• Lead the relationship, engagement, retention, and monetization strategy for OLX Brazil Group, working across the OLX, ZAP Imóveis and Viva Real brands for both B2C and B2B audiences. • Play a critical role in evolving our Growth Marketing strategy, leading the CRM transformation from a campaign-based operation to an advanced lifecycle marketing model focused on personalization, automation, data intelligence and omnichannel activation. • Build and scale a CRM strategy that drives direct impact on engagement, reactivation, retention, recurrence, conversion, revenue and marketing efficiency. • Evolve the Group's CRM strategy toward a more sophisticated, behavior-driven model based on advanced segmentation, product events, automation and personalization at scale. • Lead the implementation and continuous improvement of Braze and Salesforce Marketing Cloud, ensuring technical excellence, governance, data quality and speed of execution. • Build an integrated lifecycle view for different audiences: buyers, sellers, listers, professional advertisers, real estate agencies, dealerships, brokers and B2B clients. • Design automated journeys for key moments in the user and customer lifecycle. • Transform CRM into a significant Growth lever, connected to Product, Performance, SEO, Brand, Data and Commercial teams. • Develop a high-performing team with analytical depth, operational excellence, strategic vision and strong execution capability. • Act as an influential leader in executive forums, championing priorities, trade-offs, opportunities and CRM impacts on the business.

• Serve as the primary point of contact and trusted advisor for an assigned portfolio of primary care practices across networks. • Build and maintain strong, trust-based relationships with physicians, practice administrators, and frontline clinical staff. • Conduct proactive outreach to practices, maintain consistent communication cadence, and schedule all performance-related touchpoints. • Act as an advocate for assigned practices internally, ensuring feedback, operational needs, and risks are communicated and addressed across Guidehealth teams. • Facilitate ongoing engagement through regular check-ins, performance reviews, and proactive operational support. • Deliver monthly engagement scorecards to all assigned practices and lead performance review conversations with practice leadership. • Schedule and facilitate quarterly performance meetings covering cost of care, quality metrics, HCC recapture, utilization trends, and care management integration. • Monitor operational performance, engagement metrics, and utilization of Guidehealth services across assigned practices. • Support practices in developing and tracking improvement plans tied to shared savings performance targets. • Maintain accurate and current practice data in HubSpot CRM — contact records, meeting logs, action items, and engagement status — on a consistent basis. • Document meeting notes following every practice touchpoint and distribute action item summaries with clear ownership and timelines.

• Own the full post-sale customer lifecycle for a portfolio of ~60 mid-market accounts, serving as their primary point of contact and trusted advisor • Develop deep expertise in OnitX to guide customers toward outcomes that solve their most pressing legal operations challenges • Proactively monitor account health, identify at-risk customers, and execute mitigation plans before issues escalate • Conduct regular business reviews to align on customer goals, demonstrate value, and surface expansion opportunities • Partner with the Renewals team to support on-time renewals and reduce churn within your portfolio • Collaborate cross-functionally to advocate for customer needs and share feedback with Product and Implementation teams • Develop and share best practices across the CS org to continuously improve efficiency and effectiveness

• Portfolio Management: Serve as the primary point of contact for a dedicated portfolio of 35–38 Scaled accounts (under $200k ARR) post-implementation, successfully balancing 1-to-many programmatic initiatives with targeted high-impact 1-to-1 engagements. • Retention & Renewal: Manage the subscription renewal pipeline for your assigned portfolio and maintain close cognizance of customer health in order to proactively eliminate barriers to adoption and value. • Sales Collaboration: Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process. • Account Expansion: Develop deep, trusting relationships with customer key personnel and larger teams to efficiently seek and develop up-sell / cross-sell opportunities across a high-velocity account base. • Cross-Functional Coordination: Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion. • Data-Driven Insights: Monitor and identify product utilization trends across your portfolio, providing feedback to Saviynt cross-functional teams to support continuous improvement -- finding ways to better support customer use cases and corporate identity strategies. • Partner Alignment: Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption. • Scaled Enablement: Plan and deliver education for customers on new features and releases, leveraging webinars, automated campaigns, and digital enablement channels to effectively reach your full portfolio. • Customer Advocacy: Act as the voice of the SMB Scaled customer segment and collect feedback to drive continuous improvement across all areas including product.