Healthsource Integrated Solutions Inc

Role Description The Data & Reporting Analyst will lead the organization’s transition into a data-informed not-for-profit. This position is responsible for extracting, analyzing, and visualizing clinical and operational data to meet rigorous state contract requirements and support advocacy efforts. The ideal candidate will transform raw clinical documentation into real-time, meaningful dashboards for internal leadership, funders, and stakeholders. Key Responsibilities - Dashboard Development & Maintenance: Design, build, and maintain interactive, real-time dashboards and reports using native software tools (Tableau and Metabase). - Contract Compliance Reporting: Own the execution and timely delivery of all required state contract reports, ensuring absolute accuracy and compliance with state data standards. - Data Storytelling & Advocacy: Translate complex mental health data sets into scannable, clear visual stories and briefs for non-technical stakeholders, including board members, community partners, and funders. - Data Quality Assurance: Partner with clinical staff to audit data entry workflows, identify gaps in documentation, and implement standard data collection processes to improve data integrity. - Ad-Hoc Analysis: Respond efficiently to rapid-turnaround data requests from leadership and external funders with attention to funding cycle deadlines. - Strategic System Development: Evaluate current data workflows and provide recommendations on the future state of a centralized data repository to streamline multi-system reporting. Qualifications - Experience: 2–4 years of experience in data analysis, business intelligence, or reporting, preferably within a healthcare, mental health, or non-profit setting. - Technical Proficiency: Strong proficiency in SQL and experience working with relational databases. Proven ability to extract, blend, and analyze data from multiple disparate software systems. Proven hands-on experience creating dashboards in Tableau and/or Metabase or related technologies. - Communication: Exceptional written and verbal communication skills; ability to explain the story behind the data to diverse audiences. - Mission Alignment: Understanding of or strong interest in community mental health services and the unique landscape of non-profit funding. - Additional Skills: Candidates with experience using Python and/or ETL processes are highly encouraged to apply, but these skills are not required. Requirements - Frequently required to speak, write and memorize. - Constantly required to talk, read, problem solve, see, hear and sit. - Push, pull, lift or carry twenty (20) pounds. - Occasionally required to bend, twist, squat, kneel, stand, walk or balance. Benefits - Our company pays 65% of health and dental insurance costs. - We also provide 6 paid holidays, 4 float holidays and paid time off. - Our employees are eligible to participate in our 401k after their first year of employment. - We pay for CEUs through Relias, our Learning Management System.

Role Description Under the supervision of the Director of Clinical Operations, the Crisis Response Center Program Manager will lead members of the clinical team (Crisis Support Specialists and Crisis Clinicians) in providing high quality evidenced-based care. They are responsible for the operations of the Crisis Response Center, including supervising licensed and unlicensed staff, ensuring Crisis Support Specialists and Crisis Clinicians duties are performed, and contract requirements are met. This position manages the daily workflow while simultaneously providing person served care, as needed. - Provides management oversight to the Crisis Response Center operations. - Ensures tele-video assessments are done timely and accurately. - Ensures Crisis Support Specialists and Crisis Clinicians duties are performed, and contract requirements are met. - Conducts scheduled and consistent supervision to licensed and unlicensed staff. - Accessible during scheduled shifts and on call for 24/7 supervision. - Ensures all procedures and protocols are followed on every phone queue. - Ensures timely and adequate follow up to all quality-of-care concerns. - Ensures maintenance of call quality and adherence to company guidelines. - Promotes a positive image of HealthSource by developing effective business relationships. - Adapts to changing work priorities and a fast-paced environment. - Provides education, supportive counseling, problem solving, role modeling, referral, advocacy, crisis intervention, and other information as needed. - Participates in the hiring, training, and evaluation of those supervised. - Actively engages in quality initiatives and influences programs for improvement. - Manages shift coverage with other managers for 24/7 support. - Provides crisis call and screen coverage as necessary. - Leads with and promotes HealthSource values. - Supports staff engagement and retention. - Performs all other duties as assigned. Qualifications - Current Master’s degree, clinically licensed preferred, in a human service-related field and licensed through the Kansas Behavioral Sciences and Regulatory Board (BSRB). - Five (5) years supervisory and/or program management experience preferred. - Three (3) years crisis management experience preferred. - One (1) year experience working in a call center preferred. - Experience with the CMHC