Crisis Communication Program Manager
Location
United States
Posted
2 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Crisis Communication Program Manager
Healthsource Integrated Solutions Inc
Role Description Under the supervision of the Director of Clinical Operations, the Crisis Response Center Program Manager will lead members of the clinical team (Crisis Support Specialists and Crisis Clinicians) in providing high quality evidenced-based care. They are responsible for the operations of the Crisis Response Center, including supervising licensed and unlicensed staff, ensuring Crisis Support Specialists and Crisis Clinicians duties are performed, and contract requirements are met. This position manages the daily workflow while simultaneously providing person served care, as needed. - Provides management oversight to the Crisis Response Center operations. - Ensures tele-video assessments are done timely and accurately. - Ensures Crisis Support Specialists and Crisis Clinicians duties are performed, and contract requirements are met. - Conducts scheduled and consistent supervision to licensed and unlicensed staff. - Accessible during scheduled shifts and on call for 24/7 supervision. - Ensures all procedures and protocols are followed on every phone queue. - Ensures timely and adequate follow up to all quality-of-care concerns. - Ensures maintenance of call quality and adherence to company guidelines. - Promotes a positive image of HealthSource by developing effective business relationships. - Adapts to changing work priorities and a fast-paced environment. - Provides education, supportive counseling, problem solving, role modeling, referral, advocacy, crisis intervention, and other information as needed. - Participates in the hiring, training, and evaluation of those supervised. - Actively engages in quality initiatives and influences programs for improvement. - Manages shift coverage with other managers for 24/7 support. - Provides crisis call and screen coverage as necessary. - Leads with and promotes HealthSource values. - Supports staff engagement and retention. - Performs all other duties as assigned. Qualifications - Current Master’s degree, clinically licensed preferred, in a human service-related field and licensed through the Kansas Behavioral Sciences and Regulatory Board (BSRB). - Five (5) years supervisory and/or program management experience preferred. - Three (3) years crisis management experience preferred. - One (1) year experience working in a call center preferred. - Experience with the CMHC system preferred. - Strong diagnostic ability and knowledge base on behavioral health assessments and psychiatric disorders. - Ability to work independently and in cooperation with others. - Strong oral and written communication skills. - Strong interpersonal skills in working with diverse populations. - Strong organizational skills. - Demonstrates superior customer service skills. - Prior computer experience and basic computer fluency. - Demonstrates ability to learn and use new technologies. - Maintains effective, cooperative working relationships. - Demonstrates an energetic and positive approach to workplace changes. - Prepares and submits comprehensive and accurate reports to the Department of Child and Families (DCF). - Must maintain confidentiality and meet HIPAA standards. - Must successfully complete background checks. Benefits - Flexible scheduling to support a positive work-life balance. - Full remote capabilities. - HealthSource pays 65% of health and dental insurance costs. - Employees are provided 8 paid holidays, 2 floating holidays, and paid time off. - Employees are eligible to participate in our 401k after their first year of employment. - Access to unlimited trainings and CEUs through Relias, our Learning Management System. - A variety of other benefits are offered and can be found in the Employee Handbook.
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