• O analista de mídia será responsável por realizar o planejamento, criação e execução de campanhas de mídia (definição de objetivos, formatos e segmentação, oportunidades), visando o objetivo do cliente; • Realizar controle de orçamento das campanhas, buscando otimizações para atingir o investimento proposto e também a meta do cliente; • Fazer a gestão e relacionamento com os canais de mídia, participar de reuniões com os veículos e sugerir novas soluções quando necessário; • Criar e atualizar relatórios diários, semanais ou mensais de resultados de campanhas; • Fazer análises dos resultados das campanhas, visando atingir a meta de receita e rentabilidade das contas; • Trabalhar com os demais times de performance, como SEO, CRO, CRM e Planejamento para trazer estratégias inovadoras e integradas para o cliente; • Condução de reuniões técnicas com o cliente para demonstração de ações, interpretação de resultados e planejamentos.

Role Description You’ll join our Chargeback Investigations team, a front-line financial driver and data integrity gatekeeper for Signifyd. You will play a key role in minimizing losses, maximizing revenue, and mitigating fraud and chargeback risk for our customers. This is a high-impact role that offers tremendous opportunities for growth, learning, and leadership. - Work independently and with your team to help achieve the overall goals of the department. - Conduct high-quality research and in-depth analysis on credit card chargebacks to investigate for criminal or buyer fraud, with minimal supervision. - Review and process merchant reimbursement requests in line with Signifyd’s coverage policies. - Minimize potential losses by making accurate liability determinations on chargeback cases, identifying friendly fraud, and disputing such cases to recover funds and prevent the recurrence of bad buyer behavior. - Consistently apply Signifyd’s Terms of Service and merchant-specific eligibility rules to ensure accurate claim processing. - Gather evidence from internal and third-party data sources to prove the validity of transactions. - Support the onboarding of new merchants by reviewing their policies and ensuring their accounts are correctly configured to receive and process claims. - Conduct performance reviews of merchant accounts to ensure ongoing compliance with Signifyd’s policies. - Outreach with customers, banks, processors, and internal and external stakeholders to scale and optimize processes. - Collaborate in the identification and reporting of issues impacting the department. - Complete quality assurance and other administrative tasks once upskilled in our processes. - Work closely with cross-functional teams, including Customer Success, Product, and Finance. Qualifications - Fluent in Spanish and English. - Minimum of 2 years of experience in chargeback analysis, fraud prevention, or payment operations within the North America, EMEA or LatAm payments market. - Experience working with payment processors in North America, EMEA, or LatAm. - Knowledge of card network regulations (Visa, Mastercard, American Express, and Discover) for both merchants and consumers. - Strong problem-solving, change management, and analytical skills. - High level of computer proficiency across multiple systems; advanced knowledge of G-Suite and strong research skills. - Highly professional with a willingness to adapt to a constantly changing, customer-focused environment while maintaining strict adherence to Signifyd’s Security and Privacy policies. - Ability to maintain confidentiality and exercise discretion with sensitive information. - Excellent time management skills with the ability to prioritize, multitask, and work flexible hours when necessary. - Exceptional attention to detail. - A team-player mentality and proactive attitude, with the ability to collaborate effectively within a team and independently. Requirements - Experience in customer service, including direct interaction with merchants and end customers. - Experience in onboarding merchants and supporting them with configuring and setting up accounts. - Experience using a variety of payment platforms or processors (e.g. Shopify, Stripe, PayPal, Adyen, Braintree). - Excel expert. - Knowledge and experience using SQL and designing dashboards in Looker. - Fluent in Portuguese. Benefits - Health, Dental & Vision Insurance - Life Insurance of 24 months salary - Annual Performance Bonus - Christmas Bonus of 1 Month’s Salary - Food Vouchers - Stock Options - Paid Parental Leave - Flexible Work Arrangements - Telework Stipend for Home Internet - 12 Paid Vacation Days with 85% Vacation Premiums - Paid Holidays - Company Social Events - Signifyd Swag - Dedicated learning budget through Learnerbly - On-Demand Therapy for all employees & their dependents