system preferred. - Strong diagnostic ability and knowledge base on behavioral health assessments and psychiatric disorders. - Ability to work independently and in cooperation with others. - Strong oral and written communication skills. - Strong interpersonal skills in working with diverse populations. - Strong organizational skills. - Demonstrates superior customer service skills. - Prior computer experience and basic computer fluency. - Demonstrates ability to learn and use new technologies. - Maintains effective, cooperative working relationships. - Demonstrates an energetic and positive approach to workplace changes. - Prepares and submits comprehensive and accurate reports to the Department of Child and Families (DCF). - Must maintain confidentiality and meet HIPAA standards. - Must successfully complete background checks. Benefits - Flexible scheduling to support a positive work-life balance. - Full remote capabilities. - HealthSource pays 65% of health and dental insurance costs. - Employees are provided 8 paid holidays, 2 floating holidays, and paid time off. - Employees are eligible to participate in our 401k after their first year of employment. - Access to unlimited trainings and CEUs through Relias, our Learning Management System. - A variety of other benefits are offered and can be found in the Employee Handbook.

Role Description Under the supervision of a Crisis Communications Program Manager, Crisis Support Specialists (CSS) provide crisis and suicide intervention, brief supportive counseling, care coordination, and information and referral services over the phone and via text/chat for individuals, families, and agencies seeking assistance. As part of the clinical team, CSSs respond to incoming and scheduled outgoing contacts in a timely and compassionate manner, ensuring all interactions meet contractual obligations and program metrics. CSSs are responsible for assessing immediate needs, providing direct care, and ensuring appropriate follow-up care or referrals to support safety and well-being. - Respond to calls, chats, and texts (988 Suicide & Crisis Lifeline and local crisis lines) in a compassionate and professional manner with a trauma sensitive lens. - Collaborate with individuals in crisis, their family members, and relevant treatment team members (internal and external) to support treatment and recovery. - Deliver person-centered services aimed at promoting skills for coping with and managing behavioral health symptoms, with a focus on recovery and resilience. - Facilitate the use of natural supports and community resources to enhance recovery and resilience. - Assess strengths, identify needs and barriers, and address obstacles related to an individual's crisis and short-term goals. - Provide supportive services such as education, counseling, problem-solving, role modeling, referral, advocacy, and crisis intervention. - Coordinate and facilitate appropriate referrals to community services, including behavioral health and substance use services. - Ensure adherence to all procedures and protocols for the specific service queue (text/chat, crisis calls, or care coordination). - Remain prepared to respond promptly and professionally to service requests throughout scheduled shifts. - Collaborate with Certified Community Behavioral Health Clinics (CCBHCs), hospitals, and other providers to address the needs of individuals served. - Conduct follow-up communications (calls, texts, or chats) to provide postvention support following initial service contact. - Complete all required documentation accurately and in a timely manner. - Maintain current knowledge of all agency and program trainings, completing them as required. - Adapt to shifting work priorities and thrive in a fast-paced environment, while maintaining professionalism and a positive attitude. - Uphold confidentiality and privacy according to Health Information Portability and Accountability Act (HIPAA) standards. - Promote healthy relationships, professional boundaries, ethical practices, and a kind demeanor both in the workplace and as a public representative of the organization. - Demonstrate the ability to work effectively within a team and independently when necessary. - Perform any additional duties as assigned to support the organization's mission and objectives. Qualifications - Bachelor’s degree in social work, human services, or a related field; equivalent relevant experience may also be considered. - A minimum of two (2) years of experience providing person-centered support services. - Proficiency with computers and prior experience using technology independently in a professional setting. - Strong verbal and written communication skills, organizational abilities, and interpersonal skills, especially in working with diverse populations. - Demonstrates excellent customer service abilities. - Ability to quickly learn and navigate new technologies, including software programs and phone systems. - Demonstrates ability to work independently as well as collaboratively with others. - Capable of maintaining effective and cooperative working relationships with both internal and external stakeholders, aligned with HealthSource’s mission. - Displays a positive and proactive attitude towards navigating change and overcoming challenges in a dynamic work environment. - Ability to prepare and submit detailed, accurate reports to the Department