Role Description We are looking for a Workforce Management Senior Analyst for a remote based opening in India. Our team provides a critical role to a large Enterprise level client in the IT contact center sector. - Collect staffing data, conduct analyses of gaps/surpluses/trends, and deliver those analyses to internal and external stakeholders. - Identify staffing gaps and provide recommendations to suppliers and Service Delivery. - Perform analysis of historic staffing utilization and resource deployment. - Experience creating IDP (intra-day Pattern Reports/interval forecasting) manually via excel for volume is required. - AHT Profiling or FTE Headcount/Productive Hours calculation a plus. - Delivery of weekly and monthly quality reports. - Coordinate with operations managers, delivery partners, and call center advocates. - Lead capacity planning with Service Delivery and all resource lock/performance calls with internal and external stakeholders. - Should have Scheduling & Staffing knowledge. - Should be aware of key concepts like scheduling influx, arrival pattern etc. - Perform additional duties as assigned. Qualifications - 5+ years’ Workforce Management experience, specifically enterprise resource planning, capacity planning, and forecasting. - Excellent verbal and written English communication skills. - Experience in building and reviewing data models in Excel. - Experience with Erlang based modeling and Occupancy based modeling in Excel. - Must have experience with Calabrio. - Strong ability to prioritize workload and delivery with deadlines. - Critical thinking and data analysis skills. - Ability to adapt to a fast paced and dynamic environment. - Ability to work weekend and/or holidays as needed. - Should be a Team Player with passion for individual initiative. - Advanced proficiency in Excel: Building, using, and maintaining complex pivot tables, doing advanced Workforce Management calculations manually (interval based forecasting, erlang, occupancy, etc.). - Knowledge of Teleopti & Calabrio will be added advantage. - Advanced knowledge of Workforce Management math/calculations – not relying on automations like IEX. - MS Office Suite (Word, Excel, PowerPoint, SharePoint, Teams, etc.). - Experience with visual reporting tools such as Power BI or Tableau. - Occasional infrequent in person activity may be required. Benefits - Competitive compensation and benefits. - Company culture that embodies continuous learning, growth, and training. - Dedicated focus on employee satisfaction and work/life balance. Company Description Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward. Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges. - Global presence spanning four continents (North America, South America, Europe, and Asia). - Global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale. - Values of collaboration, transparency, and accountability guide our business. - Strive to foster a workplace where innovative ideas flourish and people can unleash their brilliance.

• Manage day-to-day billing support workflows and resolve complex financial system inquiries. • Lead the incident triage process to ensure technical bugs and issues are swiftly analyzed, prioritized, and routed to engineering teams. • Perform deep-dive root cause analysis on billing anomalies and execute database corrections when necessary. • Write optimized SQL queries to extract, analyze, validate, and reconcile business data across the Accounts Receivable (AR) and Accounts Payable (AP) lifecycles. • Lead operational initiatives, including architectural rollouts and the implementation of annual billing contracts. • Design, document, and iterate on Standard Operating Procedures (SOPs) to transition manual tasks into scalable, automated solutions. • Support month-end close activities and track key financial reporting metrics.

Role Description The Associate, Asset Management supports the operational and commercial performance of Silicon Ranch’s utility-scale renewable energy portfolio. This role focuses on optimizing asset performance, administering contract compliance, and coordinating across internal and external stakeholders to ensure safe, reliable, and optimized operations. Main Responsibilities - Monitor and manage the operational and financial performance of an assigned portfolio of solar assets, serving as the primary internal point of contact for day-to-day asset oversight. - Track asset-level P&L, operating expenses, and budget variance analysis; escalate material deviations with recommended corrective actions. - Coordinate with O&M service providers to prioritize and resolve operational anomalies and equipment failures in a timely manner, with a focus on minimizing generation loss and protecting revenue. - Review and validate O&M provider performance against contractual KPIs and service level agreements; support formal performance review processes. - Monitor plant performance and analyze production data to identify underperformance trends and root causes. - Support the management of PPAs, interconnection agreements, O&M contracts, and EPC warranty provisions, ensuring counterparty obligations are met and contractual rights are preserved. - Manage warranty claims and equipment defect notifications in coordination with OEMs and EPC contractors; track resolution timelines and outcomes. - Prepare and deliver accurate monthly and quarterly performance reports and dashboards for leadership and external stakeholders, as required. - Ensure assigned assets maintain compliance with applicable NERC/FERC requirements, local permitting conditions, environmental obligations, and utility interconnection protocols. - Support asset commissioning and COD transitions, coordinating the intake of project documentation, data systems, contracts, and operational handover from development and construction teams. - Contribute to the identification and evaluation of asset optimization opportunities, including curtailment reduction, availability improvement, and O&M cost management. - Maintain accurate and up-to-date asset records including site documentation and contract repositories. Qualifications - Proven experience with Microsoft Office, including advanced proficiency in PowerPoint & Excel. - Strong attention to detail and organizational skills. - Effective written and verbal communication skills. - Ability to manage multiple priorities in a dynamic environment. - Analytical and problem-solving mindset. - Demonstrated collaborative partnerships with peers, management, and vendors. Requirements - Bachelor's Degree in Engineering, Science, Mathematics, or Finance required. - 1–3 years of relevant professional experience (renewable energy preferred). - Experience with data analysis, reporting, or project coordination is preferred. Our Interview Process - Introductory Interview with our recruiter. - Hiring Manager Interview to dive into technical skills and behavioral questions. - Panel Interview to assess cross-functional skills and dive deeper into technical skills. - Executive Interview to answer high-level questions about SRC and the team.

Role Description We are seeking an experienced Business Analyst with deep expertise in Utility Billing and Customer Service Systems (CSS) to support enterprise-level initiatives within a utility services environment. This role requires strong SDLC knowledge, stakeholder management expertise, and the ability to bridge business and technical teams while driving requirements, testing, and process improvement activities. Location: Remote Duration: 9 months Key Responsibilities: - Gather, analyze, and document business and functional requirements for utility billing and CSS-related initiatives. - Lead requirement workshops and collaborate with stakeholders across business and technical teams. - Perform impact analysis and gap analysis to identify risks, dependencies, and improvement opportunities. - Map business processes, workflows, and use cases related to utility billing, finance, and service order management. - Maintain requirements traceability throughout the project lifecycle. - Partner with development teams, QA teams, and vendors to ensure successful solution delivery. - Support User Acceptance Testing (UAT), including test planning, defect tracking, and validation activities. - Prepare project metrics, testing reports, and status updates across all project phases. - Serve as a liaison between lines of business and technical teams to ensure alignment and effective communication. Qualifications - 10+ years of Business Analyst experience. - Strong expertise in Utility Billing Systems and Customer Service Systems (CSS). - Experience with SDLC methodologies and Application Development Management (ADM). - Strong requirements gathering, documentation, and process mapping skills. - Hands-on experience with JIRA, Xray, DBeaver, and SQL. - Excellent impact analysis and gap analysis capabilities. - Strong stakeholder management and workshop facilitation experience. - Exceptional analytical, communication, and organizational skills. - Ability to work effectively in a remote, cross-functional environment. Requirements - Experience supporting enterprise utility operations and billing transformations. - Familiarity with finance, customer service, and service order management workflows. - Experience collaborating with technical teams and third-party vendors. Education - Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field preferred. - Equivalent combination of education and relevant experience will be considered. - Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. Benefits - The expected base salary for this position ranges from $45.00 to $60.00/hour. - Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. - In addition to salary, a competitive benefit package is also offered. Company Description CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society.