Role Description As a Customer Growth Manager (CGM), your focus will be exclusively on upselling and cross-selling to existing customers through outbound and product-led growth initiatives. You should be a dynamic and results-driven individual. - Build and manage a customer pipeline that aims to achieve above-quota sales performance. - Ensure that deals are of high quality with minimal post-sale fallout. Qualifications - Proven track record of success in sales, with a focus on upselling or account expansion, preferably within the hotel tech space. - Experience and/or education in hospitality operations. - Strong understanding of hospitality industry trends and challenges. - Ability to build and maintain long-term relationships with clients. - Problem-solving mindset, with a demonstrated ability to analyze customer requirements and propose tailored solutions. - Excellent communication and negotiation skills, with the ability to convey complex technical concepts to non-technical stakeholders. - Self-motivated and goal-oriented, with a relentless drive to exceed targets. - Proficiency with Salesforce, Google Business Suite, Groove, Zendesk, Canva, Generative A.I. - Willingness to travel as required (< 10%). Requirements - Meet and exceed ambitious targets and revenue goals set by the customer growth management team. - Develop and maintain strong relationships with key stakeholders and decision-makers. - Proactively identify upselling opportunities within the existing customer base through strategic account analysis and regular communication. - Understand the unique needs and challenges of each customer and position additional software products or features that align with their business objectives. - Prepare and deliver persuasive sales presentations, proposals, and product demonstrations that are tailored to each customer's specific needs. - Collaborate with the onboarding and product teams to ensure smooth implementation of upsold products. - Keep abreast of industry trends, competitor activities, and market developments to identify new upselling opportunities and stay ahead of the curve. Benefits - Remote First, Remote Always. - PTO in accordance with local labor requirements. - Monthly Wellness Fridays - enjoy an extra long weekend every month. - Full Paid Parental Leave. - Home office stipend based on country of residency. - Professional development courses in Cloudbeds University. - Access to professional development, including manager training, upskilling, and knowledge transfer.

Title: Customer Success Representative 2 Location: Louisville United States Job Description: Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success. Why should you apply? We invest in you! - Industry-leading health insurance on Day 1! - Competitive Pay - 401(K) + company match - 10 Paid Company Holidays - Paid Time Off - Professional training - Family-owned business over 100 years in service - An opportunity for career advancement, working as part of an empowering workforce Job Purpose and Overview Customer Success Representative 2&rsquo;s is the initial point of contact for customers and our sales team, providing support in various aspects or order processing. Customer Success Representative&rsquo;s II primary function is to help ensure operational excellence through extended knowledge, responsibility, and processes. Providing support in resolving complex issues through ownership or leveraging insights and perspectives of our cross functional teams. Manage customer complaints effective while maintain professionalism and finding resolution within established guidelines. Works closely with cross functional teams to ensure best-in-class customer experience. Shift Schedule: Typically, Monday-Friday 7:30AM-4:00 PM, with willingness to flex work hours based upon customer need, regional location, or leader direction Hybrid Work Eligibility & Travel Requirements: Hybrid Schedule with 3 days per week at the Louisville, KY Distribution Center. Relocation Assistance: None What will you do as a Customer Success Rep 2 at Dawn Foods? - Manage assigned accounts through open lines of communication by having regular check-ins, order updates, and driving e-commerce platform. Notify customers promptly about shortages or supply delays that impact service, providing specifics about timelines and/or alternate options. - Support and collaborate with peers during PTO coverage to ensure that essential tasks are completed effectively - Manage Customer Concerns/Credit process, and process return authorizations (customer calls with concerns of quality issues, truck hits a dock, etc.) Coordinate internally that appropriate approvals occur, documenting, and aligning paperwork to ensure alignment prior to issuing credit. - Collaborate directly with cross functional Teams to trouble shoot customer issues and ensure excellent customer service throughout the entire customer journey. - Utilize Salesforce to enter Customer Leads and Sample Requests to ensure proper documentation and approvals - Be a Subject Matter Expert for all Dawn facilitated platforms. - All other duties and responsibilities as assigned by Customer Success management. What Does It Take to be a Customer Success Rep 2 at Dawn Foods?  Below are the minimum qualifications to be a fit for this job.   - High school diploma/GED - 3+ Years of Customer Service in an office environment assisting customers through issue resolution. Relevant experience in a Supply Chain/Distribution support related role can also be considered - Strong Problem-Solving Skills - Proficient in Microsoft Excel with practical, hands-on experience - Detail Oriented with the ability to multi-task and work independently - Excellent verbal and written communication skills Below are preferred qualifications to be a fit for this job - Bilingual &ndash; Fluency in Spanish Highly Preferred - Salesforce Experience - SAP Experience Physical Demands & Work Environment The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Ability to work in a Professional office environment and effectively work from home. - Team Member must regularly lift and/or move up to 25 pounds Note: The level of physical effort may vary from site to site and in some cases be greater or lesser than documented here. If this sounds like the opportunity that you have been looking for, please click "Apply.&rdquo; About Our Benefits Dawn is proud to employ the top talent in the baking industry, and we reward our people with comprehensive health and well-being coverage, competitive compensation packages, and award-winning benefit offerings. We also help protect your future financial health with a generous 401(k) matching program that provides additional retirement funds and many tools and resources on financial wellness. Dawn encourages professional growth through tuition assistance and educational programs, and we are always searching for ways to improve our industry-leading services and benefits.   Compensation Range: $50,470-75,710 with bonus potential An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.

