Beyondsoft Consulting

Role Description We are looking for a Calabrio WFM Developer for a remote based opening in India. The role involves: - Configuring, managing, and maintaining Calabrio WFM components, including Skills, Workloads, Queues, and Distribution Points. - Executing, monitoring, and validating forecasting processes, including Quick Forecast, Full Forecast, and Distribution runs. - Managing the complete Change Control lifecycle, including ADO and ICM ticket creation, validation, implementation, testing, and closure. - Maintaining configuration hierarchy integrity across Skills → Workloads → Queues, ensuring consistency throughout the environment. - Performing queue-to-workload mapping using JSON predicates, BI inputs, and business rules. - Configuring Open Hours (HOOPs), allocation percentages, time zones, vendor/site setup, and distribution configurations. - Investigating and resolving forecasting issues, including Average Handle Time (AHT) discrepancies, volume mismatches, interval inconsistencies, and forecasting validation errors. - Supporting new workload onboarding, activation, testing, deployment, and post-implementation validation. - Collaborating closely with WFM, Business Intelligence (BI), Operations, and Change Control teams to ensure seamless implementation and operational excellence. - Validating backend configurations and ensuring successful integration with reporting and analytics systems. Qualifications - Advanced expertise in Calabrio Workforce Management (WFM). - Strong understanding of Workforce Management concepts, including forecasting and scheduling. - Hands-on experience configuring Skills, Workloads, Queues, Distribution Points, and Open Hours (HOOPs). - Strong knowledge of forecasting models, including Interval Forecasting, Average Handle Time (AHT), Concurrency, and workload distribution. - Experience managing Change Control processes using ADO, ICM, and complete ticket lifecycle management. - Understanding of Business Taxonomy, including Region, Language, and Channel mapping. - Experience with Distribution Configuration, Allocation Management, and Queue Distribution logic. - Strong skills in data validation, system troubleshooting, root cause analysis, and issue resolution. - Experience working within customized or non-standard Calabrio implementations. - Hands-on experience with JSON-based configuration and data mapping. Preferred Skills - Experience with Power BI, Data Cube, and reporting models. - Understanding of backend data relationships, database structures, and table mapping. - Knowledge of Workforce Management mathematics, including Erlang models, productivity calculations, and staffing optimization. - Exposure to RLPO (Long-Range Planning & Optimization) and long-range forecasting processes. - Experience optimizing reporting solutions and simplifying complex data models. - Familiarity with reporting integrations and analytics-driven workforce planning. Core Competencies - Strong analytical, troubleshooting, and problem-solving abilities. - Ability to quickly understand and adapt to custom-built systems and business processes. - High attention to detail in configuration, forecasting, validation, and quality assurance. - Excellent cross-functional collaboration with WFM, BI, Operations, and Change Management teams. - Strong ownership mindset with accountability for end-to-end delivery, accuracy, and continuous process improvement. - Effective communication, stakeholder management, and documentation skills. Benefits - Competitive compensation and benefits. - Company culture that embodies continuous learning, growth, and training. - Dedicated focus on employee satisfaction and work/life balance.

Role Description We’re seeking a Data Scientist to design and deliver backend services that bring Generative AI, RAG, and intelligent agents into real-world products. You’ll build scalable systems that turn data into insights and power automation—driving smarter decisions and better experiences for our customers. - Design and scale backend services that integrate Generative AI and Retrieval-Augmented Generation (RAG) for production use. - Develop AI agents to automate workflows and improve product intelligence. - Build pipelines that transform structured and unstructured data into actionable insights. - Optimize retrieval systems for speed, scalability, and user relevance. - Collaborate with product and engineering teams to deliver AI features that directly improve customer experience. Qualifications - 4+ years of hands-on experience building and deploying AI/ML solutions. - Proficiency in Python and modern ML frameworks (e.g., TensorFlow, PyTorch). - Experience with Generative AI, RAG, and orchestration frameworks (e.g., LangChain). - Familiarity with graph databases, NLP pipelines, and vector search. - Proven ability to design scalable systems and optimize for performance. - Master’s degree in Computer Science, AI, or related field (or equivalent practical experience). Requirements - Open-source contributions, published research, or advanced AI applications. - Knowledge of ethical and responsible AI development practices. - Experience scaling AI systems in production environments. - Mandarin speaking a plus. Company Description Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward. Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges. - Global presence spanning four continents (North America, South America, Europe, and Asia). - Global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale. - We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. - Strive to foster a workplace where people have the respect, support, and voice they deserve.