of Child and Families (DCF) in accordance with established guidelines and deadlines. - Must pass all required background checks successfully. Requirements - One (1) year of experience working in a Certified Community Behavioral Health Clinic (CCBHC) or Community Mental Health Center (CMHC). - Previous experience providing crisis intervention services (minimum one (1) year). - International Council for Helplines (ICH) Crisis Helpline Specialist Certification within 12 months of hire. Benefits - Flexible scheduling options to promote a healthy work-life balance. - Fully remote work capabilities. - HealthSource covers 65% of health and dental insurance premiums. - Employees receive 8 paid holidays, 2 floating holidays, and additional paid time off. - Eligibility to participate in our 401k matching program after one year of employment. - Unlimited access to trainings and continuing education units (CEUs) through our Learning Management System, Relias. - HealthSource covers the costs for obtaining the ICH Crisis Helpline Specialist Certification. - A variety of other benefits are offered and can be found in the Employee Handbook. - Opportunities for career advancement within the organization. - Additional benefits are available and outlined in the Employee Handbook.

Role Description Responsible for all aspects of the credentialing, recredentialing and privileging processes for all medical providers who provide patient care for HealthSource and their CMHC partners. Responsible for ensuring providers are credentialed, appointed, and privileged with health plans, hospitals, and patient care facilities. Maintain up-to-date data for each provider in credentialing databases and online systems; ensure timely renewal of licenses and certifications. - Compiles and maintains current and accurate data for all providers. - Completes provider credentialing and recredentialing applications; monitors applications and follows-up as needed. - Maintains copies of current state licenses, DEA certificates, malpractice coverage and any other required credentialing documents for all providers. - Maintains corporate provider contract files. - Maintains knowledge of current health plan and agency requirements for credentialing providers. - Sets up and maintains provider information in online credentialing databases and system. - Tracks license and certification expirations for all providers to ensure timely renewals. - Ensures practice addresses are current with health plans, agencies, and other entities. - Processes applications for appointment and reappointment of privileges to various hospitals. - Tracks license, DEA, and professional liability expirations for appointed HIS and CMHS providers. - Maintains HIS and CMHC appointment files, and information in credentialing database. - Audits health plan directories for current and accurate provider information. - Maintains confidentiality of provider information. - Provides credentialing and privileging verifications. - Promotes a positive image of HIS by initiating, developing, and sustaining effective business relationships in the communities served. - Answers and directs all incoming calls to appropriately meet customer needs. - Helps resolve customer issues, completes customer reviews and identifies customer service trends, determines system improvements, and implements change. - Advises the leadership team by providing customer service information and recommendations to support leadership initiatives related to quality standards. - Attracts potential customers by answering service/product questions. - Participate in training classes as outlined by the division, Human Resources and HIS. - Suggest, support, and participate in the quality initiatives undertaken by HIS and suggest, support and influence programs within the division or company that refine systems and processes and improve overall performance. - Performs all other duties as assigned. Qualifications - High School diploma or GED required. - Associate or vocational degree preferred. - Certified Provider Credentialing Specialist (CPCS) preferred. - Two (2) years of relevant credentialing experience preferred. - Ability to organize and prioritize work and manage multiple priorities. - Excellent verbal and written communication skills including letters, memos and emails. - Excellent attention to detail. - Ability to research and analyze data. - Ability to adapt to changing work priorities and a fast-paced environment while maintaining a professional and positive attitude. - Ability to establish and maintain effective working relationships with providers, management, staff, and contacts outside the organization. - Demonstrated ability to use computer software applications (Microsoft Office suite) and internet resources. - Ability to work independently on projects and ask for support as necessary. - Demonstrates poise, tact, and diplomacy with the ability to handle sensitive and confidential information and situations to meet HIPAA standards for confidentiality. - Must successfully complete background checks. Requirements - Constantly required to speak, write, and memorize. - Constantly required to talk, read, problem solve, see, hear, and sit. - Push, pull, lift or carry twenty (20) pounds. - Occasionally required to bend, twist, squat, kneel, stand, walk, or balance. Additional Duties Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.

