Make experiences flow.
Program Manager, Executive Insights
Location
United States
Posted
5 days ago
Salary
0
Seniority
Senior
Job Description
Program Manager, Executive Insights
NICE
• Own the engagement pipeline. • Manage engagements from intake through to delivered readout, keeping each one moving in the priority order set by the business. • Maintain a clear, current picture of the pipeline – what's in progress, what's queued next, and when each engagement is expected to land. • Keep the program on schedule at scale, ensuring work flows through each stage without bottlenecks. • Hold accurate, real-time status on every active engagement and track progress against target dates. • Identify engagements at risk of slipping early and coordinate across the relevant teams to keep them on track. • Serve as the reliable source of truth for where any engagement stands and what it needs to move forward. • Give leadership consistent, accurate visibility into throughput, cycle time, and overall pipeline health. • Define and maintain the KPIs that show how the program is performing. • Keep program data clean and trustworthy in the system of record. • As you learn the program, find ways to streamline the process, reduce manual effort, and make the operation more efficient. • Partner with leadership and development resources on reporting, dashboards, and automation as the program continues to scale.
Job Requirements
- Program and project management experience – planning, execution, governance, and risk management
- A track record managing high-volume pipelines or portfolios with many concurrent workstreams
- Strong cross-functional coordination and stakeholder management
- Status reporting, KPI design, and program-level visibility
- Proficiency with Salesforce or a comparable CRM for tracking and reporting
- Clear, concise executive communication
- Process documentation and workflow design, with an eye for automation
- Highly organized and proactive, comfortable in a fast-paced environment and improving process as you go
- Formal project management training or certification (e.g., PMP) a plus
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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