Role Description We are seeking a highly hands-on AI Engineer who thrives in building real-world, production-ready solutions. This role is focused on designing, developing, and deploying end-to-end AI agent solutions using modern tooling—primarily within the Microsoft ecosystem. You will work in a fast-paced, innovation-driven environment, taking ambiguous business problems and turning them into scalable, pragmatic AI-powered solutions. This is a core engineering role requiring strong ownership, execution speed, and deep hands-on expertise in AI/LLM systems. What You Will Be Doing: - Build and deploy AI agents and multi-agent systems on Azure using composable patterns - Build and consume MCP servers to connect agents to internal data sources, tools, and enterprise workflows - Design orchestration patterns, tool integrations, and RAG pipelines - Develop prompt engineering and evaluation workflows (including automated eval loops) - Build APIs for agent integration with enterprise platforms (M365 Copilot, Teams) - Implement data pipelines for unstructured data (transcripts, support interactions) - Set up CI/CD, responsible AI controls, and production monitoring - Use agentic dev tools (GHC CLI, Claude Code, Cursor, Copilot agent mode) as your primary development workflow - Flex into low-code agent configuration, infrastructure, and data engineering as needed Qualifications - 7+ years of software engineering experience, with at least 3+ years building GenAI/LLM-based solutions in production environments - Strong hands-on experience in AI agent development, including building and deploying agents using platforms such as Azure AI Foundry, Microsoft Agent Framework, or similar - Proven expertise in LLM/GenAI engineering, including prompt engineering, model selection, evaluation, and structured outputs - Advanced proficiency in Python, with experience writing production-quality, scalable, and well-tested code - Experience designing and building RESTful APIs for enterprise-grade applications - Strong understanding of Azure cloud infrastructure, including deployment pipelines, identity, and search services - Experience building RAG pipelines, orchestration patterns, and tool integrations - Hands-on experience working with AI-native developer tools such as GitHub Copilot CLI, Claude Code, Cursor, or similar - Ability to build and manage data pipelines for unstructured data (e.g., transcripts, support interactions) - Experience implementing CI/CD pipelines, monitoring, and responsible AI practices - Demonstrated experience in building real AI systems (not just API integrations) Requirements - Experience with MCP server development or similar agent-tool integration protocols - Exposure to LLM/ML Ops, including evaluation frameworks and automated testing loops - Familiarity with PySpark, NLP pipelines, or large-scale data processing - Experience with Copilot Studio and Power Platform - Knowledge of containerization technologies (Docker, Kubernetes) - Front-end development experience for building AI-integrated user interfaces - Experience integrating AI solutions with enterprise tools such as Microsoft Teams and M365 Copilot - Strong understanding of agent evaluation frameworks and automated evaluation workflows - Full-stack development experience is a plus Benefits - Equal employment opportunities to all employees and applicants for employment - Prohibits discrimination and harassment of any type - Policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle

Role Description In this role the Business Manager is a strategic advisor and operational partner to the Area Chief Partner Officer (CPO), responsible for driving in-Area business rhythms, team communications, and partner-facing execution across the Enterprise Partner Solutions (EPS) organisation in their respective Area. This role ensures alignment between global, regional and Area strategies and execution, enabling the CPO to focus on partner impact, growth, and transformation. - Business Management: Lead and orchestrate the Area’s business rhythm, drive operational excellence and ensure timely execution of key deliverables. - Executive Communications: Develop and manage internal and external communications for the CPO, including partner briefings, leadership updates, and strategic narratives aligned with MCAPS priorities. - Partner Marketing Support: Collaborate with the Partner Marketing team to support area-specific campaigns, events, and partner engagement aligned to the five sales priorities and solution areas. - Cross-Functional Collaboration: Act as a connector across GPS, STU, CSU, and other stakeholder teams to ensure cohesive execution of partner strategy and field enablement. - Change Management: Support the CPO in landing organisational changes, new programs, and strategic initiatives, ensuring clarity and consistency across the partner ecosystem. Qualifications - Proven experience in business management, partner/channel operations, or executive support roles. - Strong communication and storytelling skills, with the ability to influence across levels. - Experience working in a matrixed, global organisation with cross-functional teams. - Local language skills as determined by the Area EPS Lead. - Familiarity with Microsoft’s partner ecosystem and MCAPS operating model is a plus. Requirements - Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. - This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.