Description Join a growing team integral to supporting residents of Nursing Facilities for Mental Health (NFMHs) grow in their recovery and reintegrate into community settings! HealthSource's Olmstead Servicers Department coordinates care among a variety of partners to ensure residents have every chance and resource needed to discharge from Nursing Facilities. As a team member, you will be a champion for residents and a partner to all service providers in improving outcomes for residents. As a part of the Administrative Services Department at HealthSource, the Olmstead Services team offers a supportive team environment that fosters growth, learning, and professional development. Joining the team will offer opportunities to learn new intervention skills, including certification in Wellness Recovery Action Planning (WRAP) and access to free CEUs through our learning management platform. We also offer a variety of benefits, including health plan coverage, 401(k), and paid time off. Job Summary: Under the direction of assigned supervisors, Case Managers for Olmstead Services provide on-site, third-party case management services to residents of Nursing Facilities for Mental Health (NFMH) to facilitate residents’ return to the community of their choice. Case Managers will be responsible for coordinating services between NFMH staff and Certified Community Behavioral Health Clinics (CCBHCs) to ensure alignment with Pre-Admission Screening and Resident Review (PASRR) recommendations and the resident's identified goals. They will be the primary connector for all parties, including but not limited to CCBHCs and CDDOs, related to successful discharge planning for the resident. Case Managers will deliver all services in alignment with trauma-informed principles and supporting informed consumer choice. Essential Job Responsibilities: - Be on-site at the NFMH to meet with residents and other service providers several days per week to complete at least one monthly one-on-one meeting with NFMH residents and/or legal guardian (as relevant). - Ensure alignment of services offered by all providers and residents’ goals on a regular basis. - Act as a liaison between NFMH nursing and social service staff, CCBHC Liaisons, CDDO Liaisons, Specialized Services, and other providers. - Ensure that all relevant parties, including teams at the state agency, are notified of significant changes to a resident’s status. - Complete all contract reporting requirements, including monthly reports and narrative resident reports. - Demonstrate excellence in a person-centered, culturally competent approach, ensuring that residents are empowered to identify goals and preferences for their next steps after an NFMH admission. - Promote a positive image of HealthSource by initiating, developing, and sustaining effective relationships with Olmstead Services stakeholders. - Actively engage in the quality initiatives undertaken by HealthSource. - Adapt to changing work priorities and a fast-paced environment while maintaining a professional and positive attitude. - Maintain confidentiality per Health Information Portability and Accountability Act (HIPAA) and relevant state statutes. - Lead with and promotes HealthSource values. - Perform all other duties as assigned. Physical Demands: - Frequently required to speak, write, and memorize. - Constantly required to talk, read, problem solve, see, hear, and sit. - Push, pull, lift, or carry 20 pounds. - Occasionally required to bend, twist, squat, kneel, stand, walk or balance. Additional Duties: Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor Benefits: - Flexible scheduling options to promote a healthy work-life balance. - Fully remote work capabilities. - HealthSource covers 65% of health and dental insurance premiums. - Employees receive 8 paid holidays, 2 floating holidays, and additional paid time off. - Eligibility to participate in our 401k matching program after one year of employment. - Unlimited access to trainings and continuing education units (CEUs) through our Learning Management System, Relias. - HealthSource covers the costs for obtaining the ICH Crisis Helpline Specialist Certification. - A variety of other benefits are offered and can be found in the Employee Handbook. - Opportunities for career advancement within the organization. - Additional benefits are available and outlined in the Employee Handbook. Shift: Monday - Friday 8am - 5pm Requirements Required Job Qualifications: - Bachelor's Degree in social work or other human service-related field, or equivalent experience. - Two (2) years of experience working with individuals with mental illness, substance misuse disorders, and/or IDD required. - Experience with or knowledge of the CCBHC system and other social service networks serving Kansas, preferred. - Case management, patient advocacy, or care coordination experience preferred. - Ability to work independently and in cooperation with others; - Strong oral and written communication skills; - Strong interpersonal skills in working with diverse populations; - Strong organizational skills; - Demonstrate superior customer service skills; - Prior computer experience and basic computer fluency; - Demonstrate ability to learn and use new technologies, including computer programs and health record systems; - Access to reliable transportation, and a valid Driver's License; - Maintain effective, cooperative working relationships with people, both internally and externally, as it relates to the operations and business of HealthSource; - Demonstrate an energetic and positive approach to the rapidly evolving changes and challenges of a complex workplace; - Must successfully complete all required background checks.

