendly culture. - Access to training and development opportunities. Company Description Pennylane is one of the fastest growing Fintechs in France (and soon to be in Europe!). In 5 years of existence, we’ve managed to: - Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountants. - Raise a total of €400 million, including from Sequoia, the famous fund from Silicon Valley. - Grow from 7 cofounders to 1000 happy Pennylaners. - Build an international environment with a strong remote-friendly culture. - Earn the trust of thousands of customers and accounting firms. - Have more than 1,000,000 small and medium-sized enterprises (SMEs) and over 6000 accounting firms using Pennylane in France!

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