Role Description In this fully remote role you will support scalable data operations through the development of ETL processes, SQL-based integrations, Power Platform solutions, Azure services, and Power BI reporting capabilities. The ideal candidate combines strong technical engineering expertise with operational problem-solving skills to support complex business processes, data integrity, reporting accuracy, and automation reliability. This role requires hands-on experience with Azure Data Factory, Logic Apps, Power BI, SQL development, Power Platform administration, and Microsoft Fabric, along with the ability to troubleshoot and optimize end-to-end data workflows in a fast-paced enterprise environment. What You Will Be Doing: - Design, build, maintain, monitor, and troubleshoot data-processing automations, including data preparation, publishing, transformations, error handling, retry mechanisms, and conditional workflows. - Develop and maintain data ingestion pipelines from external sources into SQL databases. Manage datasets, linked services, copy activities, and pipeline scheduling. - Create and support automated flows to trigger Logic Apps and handle lightweight processes such as report refreshes, dataflow updates, notifications, and approval workflows. - Develop, enhance, and maintain canvas apps and standalone internal applications to support business needs. - Perform full-stack BI development, including data modeling, DAX development, Power Query (M), semantic models, row-level security (RLS), workspace management, and report publishing. Leverage Microsoft Fabric as the unified access platform for portal activities. - Manage and administer Azure resources including Logic Apps, Data Factory, storage accounts, monitoring solutions, RBAC, Application Insights, and Log Analytics. Ensure alignment with S360 security and compliance requirements. - Design and maintain standardized Excel templates, support Excel-to-database ingestion workflows, and validate raw source data. - Troubleshoot and resolve issues across complex ETL processes and data pipelines. - Monitor and manage alerting for failures in Logic Apps, ADF pipelines, Power Automate flows, and Power BI refreshes. - Govern Power Platform environments, including environment management, licensing, and compliance. - Implement and maintain security controls (Azure RBAC, Microsoft Entra ID, S360 alignment, Power BI RLS). - Manage change control, versioning, and documentation for automations, SQL artifacts, and reporting assets. - Optimize performance and scalability across data pipelines and reporting solutions as volumes grow. - Conduct root-cause analysis to reconcile discrepancies between Excel, database systems, and reporting outputs. - Collaborate with vendors and development teams to quickly identify and resolve technical issues. - Read, modify, and extend existing hard-coded queries and publishing logic as needed. - Perform basic scripting for bulk operations, diagnostics, or automation support. - Perform additional duties as assigned. Qualifications - 5+ years of experience in data engineering, BI development, automation engineering, or related technical roles. - Strong hands-on experience with Azure Data Factory (ADF), including pipeline development, datasets, linked services, scheduling, monitoring, and troubleshooting. - Experience developing and maintaining Logic Apps and Power Automate workflows for operational automation and integrations. - Advanced SQL development skills including query optimization, stored procedures, ETL development, and troubleshooting complex data transformations. - Strong experience with Power BI development including: - Data modeling - DAX - Power Query (M) - Semantic models - Row-Level Security (RLS) - Workspace administration and publishing - Experience with Microsoft Fabric and enterprise BI/reporting platforms. - Experience administering Azure resources including RBAC, Application Insights, Log Analytics, Storage Accounts, and monitoring solutions. - Experience supporting Excel-to-database ingestion processes and validating source data integrity. - Ability to troubleshoot and resolve issues across ETL pipelines, reporting systems, and automation workflows. - Experience implementing security and governance controls across Azure and Power Platform environments. - Strong analytical and problem-solving skills, particularly in reconciling data across multiple systems. - Ability to maintain thorough documentation, including runbooks and process workflows. - Attention to detail and a proactive approach to monitoring, troubleshooting, and continuous improvement. - Occasional infrequent in person activity may be required. Requirements - Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. - This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.