Description Job Title: Crisis Clinician Department: Crisis Response Center Reports to: Crisis Response Center Manager Job Classification: Exempt, full-time Job Summary: Under the supervision of the Crisis Response Center Manager, Crisis Clinicians are part of the clinical team and provide judgment free assessments and interventions to individuals who are experiencing an acute behavioral health crisis via televideo screenings and over the phone crisis support. Crisis Clinicians provide crisis intervention, risk assessments, and supportive counseling with the goal of connecting individuals with the necessary resources and to help support the individual in their treatment and recovery. Essential Job Responsibilities: - Conduct crisis assessments which include assessing for risk and safety, interventions, and appropriate referrals. - Work in collaboration with the individual served, family members or others they want involved in their treatment and other treatment team members (internal and external) to help support the individual in their treatment and recovery. - Provide person-centered services with a rehabilitation and recovery focus designed to promote skills for coping with and managing behavioral health symptoms. - Provide education, supportive counseling, problem solving, role modeling, referral, advocacy and other information as needed. - Coordinate and facilitate referrals to appropriate services in the community, including but not limited to behavioral health care and substance use services. - Remain prepared to quickly respond to calls at all times during scheduled shift, when not providing a televideo service. - All services should be delivered in a compassionate and professional manner with a trauma sensitive lens. - Collaborate with CMHCs/CCBHCs, hospitals, and/or other providers regarding persons served needs. - Complete follow-up calls to provide postvention for persons served following initial service. - Conduct State Hospital Assessments and referrals for involuntary hospitalization based on the Kansas Care and Treatment statutes. - Attend Care and Treatment hearings for individuals referred for involuntary hospitalization. - Complete all documentation from screen accurately and before conclusion of shift. All other documentation should be completed within 24-hours including any occurrence/incident reports as necessary. - Complete and remain current in all agency and program trainings. - Credentialing requests should be completed within the first 24-hours of shift schedule. - Establish appropriate and professional boundaries with persons served and treaters. Treat all individuals with dignity and respect at all times. - Consistently demonstrate the ability to work effectively within a team as well as individually. - Attend regularly scheduled staff meetings. - Maintain confidentiality per Health Information Portability and Accountability Act (HIPAA). - Perform all other duties as assigned. Physical Demands: - Frequently required to speak, write, and memorize. - Constantly required to talk, read, problem solve, see, hear, and sit. - Push, pull, lift, or carry 20 pounds. - Occasionally required to bend, twist, squat, kneel, stand, walk or balance. Additional Duties: Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor. Benefits: - Flexible scheduling to support a positive work-life balance. - Full remote capabilities. - HealthSource pays 65% of health and dental insurance costs. - Employees are provided 8 paid holidays, 2 floating holidays, and paid time off. - Employees are eligible to participate in our 401k after their first year of employment. - Access to unlimited trainings and CEUs through Relias, our Learning Management System. - A variety of other benefits are offered and can be found in the Employee Handbook. Employee signature: Date: Crisis Clinician Job Description Approval: 01.08.2024 Requirements Required Job Qualifications: - Master’s degree in social work, psychology, counseling, or marriage and family therapy. - Licensed or eligible for licensure by the Kansas Behavioral Sciences Regulatory Board. - Maintain licensure by the Kansas Behavioral Sciences Regulatory Board. - Two (2) years of experience providing client related services. - One (1) year providing crisis intervention services. - One (1) year of experience working in CMHCs is preferred. - Ability to work independently and in cooperation with others; - Strong oral and written communication skills; - Strong interpersonal skills in working with diverse populations; - Strong organizational skills; - Demonstrates superior customer service skills; - Prior computer experience and basic