Technical Change Manager

Location

Illinois

Posted

12 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Technical Change Manager

Pearl Consulting Group

Title: Technical Change Manager Location: Remote Job Description: Technical Change Manager Location: Chicago - Remote JOB SUMMARY The Technical Change Manager bridges IT/cybersecurity change control processes with organizational change management, ensuring that technology-driven changes are implemented in a controlled, risk-managed manner while preparing impacted users for adoption. Clients operate in high-stakes regulated industries — this role demands ITSM rigor and people-centered thinking. KEY RESPONSIBILITIES - Manage the technical change control process including change request intake, CAB facilitation, and approval workflows for cybersecurity and technology changes - Assess risk, impact, and rollback readiness for proposed changes across IAM, TVM, Network Security, and infrastructure environments - Coordinate change scheduling and communication with client IT, security, and business teams across regulated industries - Develop user-facing communication and readiness content for technology-driven changes - Maintain the forward schedule of change (FSC) and monitor for conflicts across concurrent client engagements - Conduct post-implementation reviews (PIRs) and document lessons learned - Integrate change management practices into Agile, DevOps, or ITSM delivery frameworks as appropriate - Identify patterns in failed or rolled-back changes and drive process improvement QUALIFICATIONS - Bachelor's degree preferred — equivalent experience in IT change management or ITSM is welcome - 3–6 years of experience in IT change management, ITSM, or technology delivery within consulting or enterprise environments - Familiarity with CAB processes, ITIL change frameworks, and ITSM platforms — ServiceNow experience strongly preferred - Knowledge of cybersecurity tooling (IAM, TVM, Network Security) and how changes in these areas affect business operations - Experience with OCM principles or change readiness activities strongly preferred - ITIL v4 certification is a great to have - Strong analytical judgment — you know a high-risk change when you see one

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