Role Description Act as the technical lead to drive customer success and value realization for Dynamics 365 and Power Platform solutions. - Own end-to-end delivery from solution design → architecture governance → development guidance → go-live. - Design and deliver scalable solutions across: - Dynamics 365 (CE/CRM) configuration and customization. - Power Platform (Power Apps, Power Automate, Power Pages, Power BI). - Lead technical implementation including: - Plugin development (C#), workflows, and Web API integration. - System integration with M365, Azure, and third-party systems. - Define and review solution architecture, data models (Dataverse), and integration patterns. - Provide code reviews, performance tuning, and best practice guidance. - Support Power Platform adoption, including CoE setup, governance, and ALM strategy. - Collaborate with stakeholders to translate business requirements into technical solutions. - Manage delivery risks, quality, and technical alignment to ensure successful outcomes. Qualifications - 5+ years of experience in enterprise application development or solution architecture. - 5+ years of hands-on experience in Dynamics 365 or Power Platform projects. - Proven experience in end-to-end solution delivery (design to production). - Customer-facing experience (consulting, delivery, or pre-sales) preferred. Requirements - Microsoft Certifications (PL-600, PL-400, MB-210, AZ-204). - Experience with Power Platform CoE and governance frameworks. - Large enterprise or government project experience. - Experience working in multi-country or APAC environments. Company Description Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward. Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges. - Global presence spanning four continents (North America, South America, Europe, and Asia). - Global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale. - We believe in collaboration, transparency, and accountability as guiding values. - Strive to foster a workplace where innovative ideas flourish and where people can unleash their brilliance.

Role Description WHAT YOU WILL BE DOING: - Conduct envisioning, technology roadmap workshops, custom demos, technical enablement for prospective customers. - Overcome technical blockers, provide competitive comparisons, promote education and awareness to Microsoft solutions. - Build technical competency with effective architecture and design solutions that support customer advice. - Understand customer needs, requirements, and connect their business goals to Microsoft solutions. - Prove business values with POCs: Drive POC or Pilot of Microsoft solutions with support engineers and various resources to build trust and win technical decisions. - Lead the delivery of Microsoft solutions and take ownership for team coordination that accelerates production level consumption across solution areas to help customers achieve their goals. - Orchestrate with support engineers and various technical resources to help customers resolve problems in a timely manner. Qualifications - In-depth knowledge of Microsoft overall products and solutions, especially in MS Security Solution. - 3-5 years+ of Sales and field technical support experience. - Related experience in customer event end-to-end management is a plus. - Strong post-sales leads following up management experience is preferred. - Good planning skills with strategic thinking. - Self-driven with good communication skills. - Bachelor’s degree or equivalent work experience. - Fluent in both Vietnamese native language and English. Requirements - All candidates for remote positions must complete a video screen with our corporate recruiting team. Company Description Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward. Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges. - Global presence spanning four continents (North America, South America, Europe, and Asia). - Global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale. - We believe in collaboration, transparency, and accountability as guiding values. - Strive to foster a diverse, equitable, and inclusive culture.

Role Description We are seeking an experienced Microsoft Cloud Solution Architect (CSA) specializing in Dynamics 365 Finance & Operations (F&O) with strong expertise in Supply Chain Management. This role will work closely with business stakeholders and delivery teams to design and implement scalable, end-to-end enterprise solutions, driving digital transformation across supply chain operations. - Lead solution design and architecture for Dynamics 365 F&O, with a focus on Supply Chain Management modules (Procurement, Inventory, Warehouse, Production, Planning, etc.) - Collaborate with business stakeholders to understand requirements and translate them into scalable technical solutions - Provide architectural guidance and best practices across implementation lifecycle (design, build, test, deploy) - Drive solution integration design with other systems (e.g., ERP, CRM, third-party systems) - Ensure alignment with Microsoft best practices, governance, and security standards - Support pre-sales activities including solution proposal, effort estimation, and technical workshops (if needed) - Mentor junior consultants and contribute to capability building Qualifications - Strong hands-on and architecture experience in Microsoft Dynamics 365 Finance & Operations (F&O) - Deep functional and implementation experience in Supply Chain Management - Proven experience in end-to-end ERP implementations - Strong understanding of business processes and system integration - Mandarin Chinese (mandatory) - Cantonese (preferred for Hong Kong roles) - English: basic communication ability is sufficient Requirements - Experience with Microsoft Power Platform - Power Apps - Power Automate - Exposure to Copilot Studio / AI-driven business solutions - Familiarity with Azure-related services and integration patterns - Experience working in multi-country or regional deployments Company Description Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward. Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges. - Global presence spanning four continents (North America, South America, Europe, and Asia) - Global network of talent and customer-centric engagement model - Commitment to collaboration, transparency, and accountability - Focus on fostering a diverse, equitable, and inclusive culture