computer fluency, as well as the ability to pull, interpret, and data to current practices and future initiatives; - Demonstrates ability to learn and use new technologies, including computer programs and phone systems; - Maintains effective, cooperative working relationships with people, both internally and externally, as it relates to the operations and business of HealthSource and ComplianceOne; - Demonstrates an energetic and positive approach to the rapidly evolving changes and challenges of a complex workplace; - Prepare and submit comprehensive and accurate reports to the Department of Child and Families (DCF) in accordance with mandated guidelines and timelines; - Must successfully complete all required background checks.

Description Job Title: Crisis Support Specialist Department: Crisis Response Center Reports to: Crisis Communications Program Manager Job Classification: Exempt, full-time Job Summary: Under the supervision of a Crisis Communications Program Manager, Crisis Support Specialists (CSS) provide crisis and suicide intervention, brief supportive counseling, care coordination, and information and referral services over the phone and via text/chat for individuals, families, and agencies seeking assistance. As part of the clinical team, CSSs respond to incoming and scheduled outgoing contacts in a timely and compassionate manner, ensuring all interactions meet contractual obligations and program metrics. CSSs are responsible for assessing immediate needs, providing direct care, and ensuring appropriate follow-up care or referrals to support safety and well-being. Essential Job Responsibilities: - Respond to calls, chats, and texts (988 Suicide & Crisis Lifeline and local crisis lines) in a compassionate and professional manner with a trauma sensitive lens. - Collaborate with individuals in crisis, their family members, and relevant treatment team members (internal and external) to support treatment and recovery. - Deliver person-centered services aimed at promoting skills for coping with and managing behavioral health symptoms, with a focus on recovery and resilience. - Facilitate the use of natural supports and community resources to enhance recovery and resilience. - Assess strengths, identify needs and barriers, and address obstacles related to an individual's crisis and short-term goals. - Provide supportive services such as education, counseling, problem-solving, role modeling, referral, advocacy, and crisis intervention. - Coordinate and facilitate appropriate referrals to community services, including behavioral health and substance use services. - Ensure adherence to all procedures and protocols for the specific service queue (text/chat, crisis calls, or care coordination). - Remain prepared to respond promptly and professionally to service requests throughout scheduled shifts. - Collaborate with Certified Community Behavioral Health Clinics (CCBHCs), hospitals, and other providers to address the needs of individuals served. - Conduct follow-up communications (calls, texts, or chats) to provide postvention support following initial service contact. - Complete all required documentation accurately and in a timely manner. - Maintain current knowledge of all agency and program trainings, completing them as required. - Adapt to shifting work priorities and thrive in a fast-paced environment, while maintaining professionalism and a positive attitude. - Uphold confidentiality and privacy according to Health Information Portability and Accountability Act (HIPAA) standards. - Promote healthy relationships, professional boundaries, ethical practices, and a kind demeanor both in the workplace and as a public representative of the organization. - Demonstrate the ability to work effectively within a team and independently when necessary. - Perform any additional duties as assigned to support the organization's mission and objectives. Physical Demands: - Frequently required to speak, write, type, and memorize. - Constantly required to talk, read, problem solve, see, hear, and sit. - Push, pull, lift, or carry 20 pounds. - Occasionally required to bend, twist, squat, kneel, stand, walk or balance. Additional Duties: Additional duties and responsibilities may be assigned to this position at any time. This job description does not limit or imply that these are the only tasks the employee(s) in this role will be responsible for. Employees are expected to follow any job-related instructions and carry out any job-related tasks as directed by their supervisor. Benefits: - Flexible scheduling options to promote a healthy work-life balance. - Fully remote work