• Взаємодіяти з внутрішніми та зовнішніми замовниками: від першого контакту до передачі готового рішення. • Збирати, аналізувати та систематизувати бізнес-вимоги, визначати реальні потреби бізнесу за запитами. • Проводити discovery-сесії, інтерв’ю та воркшопи з бізнес-користувачами. • Управляти очікуваннями замовників щодо функціоналу, термінів реалізації та обмежень платформи. • Презентувати готові рішення, збирати та опрацьовувати зворотний зв’язок. • Формувати функціональні специфікації, технічні завдання та описувати бізнес-процеси (AS-IS / TO-BE). • Декомпозувати вимоги на User Stories та Tasks з acceptance criteria. • Описувати інтеграційні сценарії, потоки даних та взаємодію між системами. • Формувати матриці ролей та прав доступу для рішень на базі Dataverse. • Співпрацювати з командою розробки: уточнювати вимоги, брати участь у плануванні та пріоритизації backlog. • Проводити User Acceptance Testing (UAT) разом із замовниками. • Аналізувати дефекти, створювати bug-reports та контролювати відповідність реалізованого функціоналу вимогам. • Брати участь у Sprint Review та ретроспективах. • Вести проєктну документацію, базу знань та створювати інструкції для користувачів. • Аналізувати ефективність впроваджених рішень та готувати звітність для менеджменту щодо статусів проєктів, ризиків і метрик.

Please note we are looking to speak to individuals already based in the Doha as a first priority. Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services industry. With a growing client portfolio comprising of over 100 global organizations, Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to deliver end-to-end data-driven solutions and fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting-edge ingenuity is brought to life through its Innovation Labs and award-winning Be Yourself At Work culture and diverse talent. IT Business Analyst Location: Doha | Practice Area: Business Consulting | Type: Permanent Drive clarity, enable change, and translate business needs into impactful technology solutions. The Role As an IT Business Analyst, you’ll work closely with stakeholders across business and technology to shape requirements, improve processes, and support the delivery of high-quality digital solutions. Based in Doha, this role plays a key part in bridging business needs with technical delivery in complex environments. What You’ll Do - Elicit, analyse, and document business and functional requirements across technology initiatives - Act as a bridge between business stakeholders and delivery teams to ensure shared understanding - Support process improvement initiatives using structured analysis and best-practice frameworks - Contribute to solution design, testing, and implementation activities - Communicate clearly with stakeholders in both Arabic and English across workshops and forums What We’re Looking For - Proven experience as an IT or Business Analyst within complex programmes or projects - Fluency in Arabic and English (spoken and written) - One of the following certifications is required: CBAP or PMI-PBA - Strong requirements management, documentation, and stakeholder engagement skills - Experience working with technology teams and understanding system delivery lifecycles - Experience within consulting or advisory environments - Exposure to public sector, financial services, or large-scale transformation programmes - Familiarity with Agile, Waterfall, or hybrid delivery models - Experience facilitating workshops and change initiatives - Knowledge of data, digital, or enterprise platforms Why Join Capco - Deliver high-impact solutions for leading organisations across the region - Work in a collaborative, flat, and entrepreneurial consulting culture - Access continuous learning, training, and industry certifications - Be part of a team shaping the future of digital transformation - Help drive meaningful change through technology-enabled consulting We offer a competitive, people-first benefits package designed to support every aspect of your life. Inclusion at Capco We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.

Role Description The Business Analyst (BA) supports the successful delivery of IT and technology-enabled business initiatives by serving as a bridge between business stakeholders and technical teams. Reporting to the Director, IT PMO, this role is responsible for eliciting, documenting, and validating business requirements, ensuring solutions align with organizational goals, regulatory requirements, and user needs, and helping develop test cases for UAT. The Business Analyst partners closely with Project Managers, IT teams, and functional leaders across clinical, operational, and corporate areas to translate business needs into clear, actionable requirements that enable predictable delivery and adoption in a regulated healthcare environment. Schedule: 8am-5pm CST Salary Range: $78,300- $97,000 commensurate with experience Location: Remote - Must be US based, and able to work with no restrictions in the US in a remote home office. Requirements Elicitation & Documentation - Elicit, analyze, and document business, functional, and non-functional requirements. - Create and maintain artifacts such as BRDs, functional specifications, process flows, use cases, and user stories. - Validate requirements with stakeholders and maintain traceability throughout the project lifecycle. Process Analysis & Improvement - Analyze current-state workflows and identify opportunities for improvement. - Define future-state processes aligned with system capabilities and regulatory needs. - Document impacts, dependencies, and transition considerations. Project & PMO Support - Partner with Project Managers to support planning, scope definition, and delivery. - Support intake, estimation, and prioritization activities. - Assist with testing, UAT coordination, and validation of outcomes. - Ensure alignment with PMO standards and governance. Stakeholder Engagement & Communication - Facilitate workshops and working sessions with cross-functional teams. - Act as a liaison between business and technical teams. - Communicate requirements and impacts clearly. Change Management & Adoption Support - Support change management by documenting workflow and role impacts. - Partner with business owners on training, communication, and readiness. Qualifications - Bachelor’s degree in Business Administration, Information Systems, Healthcare Administration, or related field (or equivalent experience). - 5+ years of experience as a Business Analyst supporting IT or enterprise initiatives. - Strong analytical, problem-solving, and documentation skills. - Experience in healthcare or other regulated environments. - Excellent written and verbal communication skills. Preferred Qualifications - Experience supporting clinical systems, EHR platforms, or healthcare technology implementations. - Familiarity with Agile, Waterfall, or hybrid delivery methodologies. - Experience working within a PMO or structured governance environment. - CBAP, CCBA, or similar Business Analyst certification. Benefits - HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield). - Dental insurance (Delta Dental). - Vision insurance (EyeMed). - Short-term and long-term disability insurance. - Company-paid life insurance. - 401(k) plan available two months after start date. - Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation. - Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO.

• Support Program Managers in delivering great outcomes to our clients • Utilize Excel for analysis and presentation of information • Manage collection, input, and accuracy of data in numerous databases • Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress • Coordinate multiple initiatives and work within due dates for completion • Track project costs when needed • Utilize industry best practices, techniques, and standards throughout entire project execution • Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions • Stay up-to-date on the latest process and IT advancements to automate and modernize systems • Conduct meetings and presentations to share ideas and findings • Effectively communicate your insights and plans to cross-functional team members and client management when appropriate • Gather critical information from meetings with various stakeholders and produce useful reports • Work closely with clients, technicians, and managerial staff • Prioritize initiatives based on business needs and requirements • Manage competing resources and priorities