Job Closed
This listing is no longer active.
Fragomen is a law firm specializing in immigration law. The global company was founded in 1951 and is based in New York, New York. The firm has over 40 offices
Client Success Supervisor
Location
United States
Posted
44 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Client Success Supervisor
Fragomen
Role Description Fragomen’s Client Success Supervisor position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities. Providing world class client service and industry leading technology solutions, to support our clients. As a subject matter expert (SME) in I-9 Employment Eligibility, E-Verify, Fragomen’s I-9 Service Center and other SaaS programs, you will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about Fragomen and our technology solutions. You will have the opportunity to interact professionally with Fragomen’s clients from various industry sectors across the country. Fragomen’s I-9 Service Center is the first and preeminent I-9 SaaS and fully managed solution in the industry. Our product is continuously updated and optimized to be flexible and allow clients to automate, streamline, and improve the compliance of their I-9 programs. In this opportunity, you will work with a group of smart, motivated, and diverse individuals to learn new skills and gain knowledge surrounding I-9 management and compliance. - Act as a supervisor to client success team. - Train new employees and directly or indirectly supervise staff, providing mentoring, coaching, and performance management. - Demonstrate excellence in managing complex I-9 cases and ensuring team's work output is accurate and timely by prioritizing cases and monitoring workload. - Provide direction to the team using extensive knowledge of I-9 processing and I-9 case matters. - Serve as a liaison between the Fragomen client success team and the client. - Strengthen and maintain strong client relationships with key stakeholders in client accounts, contribute to client meetings and business reviews and assist with the successful delivery of the team’s output of work. - Proactively address client escalations, lead high touch calls, and provide accurate and relevant client reporting. - Perform a wide range of varied case related duties requiring specialized knowledge and skills in I-9 processing. - Work with clients to perform intake of cases, troubleshooting issues and establishing I-9 strategy. - Analyze documents and prepare I-9 as a subject matter expert. - Communicate regularly with clients and employees regarding I-9 procedural and processing issues. - Review and approve billing and conduct billing and WIP audits as appropriate. - Oversee status of I-9 cases through utilization of our technology and billing systems. - Be fluent with I-9 management and other reporting tools and technologies used to manage data and information. - Engage, collaborate, and share knowledge with teams locally and regionally to ensure best practices. - Ensure self and team follow documented firm standards and policy to mitigate risk and ensure regulatory, operational and client compliance (e.g., complete mandatory training such as Data Privacy, follow Client Protocols, etc.). Qualifications - Bachelor’s degree, Associate’s degree or professional certification preferred. - At least 7 years experience within the I-9 space. - Supervisory or managerial experience. - Possess strong knowledge of I-9 procedural requirements and client processes. - A client service mindset, attention to detail and desire to achieve a high level of productivity. - Experience using various computer systems, including Microsoft Excel. - Ability to multi-task in a fast-paced environment with competing demands. - Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without the aid of AI engines. - Ability to contribute to positive work environment, effectively collaborate and promote teamwork. Requirements - All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. - This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. - We use limited AI-assisted tools for administrative screening purposes only - never for decision-making. - All hiring decisions are made by people. - Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.
Related Guides
Related Job Pages
More Customer Success Manager Jobs
• Act as the primary point of contact for a portfolio of 10-20 enterprise-level clients, helping them maximize the impact of our cutting-edge generative AI search optimization software solution. • Translate platform data into strategic recommendations tailored to each client’s business goals and industry dynamics to drive measurable improvements in visibility and optimization. • Guide clients through onboarding, education, and adoption journeys—ensuring high engagement, retention, and satisfaction. • Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance (ChatGPT, Perplexity, etc.).
• Act as the primary point of contact for a portfolio of 10-20 enterprise-level clients, helping them maximize the impact of our cutting-edge generative AI search optimization software solution. • Translate platform data into strategic recommendations tailored to each client’s business goals and industry dynamics to drive measurable improvements in visibility and optimization. • Guide clients through onboarding, education, and adoption journeys—ensuring high engagement, retention, and satisfaction. • Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance (ChatGPT, Perplexity, etc.).
• Own the end-to-end client lifecycle for assigned employer and partner accounts, including implementation support, adoption strategy, performance management, renewals, and long-term retention • Develop and execute account plans aligned to client healthcare and cost-containment strategies • Serve as the primary strategic advisor to HR, Benefits leaders, TPAs, and PBMs • Lead quarterly and annual business reviews highlighting utilization trends, financial performance, savings impact, and member experience metrics • Clearly articulate Leap’s value proposition, translating performance data into actionable insights and executive-level recommendations • Demonstrate strong executive presence in data-driven discussions with senior stakeholders • Identify and drive expansion opportunities in partnership with Growth and Growth Marketing teams • Increase patient engagement and program utilization within existing accounts • Support finalist presentations, client references, and testimonials to drive new business • Partner cross-functionally with clinical, operations, product, and support teams to ensure seamless service delivery • Collect and synthesize client feedback to inform process and product improvements • Proactively identify account risks and execute mitigation strategies to protect retention
HubSpot Customer Success Specialist
GIRIKON, INCGirikon is a fast-growing business consulting, technology, and software development company headquartered in Phoenix, AZ. As a HubSpot Diamond Partner and Salesforce Gold Consulting Partner, we help clients transform their operations through smart technology — and we do it with some of the highest client satisfaction scores in the industry. Girikon has been recognized on the INC 5000 list of the fastest-growing private companies for two consecutive years. This is a remote position.
Role Description We’re expanding our Phoenix team and looking for a talented HubSpot Specialist who is ready to make an impact from day one. - Manage ongoing relationships with clients using HubSpot as their Marketing and/or CRM platform. - Design, configure, and optimize HubSpot workflows, automations, and integrations based on client operational needs. - Build and manage dashboards, reports, page layouts, and process automations that give end-users real insight and control. - Own data integrity within HubSpot CRM — including data imports, cleanup, and deduplication. - Provide hands-on training, onboarding, and ongoing support to help clients get the most out of HubSpot. - Act as the bridge between business stakeholders and technical teams, translating requirements into scalable HubSpot solutions. - Manage users, profiles, roles, and permission sets (including Salesforce, where applicable). - Produce clear documentation including process flows, use-case models, and high-level design specs for diverse audiences. - Assist with data import/export and system customization as projects require. Qualifications - 3+ years of hands-on experience administering HubSpot in a professional setting. - Strong problem-solving skills with an ability to translate business requirements into technical configurations. - Excellent written and verbal communication skills — you can explain complex ideas to both technical and non-technical audiences. - A collaborative, client-first mindset with a track record of delivering high-quality outcomes. - Bachelor’s degree (any discipline) with a solid academic record. - HubSpot certifications are a strong plus — we’ll also support you in earning new ones. Requirements - Location: Phoenix, AZ (or anywhere in the USA) - All offers are contingent on successful completion of a background check, reference check, E-Verify process, and drug test. - Note: applications submitted through staffing agencies will not be considered. Benefits - Competitive salary - Dental insurance - Health insurance - Paid time off - Training & development - Vision insurance Company Description Girikon is a fast-growing business consulting, technology, and software development company headquartered in Phoenix, AZ. As a HubSpot Diamond Partner and Salesforce Gold Consulting Partner, we help clients transform their operations through smart technology — and we do it with some of the highest client satisfaction scores in the industry. Girikon has been recognized on the INC 5000 list of the fastest-growing private companies for two consecutive years. This is a remote position.