capabilities. - HealthSource covers 65% of health and dental insurance premiums. - Employees receive 8 paid holidays, 2 floating holidays, and additional paid time off. - Eligibility to participate in our 401k matching program after one year of employment. - Unlimited access to trainings and continuing education units (CEUs) through our Learning Management System, Relias. - HealthSource covers the costs for obtaining the ICH Crisis Helpline Specialist Certification. - A variety of other benefits are offered and can be found in the Employee Handbook. - Opportunities for career advancement within the organization. - Additional benefits are available and outlined in the Employee Handbook. Career Advancement Opportunities: HealthSource Integrated Solutions values employees having access to professional development and career advancement opportunities for the retention of employees and maintenance of quality services. Below is an outline of the career advancement eligibility requirements for crisis support specialists based on years of service and competencies. Crisis Support Specialist - Less than one (1) year of service with HealthSource. - New hires who demonstrate introductory knowledge and skills for service provision. - Participates in shadowing or reverse shadowing with a CSS I or above. - Demonstrates ability to work independently most of the time after the initial training period Crisis Support Specialist I - One (1) year or more years of service with HealthSource. - Demonstrates basic skills and knowledge necessary to provide care in one or more modality or on one or more lines of service. - Provides care on one primary service area: either text/chat support, crisis calls, or care coordination for individuals in crisis or partners seeking assistance. Crisis Support Specialist II (+$2, per hour) - Two (2) years or more of service with HealthSource. - Demonstrates proficiency in service provision across all modalities and lines of service. - Independently responds to incoming contacts and navigate moderately complex cases with infrequent supervisor support. - Certified Specialist through the International Council for Helplines (ICH). Crisis Support Specialist III (+$2, per hour) - Three (3) years or more of service with HealthSource. - Demonstrates mastery in service provision across all modalities and lines of service. - Provides immediate assistance and mentorship to Crisis Support Specialists in training, while also responding to incoming contacts and care coordination requests. - Troubleshoots complex cases with staff and ensure adherence to protocols. - Certified Specialist through the International Council for Helplines (ICH). Diversity, Equity, Inclusion and Belonging: HealthSource Integrated Solutions is committed to creating and nurturing a diverse, inclusive, and equitable work environment where everyone feels a sense of belonging. As an equal opportunity employer, we welcome all applicants and provide employment consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Requirements Required Job Qualifications: - Bachelor’s degree in social work, human services, or a related field; equivalent relevant experience may also be considered. - A minimum of two (2) years of experience providing person-centered support services. - Proficiency with computers and prior experience using technology independently in a professional setting. - Strong verbal and written communication skills, organizational abilities, and interpersonal skills, especially in working with diverse populations. - Demonstrates excellent customer service abilities. - Ability to quickly learn and navigate new technologies, including software programs and phone systems. - Demonstrates ability to work independently as well as collaboratively with others. - Capable of maintaining effective and cooperative working relationships with both internal and external stakeholders, aligned with HealthSource’s mission. - Displays a positive and proactive attitude towards navigating change and overcoming challenges in a dynamic work environment. - Ability to prepare and submit detailed, accurate reports to the Department of Child and Families (DCF) in accordance with established guidelines and deadlines. - Must pass all required background checks successfully. Preferred Job Qualifications: - One (1) year of experience working in a Certified Community Behavioral Health Clinic (CCBHC) or Community Mental Health Center (CMHC). - Previous experience providing crisis intervention services (minimum one (1) year) - International Council for Helplines (ICH) Crisis Helpline Specialist Certification within 12 months of hire.