Title: Patient Account Representative Location: Glen Rock, NJ Full-Time / Hybrid Department: Billing Job Description: SportsMed Physical Therapy is seeking a Patient Account Representative to join our team in Glen Rock NJ. This position will begin training on site in Glen Rock, NJ and transition to Hybrid-Remote after 1-2 months Responsibilities - Respond to high volume of inbound calls to resolve billing and collection issues with patients - Ensure all billing changes, charge offs, escalations, interactions etc. are correctly documented in billing and/or HRM software in a timely manner - Properly escalate billing issues where necessary - Review new patient records in billing software and initiate billing process - Work with clinic staff to resolve patient authorization issues - Review existing claims in billing software and follow up on outstanding issues - Review outdated claims in billing software to research and resolve as necessary - Review outdated claims in billing software and prepare for collection as necessary - Follow company processes and procedures carefully - Prepare and update summary documentation as required - Other duties as assigned by management - Ability to meet deadlines and expected collection goals - Ability to work independently, and be self-motivated - Strong critical thinking and investigative skills. Qualifications - HS Diploma required, two years post-secondary education preferred - Minimum 2 years’ experience with medical billing required (1 year with 2-year college degree or greater) - Solid understanding of medical billing software and procedures preferred (Kareo, WebPT, Navinet, CMD, etc.) - Experience with HRM software such as WebPT preferred - Ability to multitask and manage time effectively with minimum supervision - Excellent written and verbal communication skills - Strong Excel skills - Outstanding problem-solving and organizational abilities - Keen attention to detail with strong analytical skills - A professional, courteous, enthusiastic, and conscientious attitude, willing to fulfill group goals and work requirements - Ability to deal positively with coworkers and supervisors, and support management decisions - Ability to function as a contributing team member while meeting deadlines and productivity standards - Bilingual-Spanish highly preferred - Both in-network and out-of-network billing experience - Bilingual Spanish What we offer - Competitive pay - Excellent career growth opportunity - Medical, Dental, Vision, Life and Disability insurance - PTO, sick time, paid holidays, 401k - Pay Range: $20.00 - $23.00 per hour $20 - $23 an hour These job responsibilities listed are not designed to cover or be a comprehensive listing of all the responsibilities of the position and required for this job. The responsibilities may change at any time with or without notice.

• The Territory Manager will be responsible for overall sales of respective XPEL products (automotive, architectural, marine, etc) in their assigned territory. • Drive sales within the assigned territory, demonstrating a dedicated focus on meeting or exceeding growth objectives. • This role is an active selling role that requires it to be "in the field" 100% of the time with current and potential customers. • Maintain and enhance customer satisfaction by delivering exceptional service and building strong, long-term relationships with existing clients. • Monitor and analyze customer product usage, identifying opportunities to introduce new products and maximize revenue. • Manage and develop business relationships, providing regular management summary reports as required. • Serve as the primary point of contact for customers, ensuring effective communication and support through various channels, including email, phone, online presentations, screen-share, and in-person meetings. • Conduct individual market analysis to develop and implement customer acquisition and conquest strategies. • Follow up on sales leads, collaborating with the Sales Administration team for efficient client onboarding and integration. • Work closely with the install operations manager to ensure seamless coordination between sales and operations. • Proactively seek new opportunities for growth by going outbound and creating strategic initiatives. • Stay informed about industry trends and updates through participation in internal educational training, reading professional publications, and maintaining personal networks.

• The Territory Manager will be responsible for overall sales of respective XPEL products (automotive, architectural, marine, etc) in their assigned territory. • Drive sales within the assigned territory, demonstrating a dedicated focus on meeting or exceeding growth objectives. • This role is an active selling role that requires it to be "in the field" 100% of the time with current and potential customers. • Maintain and enhance customer satisfaction by delivering exceptional service and building strong, long-term relationships with existing clients. • Monitor and analyze customer product usage, identifying opportunities to introduce new products and maximize revenue. • Manage and develop business relationships, providing regular management summary reports as required. • Serve as the primary point of contact for customers, ensuring effective communication and support through various channels, including email, phone, online presentations, screen-share, and in-person meetings. • Conduct individual market analysis to develop and implement customer acquisition and conquest strategies. • Follow up on sales leads, collaborating with the Sales Administration team for efficient client onboarding and integration. • Work closely with the install operations manager to ensure seamless coordination between sales and operations. • Proactively seek new opportunities for growth by going outbound and creating strategic initiatives. • Stay informed about industry trends and updates through participation in internal educational training, reading professional publications, and maintaining personal networks.

• Manage and further develop key retail customers in a highly competitive and dynamic environment. • Negotiate annual agreements on pricing, terms, and promotional frameworks, and build sustainable commercial partnerships. • Manage and develop a defined portfolio of CBG retail customers, driving growth and long-term customer value. • Achieve the agreed annual financial targets as well as all customer-related sales KPIs. • Analyze market and customer developments and closely monitor competitors to identify growth opportunities. • Ensure excellent execution of category and brand strategies at the customer level. • Take responsibility for the operational management of assigned customers (e.g., forecast tracking, promotion evaluation, sell-in/sell-out analyses, etc.). • Work closely with cross-functional and international teams (e.g., Customer Service, Shopper Marketing, Supply Chain, Area Teams).