• Support the development and implementation of policies, procedures, and other compliance program elements for CHL and its Affiliates. • Assist in tracking changes and updates to LRRs, regulatory agency policy statements, and guidance to identify when new or revised disclosures, policies, or procedures are needed. • Periodically review current disclosures, policies, and procedures to ensure accuracy and completeness. • Conduct periodic vendor risk assessments to identify and evaluate potential risks. • Work with ERM partners and the line of business to ensure compliance changes are implemented timely. • Ensure completion of risk governance and compliance program activities, as assigned, to include remediation and progression through the issue management lifecycle. • Work with management to develop and adhere to an internal mortgage origination state and federal regulatory disclosure review schedule. • Act as a backup for regulatory exams, consumer complaints, and other responsibilities as needed. • Work on other assigned compliance-related projects, as needed.

• Responsible for manufacturer program operations and client relationship • Supervise and coordinate daily workflow with leadership • Understand and coordinate all patient assistance program requirements with appropriate departments • Examine metrics and reporting daily for all program activity and ongoing trending • Facilitate data requirements between clients and third parties • Facilitate communication and collaboration for all program changes and updates between all departments • Responsible for program specific SOP management and documentation processes • Assist with program change requests for PRM updates • Present on demand data to Executive Team as requested • Demonstrate a high aptitude for learning about the specialty pharmacy healthcare environment • Provide communication and follow-up to ensure staff are fully informed of all new information related to products, procedures, customer needs, and company related issues, changes, or actions • Responsible as program SME at business reviews • Responsible to continuously look for ways to improve program.

Role Description Under the supervision of the Director of Clinical Operations, the Crisis Response Center Program Manager will lead members of the clinical team (Crisis Support Specialists and Crisis Clinicians) in providing high quality evidenced-based care. They are responsible for the operations of the Crisis Response Center, including supervising licensed and unlicensed staff, ensuring Crisis Support Specialists and Crisis Clinicians duties are performed, and contract requirements are met. This position manages the daily workflow while simultaneously providing person served care, as needed. - Provides management oversight to the Crisis Response Center operations. - Ensures tele-video assessments are done timely and accurately. - Ensures Crisis Support Specialists and Crisis Clinicians duties are performed, and contract requirements are met. - Conducts scheduled and consistent supervision to licensed and unlicensed staff. - Accessible during scheduled shifts and on call for 24/7 supervision. - Ensures all procedures and protocols are followed on every phone queue. - Ensures timely and adequate follow up to all quality-of-care concerns. - Ensures maintenance of call quality and adherence to company guidelines. - Promotes a positive image of HealthSource by developing effective business relationships. - Adapts to changing work priorities and a fast-paced environment. - Provides education, supportive counseling, problem solving, role modeling, referral, advocacy, crisis intervention, and other information as needed. - Participates in the hiring, training, and evaluation of those supervised. - Actively engages in quality initiatives and influences programs for improvement. - Manages shift coverage with other managers for 24/7 support. - Provides crisis call and screen coverage as necessary. - Leads with and promotes HealthSource values. - Supports staff engagement and retention. - Performs all other duties as assigned. Qualifications - Current Master’s degree, clinically licensed preferred, in a human service-related field and licensed through the Kansas Behavioral Sciences and Regulatory Board (BSRB). - Five (5) years supervisory and/or program management experience preferred. - Three (3) years crisis management experience preferred. - One (1) year experience working in a call center preferred. - Experience with the CMHC system preferred. - Strong diagnostic ability and knowledge base on behavioral health assessments and psychiatric disorders. - Ability to work independently and in cooperation with others. - Strong oral and written communication skills. - Strong interpersonal skills in working with diverse populations. - Strong organizational skills. - Demonstrates superior customer service skills. - Prior computer experience and basic computer fluency. - Demonstrates ability to learn and use new technologies. - Maintains effective, cooperative working relationships. - Demonstrates an energetic and positive approach to workplace changes. - Prepares and submits comprehensive and accurate reports to the Department of Child and Families (DCF). - Must maintain confidentiality and meet HIPAA standards. - Must successfully complete background checks. Benefits - Flexible scheduling to support a positive work-life balance. - Full remote capabilities. - HealthSource pays 65% of health and dental insurance costs. - Employees are provided 8 paid holidays, 2 floating holidays, and paid time off. - Employees are eligible to participate in our 401k after their first year of employment. - Access to unlimited trainings and CEUs through Relias, our Learning Management System. - A variety of other benefits are offered and can be found in the Employee Handbook.

Role Description - Design LLM prompts and evaluate model outputs for nonprofit and community programs. - Develop rubric style tasks to assess the effectiveness of philanthropy initiatives. - Collaborate with philanthropy professionals to enhance program delivery and impact. - Review and refine AI-generated content to ensure alignment with community objectives. - Work independently and asynchronously to meet project deadlines and improve outcomes. Qualifications - Experience in nonprofit, community, and philanthropy sectors. - Proficiency in designing LLM prompts and evaluating model outputs. - Familiarity with rubric style tasks through Mercor. Requirements - Contract position. - Compensation: $50–$100/hour. - Location: Remote. Company Description Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Application Process - Upload resume. - AI interview based on your resume. - Submit form. Resources & Support - For details about the interview process and platform information, please check: Interview Process . - For any help or support, reach out to: support@mercor.com . - Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.