Role Description This role will bridge the gap between data analytics and executive-level business strategy. Candidate will be the primary point of contact for this engagement, responsible for defining the RGM roadmap and ensuring the delivery of actionable insights that drive top- and bottom-line growth. - Work on the latest applications of data science to solve business problems. - Serve as the overall lead for the Revenue Growth Management (RGM) program, driving strategic initiatives across pricing, promotions, assortment, and portfolio optimization. - Work directly with client stakeholders to translate business problems into high-level analytics solution designs. - Responsible for managing analytics projects, collaborating with client stakeholders and Tiger’s team situated globally. - Participate in discussions with team members to select and apply relevant analytic techniques and create actionable business insights. - Act as the primary point of contact for client stakeholders and serve as a trusted advisor to VP-level and executive stakeholders. - Define and execute the RGM analytics roadmap, translating business priorities into actionable analytics programs that drive revenue growth and profitability. - Lead client discussions on pricing strategy, promotion effectiveness, trade investment optimization, assortment planning, and commercial performance improvement initiatives. - Partner with business, commercial, sales, marketing, and category management teams to identify opportunities for growth and operational excellence. - Provide strategic recommendations and thought leadership by leveraging analytics to influence key business decisions and long-term growth strategies. - Lead cross-functional teams comprising Analytics, Data Science, Data Engineering, and Business Consulting professionals to deliver high-impact RGM solutions. Qualifications - 12+ years of professional work experience, including at least 3 years of Revenue Growth Management (RGM) experience. - Strong domain expertise within the CPG and/or Manufacturing industry. - Ability to engage with executive/VP-level stakeholders from the client’s team to translate business problems into high-level analytics solution approaches. - Proven experience leading RGM programs and driving initiatives related to Pricing, Promotion Effectiveness, Assortment Optimization, Trade Promotion Analytics, and Portfolio Management. - Strong consulting and stakeholder management skills, with the ability to influence senior business leaders and act as a trusted advisor. - Solid understanding of statistical and machine learning algorithms. - Strong project management and team management skills, with the ability to work with global teams. - Strong SQL skills and hands-on experience with analytic tools such as R and Python, along with visualization tools like Qlik or Tableau. - Demonstrated experience defining analytics roadmaps and delivering strategic recommendations that drive both top-line growth and margin improvement. - Familiarity with commercial analytics, sales analytics, category management, customer profitability analytics, and demand forecasting is highly preferred. - Graduate in Business Analytics, MBA, or equivalent work experience. Benefits - This position offers an excellent opportunity for significant career development in a fast-growing and challenging entrepreneurial environment with a high degree of individual responsibility. Company Description Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning and AI. Our business value and leadership has been recognized by various market research firms, including Forrester and Gartner.

• Lead the relationship, engagement, retention, and monetization strategy for OLX Brazil Group, working across the OLX, ZAP Imóveis and Viva Real brands for both B2C and B2B audiences. • Play a critical role in evolving our Growth Marketing strategy, leading the CRM transformation from a campaign-based operation to an advanced lifecycle marketing model focused on personalization, automation, data intelligence and omnichannel activation. • Build and scale a CRM strategy that drives direct impact on engagement, reactivation, retention, recurrence, conversion, revenue and marketing efficiency. • Evolve the Group's CRM strategy toward a more sophisticated, behavior-driven model based on advanced segmentation, product events, automation and personalization at scale. • Lead the implementation and continuous improvement of Braze and Salesforce Marketing Cloud, ensuring technical excellence, governance, data quality and speed of execution. • Build an integrated lifecycle view for different audiences: buyers, sellers, listers, professional advertisers, real estate agencies, dealerships, brokers and B2B clients. • Design automated journeys for key moments in the user and customer lifecycle. • Transform CRM into a significant Growth lever, connected to Product, Performance, SEO, Brand, Data and Commercial teams. • Develop a high-performing team with analytical depth, operational excellence, strategic vision and strong execution capability. • Act as an influential leader in executive forums, championing priorities, trade-offs, opportunities and CRM impacts on the business.