Role Description We’re expanding our Phoenix team and looking for a talented HubSpot Specialist who is ready to make an impact from day one. - Manage ongoing relationships with clients using HubSpot as their Marketing and/or CRM platform. - Design, configure, and optimize HubSpot workflows, automations, and integrations based on client operational needs. - Build and manage dashboards, reports, page layouts, and process automations that give end-users real insight and control. - Own data integrity within HubSpot CRM — including data imports, cleanup, and deduplication. - Provide hands-on training, onboarding, and ongoing support to help clients get the most out of HubSpot. - Act as the bridge between business stakeholders and technical teams, translating requirements into scalable HubSpot solutions. - Manage users, profiles, roles, and permission sets (including Salesforce, where applicable). - Produce clear documentation including process flows, use-case models, and high-level design specs for diverse audiences. - Assist with data import/export and system customization as projects require. Qualifications - 3+ years of hands-on experience administering HubSpot in a professional setting. - Strong problem-solving skills with an ability to translate business requirements into technical configurations. - Excellent written and verbal communication skills — you can explain complex ideas to both technical and non-technical audiences. - A collaborative, client-first mindset with a track record of delivering high-quality outcomes. - Bachelor’s degree (any discipline) with a solid academic record. - HubSpot certifications are a strong plus — we’ll also support you in earning new ones. Requirements - Location: Phoenix, AZ (or anywhere in the USA) - All offers are contingent on successful completion of a background check, reference check, E-Verify process, and drug test. - Note: applications submitted through staffing agencies will not be considered. Benefits - Competitive salary - Dental insurance - Health insurance - Paid time off - Training & development - Vision insurance Company Description Girikon is a fast-growing business consulting, technology, and software development company headquartered in Phoenix, AZ. As a HubSpot Diamond Partner and Salesforce Gold Consulting Partner, we help clients transform their operations through smart technology — and we do it with some of the highest client satisfaction scores in the industry. Girikon has been recognized on the INC 5000 list of the fastest-growing private companies for two consecutive years. This is a remote position.

• The Premier Success Manager (PSM) is the key customer advocate and the Leader providing high touch engagement for Extreme’s most valued and strategic customers. • The PSM plays a pivotal role throughout the customer lifecycle - from onboarding and adoption to expansion and renewal - ensuring each phase is aligned with the customer’s success goals and supported by proactive engagement. • Every Premier customer is assigned a designated PSM to guide their experience with Extreme through all their pre- and post-sales support needs to ensure their Customer Success Experience is world class! • Success in this role is measured through key performance indicators such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and customer renewal rates, reflecting the PSM’s impact on long-term customer value. • The PSM is an experienced and technical, service and support professional who works in partnership with customers, the Extreme Global Technical Assistance Center (GTAC) and so many other groups to deliver enhanced support. • They maintain knowledge of case escalations as cases are assigned and routed through the product support teams. • For critical situations, they will facilitate activities to achieve quicker resolutions, providing communication updates to all involved parties. • The PSM will facilitate and/or participate in periodic review sessions, and on an exception/pre-arranged basis, customer visits and off-hours stand-by for special projects. • The PSM is responsible for establishing a close working relationship with the customer’s operations teams to gain an in-depth knowledge of the accounts’ products and network that further enhances the Extreme customer relationship.

• Gestão de Campanhas Multicanal: Planejar, executar e otimizar campanhas omnichannel (Email, SMS, Push, WhatsApp e Chatbot). • Configuração de Jornadas: Desenvolver réguas de relacionamento e nutrição utilizando soluções Adobe Experience Cloud e Salesforce Marketing Cloud. • Segmentação e Dados: Criar e gerenciar segmentações utilizando SQL e garantir a personalização de mensagens via AMPscript/Handlebars garantindo boas práticas de personalização e targeting. • Análise de Performance: Reportar KPIs de negócio, gerar insights e focar na melhoria contínua dos resultados. • Conformidade: Garantir o uso responsável de dados em total conformidade com a LGPD/GDPR.

• Perform initial onboarding of accounts with enterprise level customers, ensuring adoption and ongoing engagement throughout the customer's lifetime • Implement a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction • Be the Smartsheet expert, providing guidance and addressing challenges on work/ project management and collaboration to customers • Explain technical subjects to non-technical end-user personnel in large enterprises • Understand customer needs and address concerns • Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand Smartsheet use throughout the account • Develop tools and and best practices to ensure customers are realizing the greatest possible value from Smartsheet • Use usage patterns to gain insights, provide guidance and increase customer satisfaction • Be the primary interface to manage and resolve important situations • Work with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities • Provide expert customer insight to product management, marketing and sales on what innovation and improvement in the user experience, product capabilities and features, and customer engagement processes that ensure rapid adoption, usage velocity, high renewal and referral rates in our larger customers, many of which operate at massive scale • Exceed all performance targets, including maintaining high unit renewal rates • Accomplish other tasks as assigned