Role Description The Lead Business Process Consultant is a senior individual contributor and program-level leader responsible for ensuring the overall success, health, and growth of a portfolio of consulting clients and consultants. This role focuses on: - Portfolio performance, risk management, and client outcomes - Coaching and enabling consultants - Driving consistency, quality, and scalability of delivery - Acting as a bridge between Consulting, Sales, Product, Implementation, and Customer Success The Lead Consultant does not replace the delivery role of the Business or Senior Consultant but amplifies it by providing structure, foresight, governance, and escalation support across the consulting ecosystem. Responsibilities - Portfolio Leadership & Risk Management - Assess portfolio health and proactively identify delivery, adoption, financial, or relationship risks. - Develop and execute risk mitigation strategies to ensure continued client success and retention. - Serve as escalation point for complex or at-risk engagements. - Own client success outcomes across assigned portfolio segments. - Strategic Enablement & Growth - Partner with Sales, Marketing, and Consulting leadership to identify expansion, renewal, and prospecting opportunities. - Translate trends, analytics, and field feedback into scalable solutions, plays, and program improvements. - Demonstrate and articulate ROI delivered to clients and CDK. - Delivery Quality & Governance - Ensure consulting engagements are delivered in line with contracted scope, cadence, and standards. - Drive consistency in methodology, reporting, and execution across consultants. - Actively participate as a stakeholder in scheduling, reporting, accountability, and results frameworks. - Consultant Development & Enablement - Mentor, coach, and train consultants on best practices, risk mitigation, client communication, and delivery excellence. - Support onboarding and transition of new consultants onto the team. - Identify capability gaps and coordinate training and enablement. - Cross-Functional Orchestration - Collaborate with Implementation, Product, Support, and Success teams to ensure seamless client experience. - Act as a central point of coordination across CDK functions to resolve systemic client issues. - Operational Ownership - Operate with minimal supervision and high autonomy. - Take ownership for client and internal issues, overseeing resolution end-to-end. - Maintain strong operational discipline and follow-through. Qualifications - Minimum 7 years experience in retail automotive operations, including at least 5 years of experience as Controller. - Minimum 3 years experience as a Business Process Consultant or equivalent consulting role. - Demonstrated success delivering measurable operational and financial improvements. - Strong facilitation, analytical, coaching, and executive communication skills. - Ability to influence at all organizational levels. - Strong understanding of dealership KPIs, financial drivers, and operational controls. - Willingness to travel up to 70% (or per current delivery model). - Complete Virtual Accounting Services as needed. - Excellent written and verbal communication skills. - Excellent interpersonal skills. - Proficiency with MS Office products. - Ability to work independently in a fast-paced environment. - Ability to transition to working remotely with clients. Preferred Qualifications - Prior consulting or performance improvement experience. - Experience across multiple dealership departments. - Familiarity with OEM programs, warranty processes, and compliance frameworks. - Bachelor’s degree in Business, Accounting, Operations, or Automotive Management. - Experience with digital workflows, automation, or analytics platforms. - Experience translating analytics into operational and commercial strategy. - Experience coaching or leading other consultants. Benefits - Medical, dental, and vision benefits - Paid Time Off (PTO) - 401K Matching Program - Tuition Reimbursement Salary Range $106,000 - $117,500

Role Description The Business Office Coordinator provides operational and administrative support to the Executive Recruitment team, ensuring seamless execution of daily functions and high-touch candidate experiences. This role serves as a key connector across leadership, internal stakeholders, and external vendors to support executive-level search activity, financial processes, and program coordination. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced, professional environment where discretion, precision, and customer service are essential. Key Responsibilities - Operational & Administrative Support - Support the day-to-day functions of the Executive Recruitment operations team, ensuring efficient workflows and timely completion of deliverables. - Coordinate complex interview scheduling for executive candidates, including managing calendars, travel logistics, and communication with internal and external stakeholders. - Assist in planning and execution of recruitment-related meetings, events, and initiatives. - Financial & Vendor Management - Process invoices accurately and in a timely manner, ensuring compliance with organizational policies. - Partner with vendors (e.g., search firms, relocation providers, agencies) to facilitate services and resolve issues. - Track expenses and support budget monitoring activities as needed. - Relocation Coordination - Manage relocation logistics for executive candidates and hires, serving as liaison between candidates and relocation vendors. - Ensure a smooth, concierge-level relocation experience aligned with organizational standards. - Reporting & Analytics - Maintain and update reporting spreadsheets and tracking tools related to executive searches and operational metrics. - Design and prepare moderately complex reports, dashboards, and presentations using Microsoft Office applications and other business systems. - Provide data insights to support decision-making and improve operational effectiveness. - Program & Project Support - Work alongside department leadership to support planning, implementation, and monitoring of department initiatives and programs. - Provide consultation and education to internal stakeholders on processes, policies, and tools related to executive recruitment operations. - Collaboration & Communication - Build effective working relationships with department leadership, cross-functional teams, and external stakeholders. - Contribute to continuous improvement efforts by identifying opportunities to enhance processes, efficiency, and service delivery. Qualifications - High school diploma. - 2+ years of experience in administrative, operations, coordination, or similar support role; healthcare or executive recruitment experience preferred. - Strong organizational and time management skills with the ability to manage multiple priorities. - High attention to detail and accuracy, particularly in financial processing and reporting. - Exceptional communication and interpersonal skills. - Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook). - Experience working with databases, reporting tools, or applicant tracking systems preferred. - Ability to handle sensitive and confidential information with professionalism and discretion. Benefits - Medical, Dental, Vision plans. - Adoption, Fertility and Surrogacy Reimbursement up to $10,000. - Paid Time Off and Sick Leave. - Paid Parental & Family Caregiver Leave. - Emergency Backup Care. - Long-Term, Short-Term Disability, and Critical Illness plans. - Life Insurance. - 401k/403B with Employer Match. - Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education. - Student Debt Pay Down – $10,000. - Reimbursement for certifications and free access to complete CEUs and professional development. - Pet Insurance. - Legal Resources Plan. - Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that. But we're going further. Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens. We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. About The Role As Headway works to build a new mental healthcare system that everyone can access, we’re facing unique operational challenges and opportunities that come with growing and scaling at an unparalleled rate. We’re pushing the boundaries of the existing healthcare system so that we can fulfill our promise to providers, patients, and payers to create access to high quality providers across the nation. In order to do that, we’re building a world class operations team that enables efficiency, growth, and quality, and as a member of this team, you will have the opportunity to have a material impact on the trajectory of Headway and help define a function core to the livelihood of our business and the impact we deliver for our partners and clients. As a Business Operations Lead, you will drive complex, cross-functional initiatives that advance pod-level objectives. You'll work independently to identify opportunities, address dependencies, and ensure alignment across stakeholders - turning ambiguous problems into structured analyses, scalable processes, and clear recommendations. You'll bring analytical rigor to root-cause investigations, design workflows and tooling that improve efficiency and reliability, and own initiatives end-to-end from scoping through delivery. This role requires strong problem-solving skills, a builder's mindset toward operational design, and the ability to coordinate across teams to drive measurable outcomes. What you’ll do at Headway - Drive complex, cross-functional initiatives that advance pod-level objectives - identifying opportunities, addressing dependencies, and ensuring alignment across stakeholders. - Build and operate scalable workflows and processes (0→1) that improve efficiency, reliability, and throughput across your domain. - Leverage data tools to extract insights, validate assumptions, and inform decisions, synthesizing findings into clear recommendations that guide pod and organizational priorities. - Plan, execute, and deliver initiatives end-to-end by setting clear objectives, timelines, and success metrics – driving accountability across functions without formal authority. You’ll be great for this role if you: - You have 5+ years of experience in operational roles at high-growth companies; background in consulting, finance, or business operations preferred but not required. - You independently deconstruct complex problems into structured, testable components - and you're comfortable working through ambiguity without waiting for full clarity. - You're proficient with AI & data tools (e.g., Looker, Excel, SQL, dashboards) and use them fluently to extract insights, validate assumptions, and streamline workflows. - You design systems with scale in mind - anticipating bottlenecks, iterating based on feedback, and codifying learnings into playbooks and standards. - You coordinate resources and align priorities across teams, building trust through transparency, accountability, and clear communication. - You take calculated risks and make decisions that advance pod objectives, anticipating downstream impacts before taking action. - You're motivated by the opportunity to make an impact on one of our generation's defining problems: affordable mental healthcare. Compensation and Benefits: The expected base pay range for this position is $105,400 - $155,000 based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level. We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential. - Benefits offered include: - Equity compensation - Medical, Dental, and Vision coverage - HSA / FSA - 401K - Work-from-Home Stipend - Therapy Reimbursement - 16-week parental leave for eligible employees - Carrot Fertility annual reimbursement and membership - 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st - Flexible PTO - Employee Assistance Program (EAP) - Training and professional development We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview. Headway participates in E-Verify. To learn more, click here. A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.

• Manage a team of business process improvement analysts and leads. • Build and strengthen team capabilities in problem solving, systems thinking, process design, and engineering systems for AI-readiness and automation by default. • Lead the team in operating across both continuous improvement and proactive process engineering, applying the right discipline to each problem, improving what exists and designing systems that prevent failure from the start. • Apply systems thinking to every initiative, mapping full upstream and downstream context before prescribing solutions and identifying where the real problem lives rather than where it surfaces. • Lead change management for process transitions, ensuring new designs are adopted effectively by agents, teams, and partners and that the change is sustained over time. • Contribute to the strategy and evolution of process engineering as an operational discipline and lead it in practice, providing recommendations to decisions in supported business focus areas. • Execute in alignment with the strategic objectives of Community Support. • Make decisions on the best approaches based on data-driven analyses, identifying opportunities appropriate for incremental improvement and systemic redesign. • Apply the right suite of process analysis, design, and automation tools to drive well-defined future state processes at scale. • Maintain execution ownership end-to-end. Strategy without follow-through to measurable outcomes is not the standard. • Relentless focus on continuously improving both the customer and employee journey in key business focus areas. • Manage demands and associated resourcing of initiatives from the Community Support roadmap, operational changes, and various working groups. • Collaborate cross-functionally to align priorities and inform trade-offs. • Partner with Product and Technology teams to ensure process requirements inform tooling design and that new capabilities are engineered for how agents and customers actually work. • Implement ways of working that enable efficient flow of value-based outcomes from the team, providing clear direction when needed and removing impediments. • Drive Process Engineering maturity by embedding the discipline's principles into how the team scopes, designs, measures, and iterates on every initiative, including training and building practitioners. • Ensure every process design is evaluated against three standards: does it reduce agent and customer burden, is it measurable from day one, and can it be automated or self-correcting over time. • Develop the team of problem solvers through coaching, mentoring, and other employee engagement activities. • Support stakeholders with a leadership perspective in process improvement project scoping, definition, design, and implementation. • Hold the team accountable to outcome ownership, tracking results post-launch and iterating until the objective is achieved, not just delivered. • Communicate regularly with stakeholders on how the work of BPI aligns to outcomes and continue to improve as part of a holistic solutions-based approach.