Role Description We are looking for a Workforce Management Senior Analyst for a remote based opening in India. Our team provides a critical role to a large Enterprise level client in the IT contact center sector. - Collect staffing data, conduct analyses of gaps/surpluses/trends, and deliver those analyses to internal and external stakeholders. - Identify staffing gaps and provide recommendations to suppliers and Service Delivery. - Perform analysis of historic staffing utilization and resource deployment. - Experience creating IDP (intra-day Pattern Reports/interval forecasting) manually via excel for volume is required. - AHT Profiling or FTE Headcount/Productive Hours calculation a plus. - Delivery of weekly and monthly quality reports. - Coordinate with operations managers, delivery partners, and call center advocates. - Lead capacity planning with Service Delivery and all resource lock/performance calls with internal and external stakeholders. - Should have Scheduling & Staffing knowledge. - Should be aware of key concepts like scheduling influx, arrival pattern etc. - Perform additional duties as assigned. Qualifications - 5+ years’ Workforce Management experience, specifically enterprise resource planning, capacity planning, and forecasting. - Excellent verbal and written English communication skills. - Experience in building and reviewing data models in Excel. - Experience with Erlang based modeling and Occupancy based modeling in Excel. - Must have experience with Calabrio. - Strong ability to prioritize workload and delivery with deadlines. - Critical thinking and data analysis skills. - Ability to adapt to a fast paced and dynamic environment. - Ability to work weekend and/or holidays as needed. - Should be a Team Player with passion for individual initiative. - Advanced proficiency in Excel: Building, using, and maintaining complex pivot tables, doing advanced Workforce Management calculations manually (interval based forecasting, erlang, occupancy, etc.). - Knowledge of Teleopti & Calabrio will be added advantage. - Advanced knowledge of Workforce Management math/calculations – not relying on automations like IEX. - MS Office Suite (Word, Excel, PowerPoint, SharePoint, Teams, etc.). - Experience with visual reporting tools such as Power BI or Tableau. - Occasional infrequent in person activity may be required. Benefits - Competitive compensation and benefits. - Company culture that embodies continuous learning, growth, and training. - Dedicated focus on employee satisfaction and work/life balance. Company Description Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward. Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges. - Global presence spanning four continents (North America, South America, Europe, and Asia). - Global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale. - Values of collaboration, transparency, and accountability guide our business. - Strive to foster a workplace where innovative ideas flourish and people can unleash their brilliance.

Role Description This position will work under the guidance of the Payroll Manager in the USA and will be responsible for delivering excellent customer service and accurate multi-state payroll processing. - Ensure bi-weekly payroll is processed in a timely and accurate manner. - Enter salary adjustments, commission payments, bonuses, vacation, sick pay, and other payroll-related data in preparation for payroll processing. - Review computed wages and correct errors to ensure the accuracy of earnings. - Ensure that all changes to payroll are processed correctly. - Process wage garnishment, pay levies, or other involuntary court-ordered payments in a timely manner, including reporting to the necessary State office or jurisdiction and assisting employees with general process. - Assist employees with general payroll questions and educate as needed on company-specific payroll policies. - Manage tasks to ensure the efficient employee onboarding and ensure timely processing of employee status changes including new hires, salary changes, classifications, and terminations. - Maintain employee files, updating documents to SharePoint/Cloud. - Work closely with Human Resource and Accounting on all payroll-related financial analysis and issues. - Continuously identify and develop solutions to automate processes and improve efficiency. - Perform quarterly deduction audit to ensure accuracy on benefits and other deductions. - Perform additional duties as assigned. Qualifications - Associates or bachelor’s degree in a related field. - 2+ years of payroll processing experience. - ADP WFN experience preferred. - Intermediate to advanced Microsoft Excel skills. - Commitment to customer service and strong sense of ownership for projects and results. - Strong problem solver with good analytical skills. - Excellent communication skills, both written and verbal. - Ability to prioritize work and complete projects on time. - Demonstrate drive and initiative, and maintain confidentiality of information. - Very detail-oriented with a focus on accuracy. Requirements - Experience processing payroll for multi-states preferred. - Familiarity with federal and state labor leave laws, especially CA. Benefits - Private Health and Life Insurance. - 12 days per year of Paid Time Off (PTO) + 3 discretionary days. - Paid CR holidays. - 100% remote.