• As a senior-level team member, the Epic Willow Analyst III is responsible for leading the analysis of clinical, business, and technical processes and issues. • Lead the analysis of clinical, business, and technical processes, and develop recommendations for new and modified systems. • Serve as a liaison between the IT Department, vendors, and operations for multiple systems/applications. • Act as the primary departmental contact, leading communication and coordination efforts, and providing expert project management support to ensure successful project outcomes. • Mentor Epic Applications Analyst I, II, and III, and supervise work efforts as directed by the Manager. • Research, analyze, design, and modify software applications, including encoding, testing, debugging, and installing to support the implementation of software modules and system preference modifications. • Gather and prioritize development initiatives and activities in collaboration with departments. • Lead workflow analysis, recommend strategic solutions, and oversee the implementation of application solutions to meet departmental needs, driving efficiency and innovation. • Provide technical/application assistance to clients and IT staff as appropriate. • Perform financial analysis, business plan, and impact assessment. • Manage system upgrades and large projects. • Develop timelines for implementation and ensure all steps are taken to close outstanding issues regarding new implementations. • Complete tasks on time and meet assignment dates. • Ensure system changes follow change management procedures and protocols. • Create and maintain documentation for all assigned applications, and develop, plan, and execute testing for supported applications. • Participate in daily and implementation support for systems. • Participate in an on-call rotation schedule, including daily, after hours, and weekends, providing 24x7 client support as necessary. • Work collaboratively with IT Educators and Informatics to ensure system feature and function modifications are shared with educators for updated training plans and documentation.

• Serve as a trusted advisor to HR and business leaders on compensation strategy, market competitiveness, organizational design, job architecture, and pay practices. • Support the design, implementation, and continuous improvement of compensation programs, including base salary structures, short-term incentives, long-term incentives, and equity programs. • Support the development of compensation frameworks, career levels, and salary structures that align with business objectives and talent strategies. • Conduct advanced compensation modeling and scenario analyses to support strategic workforce planning and budgeting. • Evaluate emerging market trends and recommend innovative compensation solutions to maintain competitiveness in the biotechnology industry. • Lead participation in industry compensation surveys and oversee benchmark matching across multiple survey providers. • Perform complex market pricing analyses and develop recommendations for salary ranges, compensation structures, and pay adjustments. • Analyze compensation trends within biotechnology, life sciences, diagnostics, and healthcare sectors to ensure market alignment. • Conduct pay equity analyses and support compliance with federal, state, and local compensation regulations. • Support and administer annual compensation planning processes, including merit increases, promotions, bonus programs, and equity awards. • Partner with Finance and HR leadership to support compensation budgeting, forecasting, and accrual reporting. • Provide guidance and recommendations on compensation for critical hires, promotions, retention actions, and organizational changes. • Own the integrity of monthly equity exhibit processing, operate the SOX controls assigned to Compensation (including equity grant controls), and collaborate with Stock Administration on grant processing and equity-related initiatives. • Respond to high-volume, time-sensitive market pricing requests from HR Business Partners and Talent Acquisition, including off-cycle and ad hoc analyses. • Consult with senior leaders and executives on compensation-related matters and organizational impacts. • Educate and influence managers and HR partners on compensation philosophy, practices, and decision-making frameworks. • Lead compensation-related projects and initiatives, driving process improvements and operational excellence. • Mentor junior compensation team members and provide guidance on compensation analyses and best practices. • Develop executive-level presentations and materials for leadership discussions and compensation reviews. • Ensure compensation programs comply with applicable federal, state, and local regulations. • Support compensation governance activities, documentation, and audit requirements, including the SOX controls assigned to Compensation. • Maintain multi-state pay range governance and support pay transparency and pay range disclosure compliance. • Maintain job architecture, leveling frameworks, and compensation policies across the organization. • Build and monitor compensation metrics and dashboards to evaluate program effectiveness.